-
Abstract:
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing
system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also
provides real-time data for your planning, billing, and purc (...)
Excerpt related to
field service operations:
Transforming Field Service Operations with Mobile Technologies. ...
Download <strong>Transforming Field Service Operations with Mobile
Technologies</strong>. ...
Published:
2010-03-11
-
Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
field service operations:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
-
Excerpt related to
field service operations:
... long been the products and solutions that incorporate best service business practices
and key business functions of field service operations with sophisticated
...
Published:
2011-01-10
-
Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
field service operations:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
-
Abstract:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to
improve a firm's sales and operations planning process (...)
Excerpt related to
field service operations:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages...
Published:
2003-12-11
-
Excerpt related to
field service operations:
... their schedule, and both the back office and field personnel need to ...
in mobile communications can greatly reduce the expected payback from service operations.
...
Published:
2010-04-01
-
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
field service operations:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
-
Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
field service operations:
Differentiation through Service Excellence. ... While revenue is flattening for many product
businesses, service income is increasing. ...
Published:
2010-03-11
-
Excerpt related to
field service operations:
... Field Service Daily Suite – covers automatic decision making and optimization
support to manage field service operations: starting with appointment booking
...
Published:
2011-01-18
-
Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
field service operations:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field service operations:
... customer, and integrate the service request with the activity in the field;
Look at vendors with deep products and experience in managing service operations. ...
Published:
2003-06-11
-
Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
field service operations:
... Service Life Cycles, Service-Relevant Data, Service
Management Improvements, Service Lifecycle, Service Management Software, Field
Service Management Software ...
Published:
2010-04-23
-
Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
field service operations:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Excerpt related to
field service operations:
... pricing while also being able to combine parts and field workforce management ...
enabled many user companies to transform their global service operations in terms ...
Published:
2008-12-23
-
Excerpt related to
field service operations:
... s business, financial condition and results of operations could be ...
or individual experiences with ClickSoftware and other field service workforce management
...
Published:
2011-04-04
-
Excerpt related to
field service operations:
... of the enterprise)” have been the following: field service, field
sales, enterprise ... ie, in warehouse management systems (WMS), store operations, picking/put
...
Published:
2010-03-19
-
Excerpt related to
field service operations:
... But Servigistics points out that SKM is more oriented towards field service
than to ... the decline in spending could be a boost to service operations
as customers ...
Published:
2009-03-03
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field service operations:
... customer, and integrate the service request with the activity in the field;
Look at vendors with deep products and experience in managing service operations. ...
Published:
2003-06-11
-
Abstract:
MBS Solomon, due to its distinct differentiators and weaknesses has been blessed in disguise with possibly the most distinct
niche and the least overlap (gray area) with the other MBS ERP products (i.e., MBS Great Plains, MBS Navision, and MBS Axapta). (...)
Excerpt related to
field service operations:
MBS Solomon, due to its distinct differentiators and weaknesses has been blessed in disguise with possibly the most distinct
niche and the least o...
Published:
2003-09-04
-
Excerpt related to
field service operations:
... s at Wharton before becoming assistant professor in the operations management department
... the service chain (eg, a regional warehouse or even a field service
van ...
Published:
2008-03-05