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Documents related to » fast event resolution itsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

FAST EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

FAST EVENT RESOLUTION ITSM: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

FAST EVENT RESOLUTION ITSM: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

FAST EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA GlobalPart One: Event Summary
Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all and even cruel to some. The tale of Marcam, Baan, and SSA Global, whose paths have crossed, parted, and crossed once again since the early 2000s, might be an object case.

FAST EVENT RESOLUTION ITSM: The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary P.J. Jakovljevic - October 14, 2004 Read Comments Event Summary SSA Global, a Chicago, IL-based extended enterprise solutions and services provider for process manufacturing, discrete manufacturing, consumer, services, and public companies worldwide, which has for the last few years become an insatiable
10/14/2004

Innovative - Fast - User - Friendly: Revolutionizing Business with Macola ES
Every day you make decisions that affect the short and long term success of your company, regardless of role. Exact Software has developed Macola Enterprise Suite (ES). Macola ES was developed based on three simple, though sometimes elusive, criteria: innovation, speed, and user-friendliness. Learn how ES can benefit the customer service, purchasing, plant management, and controller departments.

FAST EVENT RESOLUTION ITSM: Innovative - Fast - User - Friendly: Revolutionizing Business with Macola ES Innovative - Fast - User - Friendly: Revolutionizing Business with Macola ES Source: Exact Document Type: White Paper Description: Every day you make decisions that affect the short and long term success of your company, regardless of role. Exact Software has developed Macola Enterprise Suite (ES). Macola ES was developed based on three simple, though sometimes elusive, criteria: innovation, speed, and user-friendliness. Learn
4/29/2005 9:33:00 AM

The Many Faces of PLMPart One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings that serve a common theme and contribute to overlapping value propositions. Like previous application suites, there is strategic value in approaching PLM as a set of inter-related requirements as opposed to just a collection of function-specific requirements. This is a report on the observations from the 2003 Product Development Manager’s Association (PDMA) Conference.

FAST EVENT RESOLUTION ITSM: the same value propositions faster time to market, more efficient new product development and introduction (NPDI) projects, decreased product cost, improved product quality and increased product revenue. However, despite sharing common objectives, the approaches to achieving the value varied widely. This points to the fact that better product management comes in many forms, and that in each of those forms it provides tangible, realizable value. Not surprisingly, this is also the case with software
12/29/2003

Event: TEC s Jorge García to Speak at Salon BI Montreal » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Nov 02 Posted on 02-11-2012 --> Event: TEC’s Jorge García to Speak at Salon BI Montreal Filed Under ( BI and Performance Management , Inside TEC ) by TEC Staff  ( see bio )   TEC’s business

FAST EVENT RESOLUTION ITSM: augmented reality, BI R&D, motion based technology, Salon BI, voice recognition technology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

Replicate with Integrity: Protecting VMware Data to Ensure Fast Recovery and Business Continuity
For disaster recovery, remote replication is a simpler alternative to traditional servers. However, simple replication in a virtual server can affect the consistency of files or applications and create longer recovery cycles. Find out how two virtual machine (VM) solutions can overcome these limitations to deliver consistent replication and fast recovery of stored data for uninterrupted processes and business continuity.

FAST EVENT RESOLUTION ITSM: VMware Data to Ensure Fast Recovery and Business Continuity Replicate with Integrity: Protecting VMware Data to Ensure Fast Recovery and Business Continuity Source: FalconStor Software Document Type: White Paper Description: For disaster recovery, remote replication is a simpler alternative to traditional servers. However, simple replication in a virtual server can affect the consistency of files or applications and create longer recovery cycles. Find out how two virtual machine (VM) solutions can
6/19/2008 11:56:00 AM

An Executive’s Guide to Event Log Management Strategy
Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices are added to multiple servers, the volume of data that must be kept accessible can be tremendous. Learn more about event log standards and challenges, and how to implement a tool that can improve troubleshooting and diagnosis of incoming—and in-house—security issues.

FAST EVENT RESOLUTION ITSM: An Executive’s Guide to Event Log Management Strategy An Executive’s Guide to Event Log Management Strategy Source: Dorian Software Document Type: White Paper Description: Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices are added to multiple servers, the volume of data that must be kept accessible can be tremendous. Learn more about event log standards and challenges, and how to implement a
5/21/2008 4:46:00 PM

Microsoft Keeps on Rounding up Its Business SolutionsPart One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market.

FAST EVENT RESOLUTION ITSM: products to the market faster than competitors, and achieving top-line growth by reducing stock-out situations, as the first manageable SCM initiatives, should strike a chord with the risk-averse target. The objectives of end-to-end supply chain visibility are better plans, better service, increased inventory turns, and higher profit margins, where MBS Demand Planner might answer most of their requirements. This concludes Part One of a two-part note. Part Two will discuss challenges and make user
12/1/2003


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