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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » extranet service


Supply Chain Management Vendor Finds Balance for Service Supply Chains
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite

extranet service  Commerce''s successful run at extranet implementations in automotive and heavy equipment channel management. Click Commerce''s Version 4.0 , dating from early 2000, featured layered architecture consisting of the Relationship Manager platform and a suite of more than eighty application modules. Version 4.0 featured extensible markup language (XML) for communication between its application modules and an enterprise''s legacy, enterprise resource planning (ERP), and other back-end systems, in order to Read More...
IPSec VPNs for Extranets: Not what you want to wake up next to
In general VPNs are ill suited to building multi-company extranets, for any situation that extends across organizational boundaries, or where there is

extranet service  develops and sells Instant Extranet products to help companies dramatically reduce the cost, complexity and time associated with securely connecting business partners to critical applications. Mr. Wood joined Flatrock following 9+ years at Cisco Systems, spent in several technical and senior product marketing management roles. Most recently he was responsible for Enterprise SLA and VPN management suites. Prior to that he spent several years leading the product management teams creating service provider Read More...
Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase

extranet service  a provider of secure extranet portal solutions, in 2004, and Allegis , a data center and hosting PRM provider, in 2003 (see Click Commerce Acquires Allegis ). In addition to Xelus'' forays in leveraging radio frequency identification (RFID) in tracking and analyzing service parts, Click Commerce hopes to hereby broaden its footprint with the service parts planning and reverse logistics expertise of Xelus. Xelus should eventually manage the entire gamut of operations, from ordering, moving and fulfillment Read More...
A Supply Chain Applications Vendor Expands Beyond Its Roots
Click Commerce has evolved beyond its roots, into a provider of much more comprehensive on-demand supply and demand chain management software, consulting

extranet service  begin. Click Commerce IRB extranet provides institutions with an Internet submission system for IRB applications that simplifies application creation, eliminates routine errors, and alerts research teams of approaching deadlines. An IACUC, for its part, is a committee charged with reviewing animal welfare issues and approving all research involving use of animal subjects per US federal guidelines. Click Commerce IACUC extranet provides institutions with an Internet submission system for IACUC Read More...
SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM''s approach in that regard. To the end of enabling Total Customer

extranet service  see an interest for intranet/extranet SaaS where a configured and integrated application is delivered as a service by a central information technology (IT) organization to other departments, suppliers, and contractors in the supply chain. An example could be Lockheed Martin (LM) delivering an enterprise asset maintenance (EAM) solution as a service to LM itself, LM subcontractors, the United States Department of Defense (DoD), and other parties involved in performing maintenance. New Technology: In Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

extranet service  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

extranet service  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or Read More...
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

extranet service  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

extranet service  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More...
Avoid the Perils of Service Parts Planning in Supply Chain Management
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional

extranet service  the Perils of Service Parts Planning in Supply Chain Management More On Service Parts Planning Inventory planning and management is generally a well-researched and documented and applied discipline. However, the vast majority of work and associated software products are directed at servicing the needs of the new parts production supply chains, moving product from the likes of Proctor & Gamble to Wal-Mart across the globe (see Linking Planning and Execution Systems for Retailers'' Nirvana—Improved Read More...
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

extranet service  as a Service Is Gaining Ground Introduction One does not have to closely watch the enterprise applications market to realize that the hosted delivery model is enjoying a new glorified, (or reinvented, if you prefer) status. Referred to as on-demand , utility computing , or software as a service (SaaS) delivery approaches, hosting has not only achieved buzzword status overnight, but the concept has been gaining ground through real deployments. Hosting was once known as application service provider Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

extranet service  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

extranet service  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

extranet service  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You''ll also get the direct experience of one PSO’s evaluation Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

extranet service  Is Software as a Service? Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access Read More...

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