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Abstract:
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing
system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also
provides real-time data for your planning, billing, and purc (...)
Excerpt related to
field service teams:
Transforming Field Service Operations with Mobile Technologies. ... Download
<strong>Transforming Field Service Operations with Mobile Technologies</strong>.
...
Published:
2010-03-11
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
field service teams:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
-
Excerpt related to
field service teams:
... After years of successfully selling service contracts, retailers are now investing in
field service teams equipped with mobile devices to build customer ...
Published:
2010-03-19
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
field service teams:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Excerpt related to
field service teams:
... straight line (at least flying service teams are still ...
pre-defined travel times between service areas ... vital details that adversely affect field
resource arrival ...
Published:
2010-04-21
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Excerpt related to
field service teams:
... a few field technicians, every technician is able to schedule himself/herself. In a
somewhat more complex scenario of several small service teams consisting of ...
Published:
2010-04-13
-
Excerpt related to
field service teams:
... software suitable for use by teams, as with ... bolster the quality
of their customer service efforts by ... particularly effective in the complex field
of technical ...
Published:
2008-12-23
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
field service teams:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Abstract:
Experience the mobile business intelligence & analytics.Read free guides and IT reports in relation to Mobile BI platform.
The convergence of business intelligence (BI) and mobility has been well under way for some time. As more professionals begin
using smart phones and other mobile devices to keep (...)
Excerpt related to
field service teams:
Mobile Business Intelligence & Analytics. Source: Yellowfin. Document Type: White Paper Description: The convergence of
business intelligence ...
Published:
2010-03-11
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
field service teams:
... Service Life Cycles, Service-Relevant Data, Service
Management Improvements, Service Lifecycle, Service Management Software, Field
Service Management Software ...
Published:
2010-04-23
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Abstract:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and
are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors. (...)
Excerpt related to
field service teams:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle,
and are furthering its goal...
Published:
2006-04-26
-
Excerpt related to
field service teams:
... There are typically large field forces with ... the Sybase mobility
platform, the service industry benefits ... partner’s professional services teams,
developing co ...
Published:
2011-02-18
-
Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
field service teams:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
-
Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
field service teams:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
field service teams:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Abstract:
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers
and the Internet, new possibilities for reaching manufacturing clients have opened up, and new sales opportunities have become
available. (...)
Excerpt related to
field service teams:
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers
and the Internet, new...
Published:
2007-11-12
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
field service teams:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Excerpt related to
field service teams:
... gets lost and/or outdated in the field. ... and reliability, and product
parts, service, and maintenance ... CAD and other structured data among teams
through social ...
Published:
2011-05-11
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Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning and optimization space. Service supply chains remain complex. MCA Solutions can help service companies
of all sizes improve their bottom line. In today’s (...)
Excerpt related to
field service teams:
TEC Principal Analyst PJ Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning ...
Published:
2011-03-30
-
Abstract:
How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM. Download Free IT Comparison Guides
Linked to Mobile CRM. In today’s tough economic climate, companies need their sales teams operating at peak performance. But
traditional customer relationship management (CRM) may be (...)
Excerpt related to
field service teams:
How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM. Download Free IT Comparison Guides
Linked to Mobile CRM. In ...
Published:
2010-03-11