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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm automation


James Automation: Increasing Revenues Out of the Gate


fsm automation  ServiceMax case study, James Automation, security services, field service case study, FSM case study Read More...
Telefónica Selects TOA Technologies as a Global FSM Solution
As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider

fsm automation  Telefónica wanted a global FSM solution it could use to ensure a consistent customer experience across the board. Cloud is no longer a risk - it''s rather an advantage : Initially, Telefónica was reportedly looking for an on-premises WFM solution with an option for software as a service (SaaS). Mid-way through the selection process, Telefónica changed this to be a preference for SaaS - it recognized its ability to scale quickly. Currently, the first country to deploy, Brazil, is already on pace to Read More...
Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

fsm automation  an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit generator and revenue driver, and are increasingly interested in automating mobile workforce processes and streamlining workflows. To cater to this market, privately-held Cincinnati-based Vertical Solutions, Inc. (VSI) , founded in 1986, develops, implements, and supports Read More...
Oracle Acquires TOA Technologies for FSM Leadership
Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J

fsm automation  Acquires TOA Technologies for FSM Leadership Oracle recently announced an agreement to acquire TOA Technologies , a leading provider of cloud-based field service management (FSM) solutions for companies of all sizes. TOA’s products help enterprises manage and optimize the last mile of in situ customer service (on the day of service) by coordinating activities between dispatchers, mobile employees in the field, and customers.   TOA’s FSM software as a service (SaaS) offering enables companies to Read More...
SuiteWorld 2014: NetSuite’s Cloud Ebullience Goes On
“NetSuite is the real deal in the enterprise applications space”—the main message of the recent SuiteWorld 2014 conference—was proven by CEO Zach Nelson during

fsm automation  as field service management (FSM) software partners ClickSoftware, VSI, Fieldaware, FieldOne , etc.   While NetSuite’s international business is currently growing faster than business in North America, there is still lots of room for improvement. I was surprised to learn that in spite of 19 UI language translations, NetSuite is mainly present in English-speaking countries and Japan, whereas in China, Brazil, India, and other regions partners sell and represent the vendor. Sales in the Asia-Pacific Read More...
Sky: Field Service Management (FSM) Competitor Analysis Report


fsm automation  Field Service Management (FSM) Competitor Analysis Report Read More...
Case Study: ERP System Helps ATI Industrial Automation Achieve Revenue Growth of 70 Percent
A fast-growing robotics product manufacturer needed to track an extremely large inventory of individual products. A daily expanding product line presented even

fsm automation  Study: ERP System Helps ATI Industrial Automation Achieve Revenue Growth of 70 Percent A fast-growing robotics product manufacturer needed to track an extremely large inventory of individual products. A daily expanding product line presented even greater hurdles for inventory management, and meeting on-time delivery goals. The company’s old enterprise resource planning (ERP) system wasn’t keeping up, so the company moved to a system that allows more options for product customization and more. Read More...
Advanced project for Microsoft Dynamics AX: PPM for Professional Services Automation Competitor Analysis Report
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers

fsm automation  project for Microsoft Dynamics AX: PPM for Professional Services Automation Competitor Analysis Report A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both Read More...
Maximizer CRM: Sales Force Automation (SFA) Competitor Analysis Report
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing

fsm automation  CRM: Sales Force Automation (SFA) Competitor Analysis Report Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. Read More...
High Availability in Workload Automation
When designing a software system, the possibility of long-term downtime—due to hardware, operating system, or software failure—often gets neglected. For

fsm automation  Availability in Workload Automation When designing a software system, the possibility of long-term downtime—due to hardware, operating system, or software failure—often gets neglected. For workload automation software, ensuring high availability by having a single point of control for the scheduling and setup of your enterprise workload can be a distinct advantage, ensuring that your software system stays available to its users even when there are hardware or software problems. Beyond system Read More...
Business Process Automation
The speed of business today is growing exponentially. Consequently, organizations are generating incredible amounts of information around the clock. Yet vast

fsm automation  Process Automation The speed of business today is growing exponentially. Consequently, organizations are generating incredible amounts of information around the clock. Yet vast percentages of this data remain unstructured, meaning that users cannot leverage it to deliver business efficiency or advantage. Learn how you can better manage and deploy information for operational productivity. Read More...
10 Steps to Better Software Test Automation
Maybe you’re considering software test tools for the first time. Or maybe you have experience but think your existing software test automation process needs

fsm automation  Steps to Better Software Test Automation 10 Steps to Better Software Test Automation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The objectives of Software Test Automation are to speed up time to market and reduce the overall cost of development. But most projects (Over 90%) fail to achieve the expected results. Source : qaSignature Resources Related to Better Software Test Automation : Test Automation (Wikipedia) 10 Steps to Read More...
12 Steps to Enterprise Automation
Enterprise environments such as Windows, UNIX, and Linux often have timed or manual tasks that have to be monitored every time they run. Automating your job

fsm automation  Steps to Enterprise Automation Enterprise environments such as Windows, UNIX, and Linux often have timed or manual tasks that have to be monitored every time they run. Automating your job schedule could be a cost-effective way to free up operators to perform more important tasks. Here are 12 areas that you should consider when seeking to automate job scheduling or upgrade your automation. Read More...
Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related

fsm automation  Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology Commentary Key sales training vendors are increasingly integrating sales methodology, sales force automation (SFA) technology, and customer relationship management (CRM) systems. These vendors range from The Complex Sale , with its GPS software suite, to OnTarget and Wilson Learning with their relationship with Oracle / Siebel ''s CRM suite, to Knowledge Advantage and their sales automation Read More...

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