In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, operational acceptance, and contractual acceptance. While it is not the only step involved when implementing a CRM system, testing is a fundamental way of finding information and will help you judge a system’s returns and pitfalls.
keeps the costs of failure relatively low, and will help you see whether your tests missed anything, and whether your models and predictions from OAT make sense. However, throughout the transition, both your business and your technical people will also have to deal with the problems of having two systems running at once—and twice the options can mean way more than twice the trouble. You may need to carefully consider how to ensure that this dual system does not introduce systematic problems,