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Discrete Manufacturing (ERP)
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Documents related to » experience utilisateur associative


The Oracle Accelerate Customer Experience--Jameco Electronics (USA)
Greg Harris, VP of Sales and Marketing at Jameco Electronics, provides an overview of his company''s implementation of Oracle CRM On Demand.

experience utilisateur associative  Oracle Accelerate Customer Experience--Jameco Electronics (USA) Read More...
TheMIGroup Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal
TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the

experience utilisateur associative  Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the company had made some standard reports available online, it needed to enable clients to tailor both reporting formats and the information presented to their changing needs. See how the Read More...
KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

experience utilisateur associative  the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA''s expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA''s Service Experience Management Read More...
Improving Customer Experience with In-store Mobility Technology: Converging Physical and Digital Selling into a Seamless, Cohesive Experience
A superior user experience is created when the digital and physical worlds are connected. This paper describes how a comprehensive mobile point-of-sale (POS

experience utilisateur associative  Customer Experience with In-store Mobility Technology: Converging Physical and Digital Selling into a Seamless, Cohesive Experience A superior user experience is created when the digital and physical worlds are connected. This paper describes how a comprehensive mobile point-of-sale (POS) system can serve as the glue that holds together all of the different tangible and digital channels used today by retailers—but within the walls of a physical shopping location. A well-conceived in-store Read More...
Manhattan Associates at NRF 2014—Improving the Omnichannel Experience
At the 2014 National Retail Federation (NRF) Annual Conference, Manhattan Associates showcased a comprehensive set of capabilities for executing on the promise

experience utilisateur associative  NRF 2014—Improving the Omnichannel Experience While the tried-and-true market leading warehouse management system (WMS) and other supply chain execution (SCE) products continue to be main breadwinners for Manhattan Associates , the newer capabilities of the company which focus on establishing an omnichannel commerce platform for retail order management, settlement, and fulfillment, has lately had impressive growth and traction.   Omnichannel represents a fundamental shift in the way retailers go to Read More...
IBM Puts Experience to Work with Launch of IBM ExperienceOne
At this year’s IBM Smarter Commerce Global Summit, IBM announced its integrated portfolio of offerings that bring together marketing, sales, and services

experience utilisateur associative  Puts Experience to Work with Launch of IBM ExperienceOne At this year’s IBM Smarter Commerce Global Summit in Tampa, Florida, IBM announced its integrated portfolio of offerings that bring together marketing, sales, and services practices—IBM ExperienceOne. IBM is unique in that the portfolio delivers a set of pre-defined engagement solutions that are delivered with IBM consulting services and powered by WebSphere Commerce, Customer Digital Experience, and Enterprise Marketing Management software. Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

experience utilisateur associative  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More...
Dassault Systèmes-Expanding Product Development and the 3D Experience
The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create

experience utilisateur associative  Development and the 3D Experience To put it mildly, 2011 was not a great year in almost any respect, except for maybe the modest stock market surge and the Boston Bruins Stanley Cup win. More positive economic news is slow coming, but people are still underemployed, even if they are “privileged” to have a job—a few new burger-flipping or shelf-filling jobs here and there are not much to rave about, no matter how honest the work. December 2011 saw a major economic event in Massachusetts (MA) when Read More...
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

experience utilisateur associative  Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You''ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out Read More...
The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns.

experience utilisateur associative  Time-to-market, and the Customer Experience Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM). Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

experience utilisateur associative  Achieve a Great--and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More...
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

experience utilisateur associative  While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out. Read More...
Martial Arts Retailer Revolutionizes Enterprise Technology to Improve Operations and Customer Experience


experience utilisateur associative  Improve Operations and Customer Experience Read More...
The Business Case for RDP Acceleration: Resolving the User-experience Barrier to Terminal Services & VDI Deployments
For many IT organizations, 2012 is about getting back on track to fulfilling pre-recession goals. Providing a remote desktop protocol (RDP) end-user experience

experience utilisateur associative  desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read more. Read More...
Outsourcing--Applications Software RFI/RFP Template
Employees,Application Software Related Experience,Processes and Tools,Certifications and Accreditations,Industry Skills and Experience,Domain Skills

experience utilisateur associative  Employees Application Software Related Experience Processes and Tools Certifications and Accreditations Industry Skills and Experience Domain Skills and Experience Application Software Package Skills and Experience Technology Skills and Experience Professional Services and Implementation Consulting Services Client Experience Internal Infrastructure and Enabling Technology Business Flexibility This functional and technical requirement set template covers industry-standard functional criteria of Read More...

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