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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm cloud based solution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm cloud based solution

ETAdirect—An Enterprise-Class Solution in the Cloud


ETAdirect, TOA’s flagship enterprise offering, is capable of handling transactions from tens of thousands of field technicians working for the same company, and it appears to be one of the few options on the market for buyers with such high-volume traffic. Read about the vendor’s strategy and get a product overview in this report from TEC research analyst Raluca Druta.

fsm cloud based solution  Enterprise-Class Solution in the Cloud ETAdirect, TOA’s flagship enterprise offering, is capable of handling transactions from tens of thousands of field technicians working for the same company, and it appears to be one of the few options on the market for buyers with such high-volume traffic. Read about the vendor’s strategy and get a product overview in this report from TEC research analyst Raluca Druta. Read More

Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

fsm cloud based solution  Telefónica wanted a global FSM solution it could use to ensure a consistent customer experience across the board. Cloud is no longer a risk - it''s rather an advantage : Initially, Telefónica was reportedly looking for an on-premises WFM solution with an option for software as a service (SaaS). Mid-way through the selection process, Telefónica changed this to be a preference for SaaS - it recognized its ability to scale quickly. Currently, the first country to deploy, Brazil, is already on pace to Read More

Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

fsm cloud based solution  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More

SuiteWorld 2014: NetSuite’s Cloud Ebullience Goes On


“NetSuite is the real deal in the enterprise applications space”—the main message of the recent SuiteWorld 2014 conference—was proven by CEO Zach Nelson during his keynote speech citing recent growth figures in the enterprise cloud software space. The company experienced over 50% growth last year, compared to a modest 5% for Microsoft Dynamics and a measly 1% for Sage, while SAP was even negative 1% if one considers just ERP software license growth.

fsm cloud based solution  as field service management (FSM) software partners ClickSoftware, VSI, Fieldaware, FieldOne , etc.   While NetSuite’s international business is currently growing faster than business in North America, there is still lots of room for improvement. I was surprised to learn that in spite of 19 UI language translations, NetSuite is mainly present in English-speaking countries and Japan, whereas in China, Brazil, India, and other regions partners sell and represent the vendor. Sales in the Asia-Pacific Read More

Boston Analyst Roadshow SYSPRO Update: New SCM Tracking Solution, and Surprising Results of Customer Survey


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fsm cloud based solution  line of business—HR/HCM and FSM applications—will initially be available for NetSuite ERP customers, but the company is planning to extend the offering to users of other ERP platforms later this year. The new company has ambitious plans to fill a market niche of cost effective cloud-based HCM and FSM solutions for lower midmarket companies that, at the same time, will be fully practical and complete in terms of available functionality, from application tracking and compensation management on the HCM Read More

Apriso Launches Global EMI Solution


Apriso, a provider of global manufacturing software solutions that has recently celebrated its 20th birthday, announced the launch of Apriso Global EMI (Enterprise Manufacturing Intelligence) solution—that provides a truly global and consistent platform. The solution gathers and reports up-to-the-minute information—wherever and whenever it is needed across an enterprise—tailored and presented in a

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Certify Cloud T&E Solution Joins Kronos Workforce Ready Marketplace


Kronos has announced the addition of Certify, a cloud-based travel and expense (T&E) management solution, to its Workforce Ready Marketplace. Certify is the only expense management solution that Kronos currently offers via the Workforce Ready Marketplace.

fsm cloud based solution  Cloud T&E Solution Joins Kronos Workforce Ready Marketplace Kronos has announced the addition of Certify , a cloud-based travel and expense (T&E) management solution, to its Workforce Ready Marketplace . The Marketplace for small and medium businesses (SMBs) features tightly integrated, best-of-breed complementary products and services from accredited third-party vendors and internally developed Kronos offerings in various functional categories, including background screening, 401k, benefits Read More

Descartes to Provide Home Delivery Solution for Online Groceries


Turkish online grocery retailer Tazedirekt.com, an Aslanoba G1da company, has selected Descartes Systems Group’s advanced home delivery solution to manage next-day delivery operations for fresh dairy and meat products.

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Aras Innovator PLM Software Solution Suite


Aras Innovator is a PLM software solution suite with functionality for the following processes: bill of materials (BOM); engineering change workflows; document management; computer-aided design (CAD)/electronic design automation (EDA) integration; product costing; new product development and introduction (NPDI); stage-gate/phase-gate dashboards; project management; quality compliance; advanced product quality planning (APQP)/production part approval process (PPAP); failure mode and effects analysis (FMEA); design for Six Sigma (DFSS); restriction of hazardous substances (RoHS); and more.The Aras enterprise open source download includes the software solution with access for unlimited users with no PLM license costs. Aras also sells optional enterprise subscription packages, consulting and training.

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SAP Business ByDesign: The Most Complete and Adaptable On-demand Business Solution


This business management solution is an affordable offering that supports profitable growth, enables business agility, and empowers your employees. It’s comprehensive, easy-to-use software that supports all stakeholders across your company as well as your extended ecosystem. Read about how you can grow your business, develop relationships, accelerate innovation, and streamline operations.

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Cloud VoIP SMB Phone System Buyer’s Guide


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Download the "Cloud VoIP SMB Phone System Buyer's Guide," designed to highlight different vendors and feature sets that are noteworthy when it comes to purchasing an SMB phone system, so you don't have to. This guide is also designed to put all the information in one spot, where it can be easily referenced when it's time to buy.

fsm cloud based solution  VoIP SMB Phone System Buyer’s Guide Small to midsize businesses (SMBs) can enjoy big business features from cloud voice over Internet protocol (VoIP) solutions with little to no upfront spending. Other benefits include ease of use, minimal to no IT pros managing the system, scalability, and much more. Download the Cloud VoIP SMB Phone System Buyer''s Guide, designed to highlight different vendors and feature sets that are noteworthy when it comes to purchasing an SMB phone system, so you don''t Read More

The Case for a New CRM Solution


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Crucial Cloud Hosting


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