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Abstract:
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive
nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same
time, sacrificing caller satisfaction is not an option. Th (...)
Excerpt related to
financial intermediation:
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience. Source:
Fonolo. Document Type ...
Published:
2011-09-24
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Abstract:
Davidson Companies is a leading regional financial services holding company in northwestern United States composed of five
subsidiaries and 1,200 employees. The company’s back-office infrastructure could no longer support the timely and efficient
administrative and financial reporting across all busine (...)
Excerpt related to
financial intermediation:
... Source: Technology Evaluation Centers. Document Type: Case Study Description: Davidson Companies is a
leading regional financial services holding company in ...
Published:
2011-08-04
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Abstract:
In business, much depends on the timeliness of report¬ing. But one of the largest financial institutions in the Czech Republic
was struggling in this regard. “We had been working on a single report for about one month and were facing two ways out: request
the report from IT, or outsource the reporting (...)
Excerpt related to
financial intermediation:
... of report¬ing. But one of the largest financial institutions in the Czech Republic was
struggling in this regard. “We had been ...
Published:
2011-05-24
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Abstract:
Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses.
This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products
to external audiences. Know the value of the Extended (...)
Excerpt related to
financial intermediation:
... Manufacturing, Construction, Wholesale and Retail Trade, Hotels and Restaurants, Transport, Storage,
and Communications, Financial Intermediation, Real Estate ...
Published:
2011-03-01
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Abstract:
People management tools have become necessary, particularly in an environment such as the financial sector, where resources
have become global and people require more complex management solutions. (...)
Excerpt related to
financial intermediation:
... Ten years ago, in the mid-nineties, the financial sector faced four main challenges:
market globalization, financial freedom, non-intermediation, and the ...
Published:
2005-05-03
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Abstract:
Sage ERP Accpac 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services
in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of
TEC research for assistance with their software selection pro (...)
Excerpt related to
financial intermediation:
Sage ERP Accpac 6.0 for ERP for Services Certification Report. Source: Technology Evaluation Centers. Document Type: Certification
...
Published:
2011-11-24
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Abstract:
Sage ERP MAS 90 (v. 4.5) product certification report. Assisted online evaluation of ERP solutions for services. Sage ERP
MAS 90 (v. 4.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the
ERP Evaluation Center. The certification seal is a valuabl (...)
Excerpt related to
financial intermediation:
... and Planning), Project Portfolio Management (PPM) Related Industries: Electricity, Gas, and Water Supply,
Construction, Financial Intermediation, Real Estate ...
Published:
2012-02-27
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Abstract:
Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's
BPM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research
for assistance with their software selection project (...)
Excerpt related to
financial intermediation:
Bizagi BPM Suite 9.1 Business Process Management Product Certification Report. Source: Technology Evaluation Centers. Document
Type ...
Published:
2011-07-25
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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
financial intermediation:
Creating Media-rich Online Courses for Thousands of Customer-service Employees. Source: SumTotal Systems. Document Type: Case
Study ...
Published:
2011-05-31
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Abstract:
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the
information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and
certification before training service development, consulting (...)
Excerpt related to
financial intermediation:
ITIL Foundation Fasttrack—The Way You Want It! Source: Implement Consulting Group. Document Type: Case Study Description:
The case ...
Published:
2011-01-28
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Abstract:
Pacific Life needed to bring enterprise-wide learning technology into the company to ensure the success of compliance training.
So it implemented a strategic compliance training initiative powered by SumTotal Learning Management to deliver critical online
training and to streamline learning management ac (...)
Excerpt related to
financial intermediation:
Delivering Employee Compliance Training Online to Reduce Costs and Increase Productivity. Source: SumTotal Systems. Document
Type: Case ...
Published:
2011-06-01
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Abstract:
Banks need robust risk analysis and reporting solutions to improve reporting accuracy and efficiency, while reducing the
costs and burdens of compliance. Yet many forces hamper efficient enterprise risk reporting, including regulatory and stakeholder
pressures, process inefficiencies, and disparate data. (...)
Excerpt related to
financial intermediation:
Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges. Source: SAP. Document
Type: White ...
Published:
2011-07-25
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Abstract:
Learn how communication-enabled business processes (CEBPs)—processes enabled by communication systems that are tightly integrated
with business applications—can help resolve customer relationship management (CRM) issues by reducing latency, providing recording
of and visibility into interactions, and (...)
Excerpt related to
financial intermediation:
Creating Business Value with Communication-Enabled CRM Processes: Enhancing Marketing, Sales, and Service. Source: SAP. Document
Type ...
Published:
2011-03-14
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Abstract:
For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy
to use is a great challenge. This paper examines the security threats associated with weak authentication practices on the
Web, why businesses need to strengthen online authenticat (...)
Excerpt related to
financial intermediation:
When Passwords Aren't Enough: The Need for Strong Online Authentication That Is Easy to Use. Source: Confident Technologies.
Document ...
Published:
2011-03-16
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Abstract:
PSCU Financial Services mediates disputes between its customers and their credit card companies. Many of these disputes require
multiple pages of documentation as evidence—which need to be scanned. Its scanning process was draining its resources and
PSCU knew it was time to get automated. Since deployi (...)
Excerpt related to
financial intermediation:
AnyDoc Customer Success Story: PSCU Financial Services Can’t Dispute the Advantages of OCR. Source: AnyDoc
Software, Inc. Document ...
Published:
2010-03-11
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Abstract:
The security provisions of the US Gramm-Leach-Bliley Act (GLBA) are complex and process-intensive, and non-compliant financial
institutions and their officers have suffered penalties as a result. With QualysGuard’s vulnerability management and policy
compliance solution—including on-demand auditing c (...)
Excerpt related to
financial intermediation:
... Description: The security provisions of the US Gramm-Leach-Bliley Act (GLBA) are complex and process-intensive,
and non-compliant financial institutions and ...
Published:
2010-03-11
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Abstract:
The case company implemented an information technology services management (ITSM) system to support information technology
infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during
the entire process—from the preliminary requirement (...)
Excerpt related to
financial intermediation:
Fast ITSM Implementation and Efficient Process Work. Source: Implement Consulting Group. Document Type: Case Study Description:
The ...
Published:
2011-01-28
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Abstract:
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing
hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction
in IT. Implement Consulting Group facilitated the proce (...)
Excerpt related to
financial intermediation:
ITIL—Living Processes. Source: Implement Consulting Group. Document Type: Case Study Description: The case company decided
to carry ...
Published:
2011-01-28
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Abstract:
Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor
for these companies is the speed at which clients are billed and the accuracy of information regarding billable time and travel.
Download this Aberdeen report to learn why cloud-base (...)
Excerpt related to
financial intermediation:
Expense Management for Professional Services. Source: Infor. Document Type: White Paper Description: Professional services
organizations ...
Published:
2012-03-05
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Abstract:
Today, all retailers that process, store, or transmit cardholder data have a fiduciary responsibility to protect that data.
As such, they must comply with a diverse range of regulations and industry mandates. However, many retailers struggle with
the task of implementing the proper policies and controls. (...)
Excerpt related to
financial intermediation:
Accelerating PCI Compliance with Log Management and Intelligence. Source: LogLogic. Document Type: White Paper Description:
Today, all ...
Published:
2010-03-11