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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

f part 1  or some other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » f part 1


A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

f part 1  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But la Read More
Supplier Logistics Management (SLM) Part 2
Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions. SLM enables companies and

f part 1  shape the food/CPG Industry' F ood Logistics, Ronald Margulis and Mina Williams, July/August 2000 Read More
APICS 2009 from the Expo Floor: Is S&OP Coming of Age? - Part 1
While my colleagues Khudsiya Quadri and Gabriel Georghiu diligently attended numerous conference sessions and reported their impressions of each convention

f part 1  2009 from the Expo Floor: Is S&OP Coming of Age? - Part 1 While my colleagues Khudsiya Quadri and Gabriel Georghiu diligently attended numerous conference sessions and reported their impressions of each convention day ( Day 1 ,  Day 2 ,  Day 3 , and  Day 4 ), my much shorter  attendance of the APICS 2009 International Conference in Toronto (Canada) in early October revolved mainly around exploring the expo floor and talking to the exhibitors . My overwhelming impression from the conference's expo fl Read More
Curbing MESsy Shop Floor State of Affairs - Part III
Part II of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant floor and the enterprise offices

f part 1  MESsy Shop Floor State of Affairs - Part III Part II of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant floor and the enterprise offices. It also pointed out the difficulties in achieving this noble idea, and gave examples of some vendors with success in providing integrated enterprise resource planning (ERP) and manufacturing execution system (MES) solutions. Another chronic problem is how to foster plant workers’ acceptance Read More
TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction - Part II
Part I of this blog series expanded on some of TEC’s earlier articles about companies’ need for better commission and incentives calculations and best sales

f part 1  audit and security mechanisms for more system control, better audit trails and improved user activity tracking. Users can drill into summarized audit reports to get detailed transactional information. The solution's audit reporting and analytics capabilities are designed to meet ever-changing compliance and audit requirements . As said in Part I, Varicent is headquartered in Toronto, with direct sales and reseller partners throughout North America and EMEA, and a reseller partner in Australia. This way, Read More
Can Webplan Reconcile Planning and Execution? Part Three: Market Impact Continued
Webplan believes its offering should benefit many departments within a manufacturing organization. When it comes to operations and manufacturing, the benefit is

f part 1  Part Three of a four-part note. Part One detailed the events. Part Two began a discussion of the market impact. Part Four will cover challenges and make user recommendations. RapidResponse Resolution Engine The next component, RapidResponse Resolution Engine (formerly Scenario Modeler ) gives manufacturers proactive management capabilities that empower everyone relevant throughout the enterprise within various departments, and across the extended supply chain—both locally and internationally—to drive Read More
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

f part 1  the network but rather form a new part of the skill set the end-user organization must adopt. As the responsibility for services shifts from the carrier and service provider to the enterprise organization and eventually to the end user, and as the end user becomes empowered and more sophisticated, so too, must the monitoring and management tools provided by the network. If there is one thing that VoIP has taught us, and a mistake that cannot be repeated, is that although it is possible to render voice Read More
IFS Continues Its Reinvention Through Pruning Part Two: Background, Challenges, and Response
IFS could be an object case of how a great product (in terms of functionality scope and technological foundation) and knowledgeable employees are only part of

f part 1  and moderate vertical market focus, becoming thereby part of its identity and a key ingredient in being able to deliver even deeper vertical industry functionality going forward. Recognizing also its scalability limitation, in addition to the rigidity of its erstwhile two-tier client/server architecture, IFS embarked also in the mid 1990s on creating an n-tier product architecture that would separate presentation, business logic, and data storage layers, and also render IFS independent from the Oracle Read More
6 Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider
Maintaining an effective supply chain is clearly an integral part of a manufacturing company’s livelihood. Using Web-enabled tools, the enterprise is able to

f part 1  Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider Other Points to Consider Other points to consider when choosing an online SRM system are: Customization Financial Commitment Speed of Implementation Ability to Integrate with Existing ERP Security This is Part Three of a three-part article. Part One presented the supplier relationship activities. Part Two presented the six immediate business improvements provided by an online SRM system. Customization Each Read More
It’s About Process (or the Ability to be Responsive) -- Part III
Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on

f part 1  deployed in only a few days at some customers including setting up processes, users, permissions, and import of legacy data. Part IV of this blog series will continue to delve into the Webcom’s ResponsAbility on-demand workflow/BPM offering . In the meantime, your comments, thoughts, suggestions or individual experiences with workflow/BPM tools are more than welcome. Read More
SOA From a Management Perspective: Part Two
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep

f part 1  From a Management Perspective: Part Two This is Part Two of a two-part note. Part One provides a basic understanding of SOA, the rollout plans for major software vendors, and the benefits of SOA. Concerns About SOA Back in the day when procedures and subroutines were all the rage, there was a performance concern: Did the use of subroutines, with all of its branching back and forth and passing of data, degrade performance as opposed to duplicating the code in stream? The same concern with message Read More
Product Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation
This part of the series on Product Life Cycle Management in Process explores the business motivations by review business strategies.

f part 1  Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation Introduction In Part One of this series, we discussed Product Life Cycle Management as a proven concept in the discrete industries and as a growing concept in process. In this part, we explore the business motivations for PLM in process enterprises by reviewing business strategies. In part three, we will look at requirements for Process PLM decisions. The business strategies reviewed are: Accelerating Time-to-Market Increasing the Read More
Case Study: SAP Business One Making The Difference For Source 1 Enterprises
For compliance with vendor requirements, Source 1 Enterprises, a supplier of health and beauty products, needed a solution to automate bill-back revenue and

f part 1  Business One Making The Difference For Source 1 Enterprises Case Study: SAP Business One Making the Difference for Source 1 Enterprises If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Source 1 Enterprises implemented the SAP® Business One application to replace its existing but limited software package with a robust and integrated application capable of meeting current and future objectives. Source : Vision33 Resources Related to Read More
Global Trade Hits Home at MegaResistCap-Part III: Be Careful What You Ask For
In the first two parts of this series (part I, part II), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise

f part 1  quickly. The teams had, for the most part, been part of the ERP project. The team agreed on the approach it would be using to select the software (whether it was new software or expanded functionality in their ERP system). It would follow the methodology that worked well in the past. In parallel, the team would also develop the corporate governance policies, procedures, and training required for compliance with various global trade regulations. The team quickly researched its needs and pulled together its Read More

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