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Documents related to » field service efficiancy


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

FIELD SERVICE EFFICIANCY: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

FIELD SERVICE EFFICIANCY: Where Has All the Service Gone? Where Has All the Service Gone? Carla Reed - November 2, 2004 Read Comments Introduction (Optional verse to accompany this—with apologies to Where Have All the Flowers Gone? ) Where has all the Service gone? Gone to outsource, everyone ... When will they ever learn? When will they ever learn? Where have all the Customers gone? Gone ballistic, every one!! When will they ever learn? When will they ever learn? Recent presidential debates included predictable topics. More
11/2/2004

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

FIELD SERVICE EFFICIANCY: business processes. Customizing UI field names will not cater to this need. Neither will the user s ability to write JavaScript, to put the universal resource locator (URL) for the script in a custom field, or the use of tab access and style sheets, all of which is what Salesforce.com refers to customization work. Enterprises also want more control of their applications, as they need to be constantly changing configurations, adding new products, developing closer integration between their systems, and
3/15/2006

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

FIELD SERVICE EFFICIANCY: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

Best Practices for Transporters and 3PL Service Providers
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can transporters survive in such a difficult business climate?

FIELD SERVICE EFFICIANCY: to work in the field, and they need to constantly exchange information with the core system. About the Author Ashfaque Ahmed is a seasoned consultant and business analyst in many areas related to supply chain management (SCM). He has worked with many large and medium size clients in the retail, distribution, transportation, and manufacturing industries. Ahmed is the founder of Supply Chain Management Consulting Group ( www.scmconsultingonline.com ), and has also started a blog at www.learn-scm.com .
2/6/2008

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

FIELD SERVICE EFFICIANCY: Effective Relationships with Service Providers Effective Relationships with Service Providers Source: Encompass Solutions, Inc. Document Type: White Paper Description: The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen. Can the appropriate skills be found at an acceptable cost? is the first question. Indeed, defining your service needs, and then developing and maintaining a
9/23/2005 2:27:00 PM

Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

FIELD SERVICE EFFICIANCY: floor or in the field may not be known in headquarters. Also, many products don t stay with their original owners, making their way to new buyers—from huge used car networks to ebay. The recent commercial where the father is quizzing the automobile to determine if it will take good care of his daughter highlights this issue. The converse of this is also true. The OEM s service business is disconnected in process, systems philosophy, accounting, etc. In fact, today much of the last mile service
6/22/2004

Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

FIELD SERVICE EFFICIANCY: Top Software for Service Companies Top Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech
10/5/2010 9:01:00 AM

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
Solutions magazine, entitled  “The Field Service Paradox”  and written by Israel Beniaminy, Senior VP at ClickSoftware Technologies , talks about? In a nutshell, why is it that faceless  call center  agents know much more about customers (e.g., the product, its  warranty  status,  cross- or up-sales opportunities , etc.) than field workers do when they show up on site? We have lately seen call center improvements in personalization, multiple inbound and outbound channels, automated phone

FIELD SERVICE EFFICIANCY: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

FIELD SERVICE EFFICIANCY: Service and Support,   Field Service Management,   Field Service Management,   Marketing Automation,   Partnership Management,   Sales Force Automation (SFA),   E-commerce Related Industries:   Industry Independent Related Keywords:   best customer service software,   customer experience index,   customer service management,   customer service management course,   customer service management courses,   customer service management definition,   customer service management degree,   customer
3/14/2011 10:17:00 AM

Internet-based Phone Service for Small to Midsize Companies
Internet-based Phone Service for Small to Midsize Companies. Get Knowledge Associated with Internet-based Phone Service for Small to Midsize Companies. Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

FIELD SERVICE EFFICIANCY: another individual in the field working from a home-based office in Southern California as well as an employee based in San Jose. When Sabre’s customers call in, they are greeted professionally by an auto-attendant that provides them with access to each staff member’s extension number. If the Sabre Marketing staff member is not available on their Packet8 phone, they can direct callers straight to voicemail or employ the “Follow Me, Find Me” feature that will ring a cell phone or any other number
1/24/2007 2:23:00 PM


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