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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 find service providers ims

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

find service providers ims  External Service Provider , Find Service Providers , High Speed Internet Service Providers , Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Read More

A Portrait of the Enterprise Software User in the Pharmaceutical Industry


The pharmaceutical industry faces strict regulatory requirements in the approval of drugs for treatment of diseases. Software can help pharma successfully manage compliance and risk and quickly bring effective and safe drugs to market. Read this article by TEC product manager Rahim Kaba on the types of software and functional priorities that pharma users seek to streamline their operations and manage regulatory compliance.

find service providers ims  statistic led me to find that the majority of software evaluations in Africa originated from Egypt. According to Espicom Business Intelligence , the pharmaceutical market in Egypt is expected to rank second highest in the Middle East and Africa (MEA) region by 2016. It’s no wonder that many leading multinational pharmaceutical companies have already localized operations in Egypt. Figure 1. Geographic Breakdown of Pharmaceutical Industry Users that Evaluated Enterprise Software in TEC Advisor (as a Read More

The future of voice and real-time services in mobile networks


Mobile network operators (MNOs) and over the top (OTT) providers are struggling to find services that will attract end users’ attention. MNOs need new tools in order to stay competitive, and one such tool is IMS. IMS provides a standardized framework for service delivery of real-time applications with guaranteed quality of service (QoS). Read this white paper for more information on IMS and other technologies to optimize your network.

find service providers ims  providers are struggling to find services that will attract end users’ attention. MNOs need new tools in order to stay competitive, and one such tool is IMS. IMS provides a standardized framework for service delivery of real-time applications with guaranteed quality of service (QoS). Read this white paper for more information on IMS and other technologies to optimize your network. Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

find service providers ims  and service providers will find their share of readily accessible knowledge in these words, as well. After reading this chapter, you will understand the basis for the rest of the book and will be better able to apply what you read in the remaining chapters. VoIP vs. IPT The dramatic shifts and uncertainty in today’s telephony marketplace can be attributed to two distinct phases of telephony technology deployment, each occurring at key points in time, with a very important transitional period occurring Read More

Acquisitions Fuel Vendor Growth in the Enterprise Applications Field


Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The acquisition of Formation Systems and Geac can only fuel Infor growth.

find service providers ims  he could no longer find a catalyst acquisition capable of turning around declining revenues and profitability. Some products like System21''s Aurora ERP product (see Geac Hopes To See System21 Shine Again Like ''Aurora'' ) and Geac/Comshare''s MPC CPM product have apparently been going down well with users, but their impact is not enough to make the difference with respect to the entire awkward congregation of unrelated businesses and products. Geac became far more attractive as a takeover proposition after Read More

NetSuite SRP—Catering to Both Service and Product Companies


At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based businesses. Get all the details in P.J.'s fourth write-up from the conference.

find service providers ims  project can be like finding a needle in a haystack, while gauging demand and backlog across geographies is also a guess at best.   The new NetSuite SRP suite addresses global businesses'' needs by giving them real-time visibility, integrated financials, resource optimization, and services management from corporate to subsidiaries, down to the individual project level across geographies, currencies, and tax jurisdictions. NetSuite''s well-known global capabilities (multi-currency management, built-in Read More

Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented architecture (SOA) application, however, can reverse such doubts, as SOA continues to emerge as the dominant technical platform for building next-generation business applications. Its potential to transform enterprise software applications is not only well hyped—it’s also well documented.

find service providers ims  Service-oriented Architecture and Its Impact on Small Manufacturers Made2Manage ERP is following the Microsoft development roadmap to execute an SOA initiative. We take advantage of state-of-the-art tools, such as Visual Studio 2005, to develop our SOA architecture. Source : Consona/Made2Manage Systems Resources Related to Understanding Service-oriented Architecture and Its Impact on Small Manufacturers : Service-Oriented Architecture (SOA) (Wikipedia) Understanding Service-oriented Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

find service providers ims  revenues, and trying to find new business lines from which they can get better margins. In this scenario, after-sales service looks very promising, and is becoming a savior for the manufacturers. But efficient and reliable after-sales service needs a good enterprise service management system to manage it. And there lies the rub. Manufacturers are still slow to invest in buying and implementing a good enterprise service management system. Undoubtedly there is a big potential in after-sales service for Read More

Optimal Service-parts Management


Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins.

find service providers ims   Read More

Is Your Current HR Service Delivery Model Working for You?


This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery.

By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

find service providers ims  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More

Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

find service providers ims  Chain Management (SCM) requirements. Find out what features and functions vendors support, and how they support them. Collect Clear Supply Chain Management (SCM) RFI and RFP Responses Improve vendor participation by issuing RFIs that vendors can understand, and respond to easily. Use RFI responses to create lists of requirements for your RFPs or requests for quotation (RFQs). Make sure that vendors understand and can support all your requirements. Eliminate Supply Chain Management (SCM) Implementation Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

find service providers ims  to change delivery dates, find out trucking information, inquire about backorders or incomplete shipments, and to resolve credit issues. Nord estimates that 80% of the Customer Service Department''s time has historically been spent finding or providing information required to either resolve a customer question or to enter an order into the system. This includes tasks related to product information and order status, such as calling the plants about ship dates, getting technical product information, Read More

The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

find service providers ims  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

find service providers ims  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More