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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » find service providers


Small Business VoIP Service Providers Buyer’s Guide
Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of

find service providers  Online Service Provider | Find VoIP Service Provider | Private IP Networks | E911 | Call Hold with Music on Hold | Conference Calling | Click to Call | Call Queuing | Call Center Function | Attendant Console | Call Grouping | Remote Office Features | Scheduling Features | VoIP Basic Features | Hosted Phone Service | FAX Support | Top Service Providers | VoIP Service Providers Benefits | IP Service Provider | Service Provider Company | Information Service Provider | VoIP Service Provider Definition | Read More
Strategy: What Digital Business Service Providers Mean When They Say It
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are

find service providers  Services The user may find that there are regional differences in services largely due to the environment and the way in which the DBSP has grown up. One way to acquire talent in the areas of strategy is through acquisition of companies with digital management consulting expertise. As many pure play DBSPs started as creative web designers, they still have that image. Now that they offer end-to-end services, the message probably still has to permeate the user community. This is part of the pure play DBSPs Read More
Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the

find service providers  companies are likely to find it impossible to provide the full extent of service required; we believe that even companies in the SME market will have this problem. Larger service providers must have critical mass, market niche or distinctive direction to be successful in fending off challenges. We suspect that in time various ''camps'' of service providers will be created, much like a set of suppliers and buyers tend to loosely affiliate around products and services. For you, new business creation may well Read More
Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

find service providers  In response, they must find ways to stand out from the competition with more innovative and differentiated products and services that are first-to market. The ability to excel in multi-channel sales also can make the difference between success and failure. Advanced Configuration Capabilities: A Competitive Differentiator for CSPs Advanced sales and services configuration solutions can help CSPs increase revenue despite the turbulent competitive, technology and regulatory environment. Even though most Read More
Best Practices for Transporters and 3PL Service Providers
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee salaries, and other overhead

find service providers  of time), transporters can find out which vehicle types are more profitable and which ones are not. It may be discovered once profit-loss calculations are done that some vehicle types are, in fact, incurring losses. This analysis can help transporters keep a mix of profitable vehicle types in their fleet in order to optimize their margins. Vehicles that create loss for the transporter can be modified to make them profitable (for example, one transporter modified its motorcycle-carrying trucks to Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

find service providers  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer Read More
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

find service providers  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

find service providers  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More
Service-now.com
PDG Group Model974

find service providers   Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

find service providers  assumes that companies will find value in providing some of their customer service over the Internet instead of by telephone. In the past, customers would show a preference for a certain channel of communication with a company, but this is no longer the case. Customers now use several different channels available to ask for support and service and about upgrade issues, or to inquire about or request new products and services. And they expect to receive accurate, consistent information, regardless of the Read More
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

find service providers  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky''s support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known b Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

find service providers  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

find service providers  project can be like finding a needle in a haystack, while gauging demand and backlog across geographies is also a guess at best.   The new NetSuite SRP suite addresses global businesses'' needs by giving them real-time visibility, integrated financials, resource optimization, and services management from corporate to subsidiaries, down to the individual project level across geographies, currencies, and tax jurisdictions. NetSuite''s well-known global capabilities (multi-currency management, built-in Read More
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

find service providers  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

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