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Documents related to » expert service providers ims


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

EXPERT SERVICE PROVIDERS IMS: of work completed, industry expertise of individual service delivery personnel, and various other - features - of the proposed solution. Professional services firms can alleviate some of these concerns by attempting to attach more tangible features and benefits to their offerings. In so doing, they can put the prospective client more at ease during the buying process: physically holding a brochure seems to make the service more real ; establishing a fixed price reduces the risk of runaway costs;
5/16/2005 12:00:00 AM

Magic Quadrant for B2B Gateway Providers
Magic Quadrant for B2B Gateway Providers. Download Free IT Analysis Reports Linked To B2B Gateway Providers. Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the leaders, challengers, visionaries, and niche players are in the B2B gateway market.

EXPERT SERVICE PROVIDERS IMS: synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-emptive purposes. Geographic Strategy: The vendor s strategy to direct resources, skills and offerings to meet the specific needs of geographies outside the home or native geography, either directly or through partners, channels and subsidiaries as appropriate for that geography and market. The Magic Quadrant is copyrighted May 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is
11/4/2008 10:50:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

EXPERT SERVICE PROVIDERS IMS: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

EXPERT SERVICE PROVIDERS IMS: Effective Relationships with Service Providers Effective Relationships with Service Providers Source: Encompass Solutions, Inc. Document Type: White Paper Description: The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen. Can the appropriate skills be found at an acceptable cost? is the first question. Indeed, defining your service needs, and then developing and maintaining a
9/23/2005 2:27:00 PM

Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.

EXPERT SERVICE PROVIDERS IMS: Service Restoration: It’s Everybody’s Business Service Restoration: It’s Everybody’s Business Source: Third Sky, Inc. Document Type: White Paper Description: Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the
10/15/2008 4:14:00 PM

Service Level Goal Strategy: Path to Profit
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate themselves from the competition.

EXPERT SERVICE PROVIDERS IMS: Service Level Goal Strategy: Path to Profit Service Level Goal Strategy: Path to Profit Source: RPE Document Type: White Paper Description: How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate
12/23/2005 1:37:00 PM

Plateau as a Service for Talent Management » The TEC Blog
the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Jul 30 Posted on 30-07-2010 --> Plateau as a Service for Talent Management Filed Under ( Talent Management Matters , Industry Observation ) by Gabriel Gheorghiu  ( see bio )   Being a human resources (HR) and customer relationship management (CRM) analyst is definitely a privilege. I get to follow the trends from these two different business areas, whi

EXPERT SERVICE PROVIDERS IMS: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

How One Provider s Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

EXPERT SERVICE PROVIDERS IMS: data-driven price management, price management software, price optimization, price segmentation, pricing science, enterprise resource planning, ERP, customer relationship management, CRM, business-to-business, B2B, four sales phases, price analysis, price setting, hypertext markup language, HTML, targeted reports, analytics dashboards, service-oriented architecture, SOA, data warehouses, key performance indicator, KPI, online analytical processing, OLAP, scorecards, operational research, OR, bui.
6/11/2007

Blackboard to Offer Anti-bullying Texting Service for K-12 Schools » The TEC Blog
the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> May 30 Posted on 30-05-2013 --> Blackboard to Offer Anti-bullying Texting Service for K-12 Schools Filed Under ( Industry Observation ) by Raluca Druta  ( see bio )   Blackboard has announced the  launch of TipTxt , a two-way free-of-charge texting service that allows students to confidentially notify school officials of activity related to bullying

EXPERT SERVICE PROVIDERS IMS: Anti Bullying, Blackboard, industry watch, k 12, Texting Service, TipTxt, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-05-2013

RTI s CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

EXPERT SERVICE PROVIDERS IMS: RTI s CRM Applications Rivals The Major League Providers RTI s CRM Applications Rivals The Major League Providers Kevin Ramesan - August 15, 2003 Read Comments Event Summary Pursuing our focus on the mid-market CRM vendors, TEC has recently looked at RTI Software , provider of CustomerFirst , SalesFirst and WebFirst . The RTI CRM product line combines front office functionalities covering areas like services, marketing, development, and sales. Michael P. Mallen , Executive Vice President promotes the fact
8/15/2003

Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

EXPERT SERVICE PROVIDERS IMS: analysts and functional domain experts. Smaller mid-market companies, however, typically lack the time or resources to be good negotiators and to bargain with software giants over the complex terms of traditional licenses. There are many other factors beside the mere size and clout of the prospective customer that will persuade vendors to increase their discounts. These include an opportunity to beat a fierce competitor in a major deal or even better, to replace a competitor and execute a competitive
12/22/2005


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