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Featured Documents related to » field service and repair


Service Parts Planning RFP Templates
Service Parts Planning RFP Templates
RFP templates for Service Parts Planning help you establish your selection criteria faster, at lower risks and costs.


Maintenance Repair and Overhaul (MRO) RFP Templates
Maintenance Repair and Overhaul (MRO) RFP Templates
RFP templates for Maintenance Repair and Overhaul (MRO) help you establish your selection criteria faster, at lower risks and costs.


Maintenance Repair and Overhaul (MRO) Evaluation Center
Maintenance Repair and Overhaul (MRO) Evaluation Center
Define your software requirements for Maintenance Repair and Overhaul (MRO), see how vendors measure up, and choose the best solution.


Documents related to » field service and repair


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

FIELD SERVICE AND REPAIR: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

FIELD SERVICE AND REPAIR: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

FIELD SERVICE AND REPAIR:
7/10/2003

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

FIELD SERVICE AND REPAIR:
8/3/2009 3:20:00 PM

Reducing Operational Risk of IT Service in Finance
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance. An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

FIELD SERVICE AND REPAIR:
10/3/2005 12:36:00 PM

Soffront Tackles Service Industry Requirements with New Scheduling Module » The TEC Blog


FIELD SERVICE AND REPAIR: CRM, customer relationship management, fsm, industry watch, Scheduling, service management, Soffront, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-03-2013

An Introduction to Mediation-based Advanced Service Management
Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand out from the competition. But can you give customers any range of those services without undergoing a complete system transformation? Yes: by using mediation to deliver advanced service management. Find out how mediation can help you offer unique, wide-ranging services—without sacrificing quality.

FIELD SERVICE AND REPAIR:
3/20/2008 4:31:00 PM

Identify and Leverage Your Existing Service Life Cycles
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

FIELD SERVICE AND REPAIR: IBM, service management, managed services, it service management, service management it, service management software, business service management, field service management, it managed services, itil service management, service level management, service management operations, it management services, it services management, service desk manager, human service management, service lifecycle, windows service management, itil it service management, systems management services, service delivery management, service desk management, information technology service management, service management .
4/23/2010 5:50:00 PM

4 Things You Should Think of Before Going Postal on Customer Service » The TEC Blog


FIELD SERVICE AND REPAIR: CRM, CRMe10, customer service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-08-2010

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog


FIELD SERVICE AND REPAIR: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog


FIELD SERVICE AND REPAIR: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

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