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Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the

financial service providers  management and accounting based financial service consultants such as Deloitte and Touche , KPMG , and PriceWaterhouse . Companies like EDS and CSC become the systems integrators. SMEs were shut out of these developments to a large extent, but took advantage of lowered software costs to automate their businesses; small-scale service providers and some of the larger consultancies such as Deloitte paid attention to this market, but it was not their focus. Meanwhile, broadband services such as cable, Read More

Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » financial service providers


Customer Process Management Drives Profitability in Financial Services
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through

financial service providers  financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through process efficiency. By developing rich integration between customer data and allowing that data to be managed by the business users, customer process management (CPM) enables financial services organizations to adapt to changing market demands and maximize their competitive edge. Read More
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

financial service providers  is now under the financial glare of telecom mogul Craig McCaw, who is assessing Iridium's status. Craig McCaw is also chairman of Teledesic LLC, which is building a global broadband Internet-in-the-Sky satellite communications network that should be fully operational sometime in 2004 with 288 satellites. In 1999 Teledesic completed a major agreement with Motorola to design and build the satellite network, with LockHeed Martin as the satellite builder and launcher. According to Teledesic, On Day One of Read More
A New Model for Evaluating Third Party Logistics Providers: Enter Service Oriented Architecture
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply chain management technology. As

financial service providers  Support for collaboration initiatives Financial strength Enter SOA: 3PL Technologies Need To Be Evaluated Against an SOA Blueprint Service oriented architecture (SOA), in its simplest form, is an approach to managing business tasks and business processes made available from different software packages for reuse. SOA uses flexible connectivity with well defined standards-based interfaces. Components of SOA include Web services, portals, application servers, security and analytics frameworks, business Read More
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

financial service providers  Multienterprise Financial Gateway for financial services). Although Sterling Commerce has recently refocused its GIS marketing message onto SOA, its GIS solution still doesn t offer an SOA governance technology or a user-accessible ESB. Although Sterling Commerce still benefits from B2B mind share and market share, particularly regarding large-scale B2B consolidation projects involving high-performance EDI, its strength relative to other vendors has slipped, due to its perception as a traditional B2B Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

financial service providers  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More
Financial Packages
Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.

financial service providers  Packages Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time. Read More
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

financial service providers  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

financial service providers  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

financial service providers  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, r Read More
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

financial service providers  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

financial service providers  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

financial service providers  Tips for Integrating Field Service Management Software with ERP Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

financial service providers  to visualize and optimize financial, manufacturing and distribution processes. Plus VAI offers customer relationship management (CRM) software and customized e-business solutions. To support its software, VAI provides consulting, education, and implementation services, as well as expertise in system integration. Thanks to its portfolio of products and services, VAI has a number of high-profile customers, including Konica-Minolta, Turtle Wax and Dunkin' Donuts. In order to serve its customers, VAI relies Read More
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

financial service providers  Field Service Management Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the Read More
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