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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fast event resolution mis

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

Evaluate Now

Documents related to » fast event resolution mis

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

fast event resolution mis  Effective Event Resolution , Fast Event Resolution , Improve Event Resolution , Event Resolution Process , Probabilistic Event Resolution , Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

fast event resolution mis   Read More

SSA Global Forms a Strategic Unit with an Extended-ERP Savvy Part One: Event Summary


SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized Strategic Solutions division--which also includes other extended enterprise capabilities, such as customer relationship management (CRM), product lifecycle management ([PLM), and more—are both aimed at nurturing existing customers while attracting new prospects with products that exceed far beyond mere enterprise resource planning (ERP) capabilities.

fast event resolution mis  messaging notification, thereby allowing faster reaction to problems and improving customer service and management control. Additionally, Arzoon''s Vigilance Event Management can be implemented to support Sarbanes-Oxley requirements by continuously monitoring (auditing) key metrics, business rules, and control points in real time. Arzoon''s Freight Audit functionality reportedly allows companies to benefit from cost recovery in the range of 2 to 5 percent as quoted by third party payment firms allowing Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

fast event resolution mis  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More

Geac Awakens On Its Deathbed - Part 1: Event Summary


While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the company has also long passed up an opportunity to be a top-notch applications vendor.

fast event resolution mis  Awakens On Its Deathbed - Part 1: Event Summary Geac Awakens On Its Deathbed Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Event Summary  On September 5, Geac Computer Corporation Limited (TSE: GAC), a struggling Canadian supplier of enterprise management software, announced that net income from continuing operations of Can$17.2 million in Q1 2002, compared to a net loss from continuing operations of Can$43.2 million during the first quarter of the previous year. The results are Read More

Oracle Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact


Although its service-oriented architecture-based platform and enterprise solutions will not likely be "all things to all people" any time soon, Oracle might be showing its ability to further develop its own enterprise infrastructure and applications via a blitz acquisition of a Collaxa, a small and focused vendor, despite its unwavering appetite for direct, large competitors.

fast event resolution mis  Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact Event Summary The main idea behind this article is not to further delve into the strengths and weaknesses of the impending merger between Oracle Corporation (NASDAQ: ORCL), the largest database and enterprise software provider (recently inaugurated the number two leading business applications provider), with its second largest rival, PeopleSoft , Inc . (NASDAQ: PSFT). Its purpose is to analyze why one should never underes Read More

Oracle's 2015 Q2 Earnings: In the Fast Lane to Cloud Dominance


Oracle's recent earnings are reviewed and analyzed by product. This report demonstrates that Oracle's growth was greater than expected, largely owing to its performance in the software-as-a-service (SaaS) and platform-as-a-service (PaaS) markets.

fast event resolution mis  Q2 Earnings: In the Fast Lane to Cloud Dominance Oracle''s recent earnings are reviewed and analyzed by product. This report demonstrates that Oracle''s growth was greater than expected, largely owing to its performance in the software-as-a-service (SaaS) and platform-as-a-service (PaaS) markets. Read More

Smaller Vendors Can Still Provide Relevant Business Systems Part One: Event Summary


If Relevant Business Systems deliberately wanted to maintain its astute enterprise system as one of the best-kept secrets in the A&D and government contracting manufacturing markets, it has certainly succeeded. However, given a growing horde of viable solutions from larger and more renowned vendors, the company will have to spread the word much more aggressively from now on, while trying to stay outside its bigger competitors' "shooting range".

fast event resolution mis  Vendors Can Still Provide Relevant Business Systems Part One: Event Summary Event Summary In our relatively recent article about the still ongoing consolidation in the market (see What Does Vendor Consolidation Mean To The End User? ), we mentioned that the market will not stop short at the eventual Big Few or so many leading largest vendors. Namely, we expect the market for application software to further segregate into two tiers. The first group will be a limited number of very large vendors, Read More

SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

fast event resolution mis  a much smarter and faster management of sports and entertainment arenas. SAP cannot easily beat salesforce.com, Oracle Siebel , and Microsoft Dynamics CRM in a general CRM and marketing automation market share game, but it can do it by tackling some niche segments. One prospect of this acquisition could be to create a ticketing solution that could leverage the high-speed SAP HANA database technology as well as real-time business analytics, mobile tools, and cloud solutions. SAP envisions a scenario where Read More

Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary


While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents.

fast event resolution mis  process to make it faster and easier for both Mikimoto America and its customers, MBN saves Mikimoto America employees the time they would previously spend on manual sales processes, enabling them to focus instead on building more personal and productive relationships with customers. The solution has also helped the company significantly reduce its order-to-cash cycle (to one week from two or more weeks), allowing the company to increase its customer service standards and minimize manual sales process Read More

Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program


As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software designed to help you with your current needs, while remaining capable of supporting future growth. Find out how this solution can help you improve transparency and coordination between the warehouse and the executive suite, but also streamline inventory management.

fast event resolution mis  Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program Giving Trade Companies a Fast Start SAP Business All-in-One Fast-Start Program If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP Business All-in-One solutions best fit the needs of midsize companies looking for comprehensive, integrated industry solutions to power their businesses end-to-end. Unlike other business software on the market, SAP Business Read More

Fast Close in 2006: Achieving Quick Wins and Big Wins


The “fast close” describes the ability to complete accounting cycles and close books quickly. Companies that don’t close fast often miss reporting deadlines, and can suffer in the eyes of shareholders, investors, regulatory agencies, and trade exchanges. However, companies can overcome barriers to fast close by shifting some tasks outside the close process, and by automating traditionally manual consolidation functions.

fast event resolution mis  Companies that don’t close fast often miss reporting deadlines, and can suffer in the eyes of shareholders, investors, regulatory agencies, and trade exchanges. However, companies can overcome barriers to fast close by shifting some tasks outside the close process, and by automating traditionally manual consolidation functions. Read More

JDA Portfolio: For the Retail Industry Part One: Event Summary


From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect "moment of truth"--when the right consumer product at the right price is at the right place and at the right time. Yet, the portfolio rounding out process has to continue in earnest, especially after JDA’s aborted merger with QRS.

fast event resolution mis  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More

Rewrite or Wrap-Around Old Software? Part One: Event Summary


Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

fast event resolution mis  the most resourceful or steadfast vendors are tipped as winners in the long run. Thus, one should be aware of how technology might develop in the future, while conducting the alignment of business and IT. Across the application life cycle, the high cost of development, support, and enhancements in terms of money, time, and quality limit the ability of installed legacy software to meet many business demands. Once other proprietary technologies are introduced into the research and development equation, Read More

Supply Chain Event Management RFI/RFP Template


Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology

fast event resolution mis  Chain Event Management RFI/RFP Template The Supply Chain Event Management RFI/RFP Template lists and describes 83 features and functions found in Supply Chain Event Management software solutions. This Supply Chain Event Management Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Supply Chain Event Management software selection projects. Features and functions included in this Supply Chain Event Management Template: Monitor and Resolve Read More