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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm automation


James Automation: Increasing Revenues Out of the Gate


fsm automation  ServiceMax case study, James Automation, security services, field service case study, FSM case study Read More
Telefónica Selects TOA Technologies as a Global FSM Solution
As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider

fsm automation  Telefónica wanted a global FSM solution it could use to ensure a consistent customer experience across the board. Cloud is no longer a risk - it''s rather an advantage : Initially, Telefónica was reportedly looking for an on-premises WFM solution with an option for software as a service (SaaS). Mid-way through the selection process, Telefónica changed this to be a preference for SaaS - it recognized its ability to scale quickly. Currently, the first country to deploy, Brazil, is already on pace to Read More
Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution
Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and

fsm automation  Decisions: Key Issues to Consider in Selecting a Field Service Management Solution Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and Read More
Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the

fsm automation  we can offer an FSM solution with a robust scheduling and dispatch optimization engine. Moreover, we integrate the solution with our industry-leading EAM solution or outage management solution, or CIS and billing solution. In all areas, however, our industry domain expertise remains a unique advantage. TEC: What are your views on multitenant software as a service (SaaS) and cloud, and are you making any concrete moves in that direction? Ventyx: We believe that the future of the software marketplace is Read More
Oracle Acquires TOA Technologies for FSM Leadership
Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J

fsm automation  Acquires TOA Technologies for FSM Leadership Oracle recently announced an agreement to acquire TOA Technologies , a leading provider of cloud-based field service management (FSM) solutions for companies of all sizes. TOA’s products help enterprises manage and optimize the last mile of in situ customer service (on the day of service) by coordinating activities between dispatchers, mobile employees in the field, and customers.   TOA’s FSM software as a service (SaaS) offering enables companies to Read More
The Forrester Wave: Midmarket Sales Force Automation
If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight

fsm automation  Forrester Wave: Midmarket Sales Force Automation If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight leading vendors based on over 150 criteria, the report is valued at over $795 (USD). Get your free copy from Maximizer Software, top-ranked in Forrester’s “current offerings” in areas such as product functionality breadth, setup, usability, integration, and cost. Read More
ServiceMax: Field Service Management (FSM) Competitor Analysis Report


fsm automation  Field Service Management (FSM) Competitor Analysis Report Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

fsm automation  relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, Read More
HR Automation Technologies: Supporting Sarbanes-Oxley Compliance and the Drive for Operational Excellence
Today, in addition to their usual reporting and operational duties, human resources (HR) professionals are expected to bring value to the company in a number of

fsm automation  Automation Technologies: Supporting Sarbanes-Oxley Compliance and the Drive for Operational Excellence Today, in addition to their usual reporting and operational duties, human resources (HR) professionals are expected to bring value to the company in a number of significant respects, ranging from launching operational efficiency initiatives to providing strategic leadership. And now, compliance with the US Sarbanes-Oxley (SOX) Act has imposed a new set of responsibilities on the HR organization. Read More
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

fsm automation  Automation: Coming of Age Slowly Introduction The debate about the future of the marketing automation and management market, as a stand-alone sub segment of the entire customer relationship management (CRM) market, continues, partly owing to mixed signals coming from relevant point solutions providers. On one hand, recent demise, and buyout of Xchange by Amdocs (see Xchange Adds To The List Of CRM Point Solutions'' Casualties ) was the last in the array of less-fortunate point players. At the time Read More
PPM for Professional Services Automation RFI/RFP Template
Portfolio and Project Management, Resource Planning and Scheduling, Opportunity, Contact, and Contract Management, Time and Expense Management, Financial

fsm automation  for Professional Services Automation RFI/RFP Template The PPM for Professional Services Automation RFI/RFP Template lists and describes 3922 features and functions found in PPM for Professional Services Automation software solutions. This PPM for Professional Services Automation Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your PPM for Professional Services Automation software selection projects. Features and functions included in this PPM Read More
10 Steps to Better Software Test Automation
Maybe you’re considering software test tools for the first time. Or maybe you have experience but think your existing software test automation process needs

fsm automation  Steps to Better Software Test Automation 10 Steps to Better Software Test Automation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The objectives of Software Test Automation are to speed up time to market and reduce the overall cost of development. But most projects (Over 90%) fail to achieve the expected results. Source : qaSignature Resources Related to Better Software Test Automation : Test Automation (Wikipedia) 10 Steps to Read More
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