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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
field service:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field
Service and Logistics practice....
Published:
2000-11-21
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
field service:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing
system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also
provides real-time data for your planning, billing, and purc (...)
Excerpt related to
field service:
Whether field service is your primary business or a service offering, incorporating
mobile technologies into your existing system can give you a c... ...
Published:
2010-03-11
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Abstract:
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying
to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network
Optimization (SNO) model from ServicePower is a set of (...)
Excerpt related to
field service:
Service Network Optimization: Achieving Success in Field Service. ...
Download <strong>Service Network Optimization: Achieving Success in Field Service</strong>.
...
Published:
2010-03-11
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Abstract:
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the
right time. This white paper describes the three strategies for better field service scheduling plans—manual processes, traditional
scheduling automation, and real-time scheduling (...)
Excerpt related to
field service:
Three Types of Field Service Scheduling Software. ... Download <strong>Three
Types of Field Service Scheduling Software</strong>. Comments: ...
Published:
2012-02-03
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Abstract:
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can
be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty
and invoicing cycle times, increase service revenues, and m (...)
Excerpt related to
field service:
Field Service Mobility: Warranty Management. Source ... experience. Download
<strong>Field Service Mobility: Warranty Management</strong>. Comments: ...
Published:
2011-10-10
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field service:
... an SLM initiative? The two primary capabilities required are "Call Center" and "Field
Service" applications. These two categories ...
Published:
2003-06-11
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
field service:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Excerpt related to
field service:
... of us have not had an experience similar to what the 2009 article in the Integrated Solutions magazine,
entitled “The Field Service Paradox” and written by ...
Published:
2010-04-01
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Excerpt related to
field service:
... For an in-depth analysis of one such vendor’s offering, UNIT4’s Agresso Field Service,
see TEC’s previous article entitled “The Convergence of ERP and ...
Published:
2010-03-19
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Abstract:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider choice of products due to the recent acquisition of Frontstep and its entire product line, which included
ERP, CRM, and SCM, on a single Microsoft .NET-based t (...)
Excerpt related to
field service:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider ...
Published:
2003-10-10
-
Excerpt related to
field service:
... Until recently, the software company focused solely on workforce and service optimization
solutions for large field service companies. ...
Published:
2011-01-18
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field service:
... an SLM initiative? The two primary capabilities required are "Call Center" and "Field
Service" applications. These two categories ...
Published:
2003-06-11
-
Excerpt related to
field service:
... Along similar lines was the series on general workforce management (WFM) systems (ie, not necessarily
only in field service) entitled “Integrated Workforce ...
Published:
2011-01-10
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
field service:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
field service:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
field service:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
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Excerpt related to
field service:
... as an internal cost burden to asset maintenance as a business has created new software support requirements
and modern EAM and field service management (FSM ...
Published:
2010-03-16
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
field service:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Excerpt related to
field service:
... NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization
software solutions for large field service companies. ...
Published:
2011-02-18