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Documents related to » filtering service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

FILTERING SERVICE: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

FILTERING SERVICE: Where Has All the Service Gone? Where Has All the Service Gone? Carla Reed - November 2, 2004 Read Comments Introduction (Optional verse to accompany this—with apologies to Where Have All the Flowers Gone? ) Where has all the Service gone? Gone to outsource, everyone ... When will they ever learn? When will they ever learn? Where have all the Customers gone? Gone ballistic, every one!! When will they ever learn? When will they ever learn? Recent presidential debates included predictable topics. More
11/2/2004

IFS Wins in Field Service Management » The TEC Blog
IFS Wins in Field Service Management » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

FILTERING SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

FILTERING SERVICE: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog
One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

FILTERING SERVICE: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011

eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.

FILTERING SERVICE: eLoyalty Enhances Its Field Service And Logistics Services eLoyalty Enhances Its Field Service And Logistics Services L. Talarico - November 21, 2000 Read Comments L. Talarico - November 21, 2000 Event Summary eLoyalty defines strategies, outlines tactics, manages technology implementations, and provides ongoing support for its clients. It has 14 practices that focus on specific aspects of CRM such as Marketing, Internet, and Operations. Its Field Service and Logistics practice focuses on effective
11/21/2000

Service Level Goal Strategy: Path to Profit
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate themselves from the competition.

FILTERING SERVICE: Service Level Goal Strategy: Path to Profit Service Level Goal Strategy: Path to Profit Source: RPE Document Type: White Paper Description: How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate
12/23/2005 1:37:00 PM

Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

FILTERING SERVICE: Software as a Service: Not without Caveats Software as a Service: Not without Caveats P.J. Jakovljevic - January 12, 2007 Read Comments The software-as-a-service (SaaS) model has so far been broadly adopted in the worlds of sales force automation (SFA) and customer relationship management (CRM), where lately the success of NetSuite , Salesforce.com , and RightNow has influenced traditional software makers to get busy and tweak their product portfolios. However, those same vendors, while working feverishly
1/12/2007

The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.

FILTERING SERVICE: The Total Managed Service Provider (MSP) The Total Managed Service Provider (MSP) Source: Quocirca Ltd Document Type: White Paper Description: Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to
1/25/2011 11:51:00 AM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

FILTERING SERVICE: Managed Service Programs Managed Service Programs Source: Wipro Technologies Document Type: White Paper Description: Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed
8/14/2012 1:08:00 AM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

FILTERING SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008


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