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Discrete Manufacturing (ERP)
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Documents related to » experience utilisateur associative


Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite
The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include

experience utilisateur associative  Functionality to Its Customer Experience Management Suite The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM) . Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for users to acquire fast results and distribute these Read More...
Pentaho Acquires Webdetails to Reinforce Its User Experience Technology
Webdetails, a long time partner of Pentaho, is a Portugal-based consulting firm dedicated to providing expert consultancy and development of visual interfaces

experience utilisateur associative  to Reinforce Its User Experience Technology Webdetails, a long time partner of Pentaho, is a Portugal-based consulting firm dedicated to providing expert consultancy and development of visual interfaces using Pentaho’s native business intelligence (BI) environments. Pentaho has completed the acquisition of Webdetails, with the aim of improving Pentaho’s user and visual experience capabilities and reinforcing its development community for the benefit of new and existing customers. Led by Pedro Alves, Read More...
JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience


experience utilisateur associative  and Enhance the Customer Experience Read More...
Martial Arts Retailer Revolutionizes Enterprise Technology to Improve Operations and Customer Experience


experience utilisateur associative  Improve Operations and Customer Experience Read More...
Success and Value from BI: The QlikView Customer Experience
A well designed business intelligence (BI) solution provides users with a self-service environment that matches their decision-making processes. At the same

experience utilisateur associative  BI: The QlikView Customer Experience A well designed business intelligence (BI) solution provides users with a self-service environment that matches their decision-making processes. At the same time, it frees IT groups from ongoing development duties, enabling them to focus on systems management and maintenance issues, as well as data integration and data quality issues. This IDC report assesses how QlikTech’s BI solution addresses these requirements. Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

experience utilisateur associative  of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and taken private under Accel-KKR in late 2009, the vendor has since regrouped and come out with its renewed value proposition. Part 1 Read More...
BPMonline Spotlight Report
Positive customer experience is becoming a paramount business driver. Companies thus need to reorient their business processes toward delivering the best

experience utilisateur associative  Spotlight Report Positive customer experience is becoming a paramount business driver. Companies thus need to reorient their business processes toward delivering the best customer experience possible. A process-based CRM solution can help organizations place customer satisfaction in a central position when defining business processes, values, and goals. See how BPMonline’s rare product can help you synergize BPM and CRM and innovate your customer experience strategy. Read More...
Sage ERP X3 Version 7—ERP Usability A Game Changer?
Sage announces Version 7 of its Sage ERP X3 solution, with a major focus on user experience. Get all the details in P.J.''s write-up.

experience utilisateur associative  Version 7 UI. User experience is all contextual now, with menus popping up as users hover over a field. In other words, there are no buttons that are always shown on the screen—the system shows only what users are looking at as the mouse hovers over a field. This removes clutter, and the experience is the same as that of browsing and navigating a consumer-like web site (though Version 6 contained social collaboration capabilities as well).   Again, usability is functionality too. But if it takes you Read More...
The Oracle Accelerate Customer Experience--Olympus Security
Neil Dudley, Business Development at Olympus Security, provides an overview of his company''s implementation of Oracle CRM On Demand.

experience utilisateur associative  Oracle Accelerate Customer Experience--Olympus Security Read More...
How to Create a Unique Shopping Experience, Part 2: Anticipating the Customer
In the face of increasing global competition, a retail company can remain visible only if it provides a differentiated shopping experience for customers. The

experience utilisateur associative  provides a differentiated shopping experience for customers. The majority of retailers, however, are still struggling with inadequate technology and the difficulty of hiring and training competent in-store salespeople. Discover the strategies other retailers are using to anticipate customer needs and improve customer satisfaction. Read More...
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

experience utilisateur associative  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More...
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

experience utilisateur associative  in Customer Experience at TIBCO TUCON 2012 I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that effectively combines these trends. How these current IT trends are Read More...
Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers

experience utilisateur associative  Experience Management: The Value of Moments of Truth Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues. Read More...
The New Web Experience: More than an Extension to WCM?
That membrane between your business and the online world—your Web site—is expected to be so permeable and malleable these days that web content management (WCM)

experience utilisateur associative  your site. Now web experience management (WEM) has emerged to address the way people access and interact with your site. WEM also illuminates more of these interactions for your own business’s marketing edification. In this blog post, I’ll look into what WEM means and how it fits within the backdrop of WCM functionality. Over the last few years, people have been looking at the focus of the platforms businesses use to manage their Web presence. These platforms have typically been the venerable WCM Read More...
Experience Montreal While at the TEC Vendor Challenge
If you’re attending the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help.From now until the event date in mid

experience utilisateur associative  best place to really experience this is Old Montreal . This will be my focus in today’s blog post. Conveniently, the Delta Hotel is located right there, at the city’s historic centre. Old Montreal’s vibrant nightlife, restaurants, boutiques, history, and charm make it a unique experience not to be missed! Montreal is a pedestrian friendly city, everyone takes their BMW: B us. M etro. W alk. So I suggest you do the same and ditch the car (especially with an underground path from your hotel all the Read More...

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