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Documents related to » fast event resolution mis


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

FAST EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

FAST EVENT RESOLUTION MIS:
4/2/2007 5:04:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

FAST EVENT RESOLUTION MIS: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

FAST EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

The Fast-payback SAP Projects for Saving Money in 2009: Detailed Data for Business Expense Projects
The Fast-Payback SAP Projects for Saving Money in 2009: Detailed Data for Business Expense Projects. Download IT Comparison White Papers Related To The Fast-Payback SAP Projects. Companies are under huge pressure to cut all SAP-related costs and are seeking every opportunity to exploit their huge investments in SAP to reduce total business expenses. A survey of 18 respondents reveals how companies are seeing the potential to squeeze further costs savings by exploiting SAP software investments, especially in enterprise resource management (ERP) and supply chain business process areas. Learn more.

FAST EVENT RESOLUTION MIS: areas to generate a fast payback for a moderate, overall project expenditure. This potential was expressed through a score of 1 to 5, where 1 is the lowest potential and 5 the highest. Table 1 shows the results. The business process areas in Table 1 have been ranked by highest average score (first column) for potential fast payback. For some respondents, particular business process areas have a higher impact, so those with the highest score (4 or 5) are shown for additional information (second column). Th
6/29/2009 12:55:00 PM

Building a Foundation for Growth with SAP Business All-in-One and the Fast-start Program
This white paper gives insight into the challenges faced by small to medium enterprises (SMEs), and how proven, predictable enterprise resource planning (ERP) solutions can help organizations build a solid information technology (IT) foundation for the future. This paper discusses a low-risk, easy-to-implement solution tailored to the prospect’s industry through preconfiguration of the solution according to best practices.

FAST EVENT RESOLUTION MIS: Business All-in-One and the Fast-start Program Building a Foundation for Growth with SAP Business All-in-One and the Fast-start Program Source: SAP Document Type: White Paper Description: This white paper gives insight into the challenges faced by small to medium enterprises (SMEs), and how proven, predictable enterprise resource planning (ERP) solutions can help organizations build a solid information technology (IT) foundation for the future. This paper discusses a low-risk, easy-to-implement solution
1/30/2012 10:46:00 AM

Processing Complex Events (During these, oh well, Complex Times) – Part I » The TEC Blog
to the naked eye. Well, fast forward to early 2009, where at Progress’ Analyst Summit (a traditional Boston winter fixture event) we could all find out that Progress Apama is possibly the best performing and growing part of the company. OpenEdge, while still contributing to over 60 percent to Progress’ total revenues, is a mature business that is now sold mostly to independent software vendors (ISVs). In addition, the recent financial markets (and consequently the overall economic) crisis and

FAST EVENT RESOLUTION MIS: algorithmic trading, apama, backtesting, bam, bi, business activity monitoring, Business Intelligence, business rules, capital markets, cep, complex event processing, eda, enterprise service bus, esb, esp, event driven architecture, event stream processing, market surveillance, progress actional, progress apama, progress openedge, progress software, progress sonic, real time computing, risk management, rtc, service oriented architecture, soa, temporal logic, web services, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers .
25-03-2009

Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more.

FAST EVENT RESOLUTION MIS: digital signage content management, digital signage content, digital signage, digital signage software, digital signage companies, open source digital signage, digital signage hardware, digital signage content creation, digital signage solutions, digital signage systems, free digital signage, digital signage examples, digital signage network, digital signage players, digital signage software free, digital signage advertising, free digital signage content, what is digital signage, digital signage today.
7/12/2012 1:32:00 PM

i2 Technologies Lives Life In The Fast Lane
i2 Technologies is the largest and fastest growing vendor of supply chain management software with $751 million in revenue over the last twelve months and a 105% average growth rate over the last five years. Fueled by a powerful sales and marketing machine and aggressive strategies for corporate development and acquisition, i2 will maintain its lead through the end of 2000 and beyond.

FAST EVENT RESOLUTION MIS: Lives Life In The Fast Lane i2 Technologies Lives Life In The Fast Lane Steve McVey - October 18, 2000 Read Comments i2 Technologies Lives Life In The Fast Lane S. McVey - October 18, 2000 Vendor Summary i2 Technologies (NASDAQ: ITWO) is the largest and fastest growing vendor of supply chain management software, with $751 million in revenue over the last twelve months and a 105% average growth rate over the last five years (see Figure 1). Fueled by a powerful sales and marketing machine and aggressive
10/18/2000

Oracle Further Orchestrates Its SOA ForaysPart One: Event Summary and Market Impact
Although its service-oriented architecture-based platform and enterprise solutions will not likely be

FAST EVENT RESOLUTION MIS: Oracle Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact Oracle Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact P.J. Jakovljevic - March 14, 2005 Read Comments Event Summary The main idea behind this article is not to further delve into the strengths and weaknesses of the impending merger between Oracle Corporation (NASDAQ: ORCL), the largest database and enterprise software provider (recently inaugurated the number two leading business
3/14/2005

Event: TEC s Jorge García to Speak at Salon BI Montreal » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Nov 02 Posted on 02-11-2012 --> Event: TEC’s Jorge García to Speak at Salon BI Montreal Filed Under ( BI and Performance Management , Inside TEC ) by TEC Staff  ( see bio )   TEC’s business

FAST EVENT RESOLUTION MIS: augmented reality, BI R&D, motion based technology, Salon BI, voice recognition technology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012


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