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Documents related to » fast event resolution nsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

FAST EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

FAST EVENT RESOLUTION NSM: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

FAST EVENT RESOLUTION NSM:
4/2/2007 5:04:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

FAST EVENT RESOLUTION NSM: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Innovative - Fast - User - Friendly: Revolutionizing Business with Macola ES
Every day you make decisions that affect the short and long term success of your company, regardless of role. Exact Software has developed Macola Enterprise Suite (ES). Macola ES was developed based on three simple, though sometimes elusive, criteria: innovation, speed, and user-friendliness. Learn how ES can benefit the customer service, purchasing, plant management, and controller departments.

FAST EVENT RESOLUTION NSM: Innovative - Fast - User - Friendly: Revolutionizing Business with Macola ES Innovative - Fast - User - Friendly: Revolutionizing Business with Macola ES Source: Exact Document Type: White Paper Description: Every day you make decisions that affect the short and long term success of your company, regardless of role. Exact Software has developed Macola Enterprise Suite (ES). Macola ES was developed based on three simple, though sometimes elusive, criteria: innovation, speed, and user-friendliness. Learn
4/29/2005 9:33:00 AM

Demystifying Vendor Shootout for ERP Events
In August 2011, TEC Principal Analyst P.J. Jakovljevic experienced the 11th Vendor Shootout for ERP first-hand. Plex Systems, IQMS, and abas-USA presented directly, while Infor ERP SyteLine, Epicor ERP, Microsoft Dynamics AX, SAP Business ByDesign, and Oracle JD Edwards were represented by partners. Log in to read P.J.'s report on the event, and find out why this strange

FAST EVENT RESOLUTION NSM: their presentations during the breakfast. But again, there was no hard sell there, and the topics of these presentations were quite vendor/product non-specific. After all, some concepts of software selections and implementations are as universal as the fact that the sun sets in the west. Along these lines, my colleagues Paul Kininmonth and Michael Thaw talked about TEC’s best practices for a structured software selection project in order to minimize the potential challenges (see screen capture below)
9/7/2011 8:33:00 AM

Event: TEC s Jorge García to Speak at Salon BI Montreal » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Nov 02 Posted on 02-11-2012 --> Event: TEC’s Jorge García to Speak at Salon BI Montreal Filed Under ( BI and Performance Management , Inside TEC ) by TEC Staff  ( see bio )   TEC’s business

FAST EVENT RESOLUTION NSM: augmented reality, BI R&D, motion based technology, Salon BI, voice recognition technology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog
users out there and fast is not always better. Rather than multi-tasking, a new trend is supposed to be facilitating mindfulness! At the analyst event, Microsoft confirmed that all devices (desktop, phone, tablet, PC, and TV) it is currently making will run on Windows 8, i.e., all form-factors will be running on the same operating system. This is the common platform and single Microsoft experience that we’ve been anticipating. In May 2012, Microsoft acquired Perceptive Pixel , a company spcializing in r

FAST EVENT RESOLUTION NSM: CRM, ERP, FAE, ipad, Microsoft Analyst Event, microsoft dynamics, Microsoft Office, microsoft store, perceptive pixel, retail, surface, windows 8, xbox kinect, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-12-2012

Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more.

FAST EVENT RESOLUTION NSM: digital signage content management, digital signage content, digital signage, digital signage software, digital signage companies, open source digital signage, digital signage hardware, digital signage content creation, digital signage solutions, digital signage systems, free digital signage, digital signage examples, digital signage network, digital signage players, digital signage software free, digital signage advertising, free digital signage content, what is digital signage, digital signage today.
7/12/2012 1:32:00 PM

Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog
users out there and fast is not always better. Rather than multi-tasking, a new trend is supposed to be facilitating mindfulness! At the analyst event, Microsoft confirmed that all devices (desktop, phone, tablet, PC, and TV) it is currently making will run on Windows 8, i.e., all form-factors will be running on the same operating system. This is the common platform and single Microsoft experience that we’ve been anticipating. In May 2012, Microsoft acquired Perceptive Pixel , a company spcializing in r

FAST EVENT RESOLUTION NSM: CRM, ERP, FAE, ipad, Microsoft Analyst Event, microsoft dynamics, Microsoft Office, microsoft store, perceptive pixel, retail, surface, windows 8, xbox kinect, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-12-2012

Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more.

FAST EVENT RESOLUTION NSM: digital signage content management, digital signage content, digital signage, digital signage software, digital signage companies, open source digital signage, digital signage hardware, digital signage content creation, digital signage solutions, digital signage systems, free digital signage, digital signage examples, digital signage network, digital signage players, digital signage software free, digital signage advertising, free digital signage content, what is digital signage, digital signage today.
7/12/2012 1:32:00 PM


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