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Documents related to » it fast event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

FAST EVENT RESOLUTION: Effective Event Resolution , Fast Event Resolution , Improve Event Resolution , Event Resolution Process , Probabilistic Event Resolution , Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event
5/26/2006 7:55:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

FAST EVENT RESOLUTION: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

FAST EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

FAST EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Accelerating the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results
Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from line management and department heads before being rolled up into enterprise-wide financial goals. Some companies find it effective to “embed” members of the finance function within other business units. Read this white paper to find out more.

FAST EVENT RESOLUTION: Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results Accelerating the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results Source: SAP Document Type: White Paper Description: Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from line management and department heads before being rolled up into enterprise-wide
1/30/2012 3:56:00 PM

Microsoft to Add Encore Functionality to MBS Great Plains 8.0Part One: Event Summary
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor (ISV) partner Encore Business Solutions, Microsoft Business Solutions (MBS) may find a way to counteract its archrival Best Software's superiority in the target market.

FAST EVENT RESOLUTION: Microsoft to Add Encore Functionality to MBS Great Plains 8.0 Part One: Event Summary Microsoft to Add Encore Functionality to MBS Great Plains 8.0 Part One: Event Summary P.J. Jakovljevic - July 8, 2004 Read Comments Event Summary On April 27, Microsoft Corporation s (NASDAQ: MSFT) Microsoft Business Solutions ( MBS ) division announced the acquisition of accounting products from a Winnipeg, Manitoba, Canada-based vendor, Encore Business Solutions , Inc ., that could be critical to the success of
7/8/2004

Fast-growing Company, Mayflex, Chooses IBM Cognos Express to Deliver Essential Business Intelligence and Planning Capability
Read about how Mayflex used IBM Cognos Express to replace a complex spreadsheet system, improve time-consuming budgeting and forecasting processes, compare actuals against budgets at various levels, and save time for end users through automatic system updates.

FAST EVENT RESOLUTION: Fast-growing Company, Mayflex, Chooses IBM Cognos Express to Deliver Essential Business Intelligence and Planning Capability Fast-growing Company, Mayflex, Chooses IBM Cognos Express to Deliver Essential Business Intelligence and Planning Capability Source: IBM Document Type: Case Study Description: Read about how Mayflex used IBM Cognos Express to replace a complex spreadsheet system, improve time-consuming budgeting and forecasting processes, compare actuals against budgets at various levels, and save
9/15/2011 1:18:00 PM

Building a Foundation for Growth with SAP Business All-in-One and the Fast-start Program
This white paper gives insight into the challenges faced by small to medium enterprises (SMEs), and how proven, predictable enterprise resource planning (ERP) solutions can help organizations build a solid information technology (IT) foundation for the future. This paper discusses a low-risk, easy-to-implement solution tailored to the prospect’s industry through preconfiguration of the solution according to best practices.

FAST EVENT RESOLUTION: Business All-in-One and the Fast-start Program Building a Foundation for Growth with SAP Business All-in-One and the Fast-start Program Source: SAP Document Type: White Paper Description: This white paper gives insight into the challenges faced by small to medium enterprises (SMEs), and how proven, predictable enterprise resource planning (ERP) solutions can help organizations build a solid information technology (IT) foundation for the future. This paper discusses a low-risk, easy-to-implement solution
1/30/2012 10:46:00 AM

Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program
Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program. Find Solutions and Other Information Associated with the SAP Business All-in-One Fast-start Program. Whatever you offer as a service provider, success depends on how well you manage key accounts to ensure long-term relationships and the highest possible margins. But with today’s challenges, it’s difficult to maintain market share, let alone grow. SAP’s All-in-One fast-start program offers a solution that can help you maximize client and service-line profitability by supporting industry best practices. Learn more.

FAST EVENT RESOLUTION: Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program Source: SAP Document Type: White Paper Description: Whatever you offer as a service provider, success depends on how well you manage key accounts to ensure long-term relationships and the highest possible margins. But with today’s challenges, it’s difficult to maintain market share, let alone grow. SAP’s All-in-One fast-start program
10/3/2008 8:51:00 AM

i2 Technologies Lives Life In The Fast Lane
i2 Technologies is the largest and fastest growing vendor of supply chain management software with $751 million in revenue over the last twelve months and a 105% average growth rate over the last five years. Fueled by a powerful sales and marketing machine and aggressive strategies for corporate development and acquisition, i2 will maintain its lead through the end of 2000 and beyond.

FAST EVENT RESOLUTION: Lives Life In The Fast Lane i2 Technologies Lives Life In The Fast Lane Steve McVey - October 18, 2000 Read Comments i2 Technologies Lives Life In The Fast Lane S. McVey - October 18, 2000 Vendor Summary i2 Technologies (NASDAQ: ITWO) is the largest and fastest growing vendor of supply chain management software, with $751 million in revenue over the last twelve months and a 105% average growth rate over the last five years (see Figure 1). Fueled by a powerful sales and marketing machine and aggressive
10/18/2000

SSA Global Forms a Strategic Unit with an Extended-ERP SavvyPart One: Event Summary
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized Strategic Solutions division--which also includes other extended enterprise capabilities, such as customer relationship management (CRM), product lifecycle management ([PLM), and more—are both aimed at nurturing existing customers while attracting new prospects with products that exceed far beyond mere enterprise resource planning (ERP) capabilities.

FAST EVENT RESOLUTION: messaging notification, thereby allowing faster reaction to problems and improving customer service and management control. Additionally, Arzoon s Vigilance Event Management can be implemented to support Sarbanes-Oxley requirements by continuously monitoring (auditing) key metrics, business rules, and control points in real time. Arzoon s Freight Audit functionality reportedly allows companies to benefit from cost recovery in the range of 2 to 5 percent as quoted by third party payment firms allowing them
9/15/2004


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