X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 fsm automation

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

Evaluate Now

Documents related to » fsm automation

James Automation: Increasing Revenues Out of the Gate




fsm automation  ServiceMax case study, James Automation, security services, field service case study, FSM case study Read More

Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

fsm automation  an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit generator and revenue driver, and are increasingly interested in automating mobile workforce processes and streamlining workflows. To cater to this market, privately-held Cincinnati-based Vertical Solutions, Inc. (VSI) , founded in 1986, develops, implements, and supports Read More

Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution


Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and providers.

fsm automation  Decisions: Key Issues to Consider in Selecting a Field Service Management Solution Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and Read More

Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

fsm automation  Telefónica wanted a global FSM solution it could use to ensure a consistent customer experience across the board. Cloud is no longer a risk - it''s rather an advantage : Initially, Telefónica was reportedly looking for an on-premises WFM solution with an option for software as a service (SaaS). Mid-way through the selection process, Telefónica changed this to be a preference for SaaS - it recognized its ability to scale quickly. Currently, the first country to deploy, Brazil, is already on pace to Read More

Oracle Acquires TOA Technologies for FSM Leadership


Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J. Jakovljevic's write-up and find out.

fsm automation  Acquires TOA Technologies for FSM Leadership Oracle recently announced an agreement to acquire TOA Technologies , a leading provider of cloud-based field service management (FSM) solutions for companies of all sizes. TOA’s products help enterprises manage and optimize the last mile of in situ customer service (on the day of service) by coordinating activities between dispatchers, mobile employees in the field, and customers.   TOA’s FSM software as a service (SaaS) offering enables companies to Read More

Workload Automation: The Key to Managing Windows Server Sprawl


Many companies use data centers running processes across multiple Windows servers using built-in schedulers instead of automating nightly batch streams on a mainframe. Simple schedulers work well on individual servers with only a handful of tasks, but scheduling becomes more difficult once you include dependencies, such as incoming files, the behavior of other applications, or the completion of business processes on other servers. Workload automation using a job scheduling system can save money and reduce complexity in the long term—read this white paper to learn more about solutions to "server sprawl".

fsm automation  Automation: The Key to Managing Windows Server Sprawl Many companies use data centers running processes across multiple Windows servers using built-in schedulers instead of automating nightly batch streams on a mainframe. Simple schedulers work well on individual servers with only a handful of tasks, but scheduling becomes more difficult once you include dependencies, such as incoming files, the behavior of other applications, or the completion of business processes on other servers. Workload Read More

Improving CRM Investments: Optimizing the Customer Life Cycle with Intelligent Marketing Automation


Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment. Because these strategies are synergistic, one missing piece can have an impact on the effectiveness of the other parts. Find out about the six components that can lead you to having—and using—a profitable CRM system that includes a marketing automation solution.

fsm automation  CRM Investments: Optimizing the Customer Life Cycle with Intelligent Marketing Automation Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment. Because these strategies are synergistic, one missing piece can have an impact on the effectiveness of the other parts. Find out about the six components that can lead you to having—and using—a profitable CRM system that includes a marketing Read More

Professional Services Automation: A New Approach to Business and Knowledge Management for Professional Services Firms


Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base.

fsm automation  Services Automation: A New Approach to Business and Knowledge Management for Professional Services Firms Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or Read More

Getting ITIL Done with IT Process Automation


Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?

fsm automation  ITIL Done with IT Process Automation Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value? Read More

Business Automation Solutions


Business Automation Solutions, Inc., (BAS) is a premier GoldMine CRM consultant and trainer. Since 1995, we’ve operated as a SMART (Sales, Marketing and Relationship Technology) consulting firm that has effectively introduced thousands of professionals to GoldMine CRM and other CRM solutions through consultation, implementation, training, reporting, systems integration and support. We apply CRM “best practices” in industries such as professional sports, software, equipment sales, engineering, financial services, business services, health care, logistics, material handling, leasing and manufacturing. BAS is a software integrator and developer of CRM integrated email marketing and website navigation tracking add-on solutions including IntelliClick® and IntelliSend®. We unite your sales, marketing and customer service departments using GoldMine CRM technologies to collectively turn prospects into customers.

fsm automation  Automation Solutions Business Automation Solutions, Inc., (BAS) is a premier GoldMine CRM consultant and trainer. Since 1995, we’ve operated as a SMART (Sales, Marketing and Relationship Technology) consulting firm that has effectively introduced thousands of professionals to GoldMine CRM and other CRM solutions through consultation, implementation, training, reporting, systems integration and support. We apply CRM “best practices” in industries such as professional sports, software, Read More

NetSuite OpenAir: PPM for Professional Services Automation Competitor Analysis Report


A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects.

fsm automation  OpenAir: PPM for Professional Services Automation Competitor Analysis Report A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring Read More

HR Automation Technologies: Supporting Sarbanes-Oxley Compliance and the Drive for Operational Excellence


Today, in addition to their usual reporting and operational duties, human resources (HR) professionals are expected to bring value to the company in a number of significant respects, ranging from launching operational efficiency initiatives to providing strategic leadership. And now, compliance with the US Sarbanes-Oxley (SOX) Act has imposed a new set of responsibilities on the HR organization.

fsm automation  Automation Technologies: Supporting Sarbanes-Oxley Compliance and the Drive for Operational Excellence Today, in addition to their usual reporting and operational duties, human resources (HR) professionals are expected to bring value to the company in a number of significant respects, ranging from launching operational efficiency initiatives to providing strategic leadership. And now, compliance with the US Sarbanes-Oxley (SOX) Act has imposed a new set of responsibilities on the HR organization. Read More

The Shortcut Guide to IT Workload Automation and Job Scheduling


The IT landscape has grown into a complex system of servers, networks, locations, products, and processes. Making all these systems work efficiently and securely has become an enormous task. This four-chapter e-book can help you identify the issues surrounding the design, control, and management of jobs, and give you insight into best practices for an efficient, maintainable job scheduling and workload automation system.

fsm automation  Shortcut Guide to IT Workload Automation and Job Scheduling The IT landscape has grown into a complex system of servers, networks, locations, products, and processes. Making all these systems work efficiently and securely has become an enormous task. This four-chapter e-book can help you identify the issues surrounding the design, control, and management of jobs, and give you insight into best practices for an efficient, maintainable job scheduling and workload automation system. Read More

Leveraging 3-D for Sales Automation


It’s no longer acceptable for salespeople to respond to customers’ inquiries with “I’ll get back to you.” In the time it takes to respond, a competitor with stronger product knowledge, customized proposals, or better pricing will win your business. Find out how to provide your salespeople with the ability to explain complex manufacturing processes and other key factors—before you lose your sales to your competitors.

fsm automation  3-D for Sales Automation TEC''s method of software evaluation enables decision makers to mitigate the risks associated with enterprise software selection, and to calculate the suitability of products in keeping with user requirements and priorities. TEC''s analysts write IT white papers about sales automation, CRM, ERP, etc. Source: Technology Evaluation Centers Resources Related to Leveraging 3-D for Sales Automation : Automation (Wikipedia) Leveraging 3-D for Sales Automation Sales Reps is Read More

Case Study: ERP System Helps ATI Industrial Automation Achieve Revenue Growth of 70 Percent


A fast-growing robotics product manufacturer needed to track an extremely large inventory of individual products. A daily expanding product line presented even greater hurdles for inventory management, and meeting on-time delivery goals. The company’s old enterprise resource planning (ERP) system wasn’t keeping up, so the company moved to a system that allows more options for product customization and more. Learn how.

fsm automation  Study: ERP System Helps ATI Industrial Automation Achieve Revenue Growth of 70 Percent A fast-growing robotics product manufacturer needed to track an extremely large inventory of individual products. A daily expanding product line presented even greater hurdles for inventory management, and meeting on-time delivery goals. The company’s old enterprise resource planning (ERP) system wasn’t keeping up, so the company moved to a system that allows more options for product customization and more. Read More