Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tune with the ever-changing trends and requirements of the new collaborative economy. The need for providing a full, comprehensive CRM suite rather than an individual solution or a bundle of point solutions for each distinct CRM area remains firm, and will urge further market consolidation.
Brazilian Portuguese, Danish, Dutch, French, German, Italian, and Spanish) and more than forty-seven geographies around the world. For departments of large organizations, Microsoft CRM 1.2 supports Microsoft Windows Server System 2003 , Microsoft Exchange Server 2003 , Microsoft Office 2003 and, for small businesses, Microsoft Small Business Server. The newest version of the product also contains improvements in workflows, an easier set-up process, enhancements to the UI to improve usability and increase