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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » experience utilisateur associative


The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

experience utilisateur associative  Intelligent Customer Experience Life Cycle Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer. Read More
Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this

experience utilisateur associative  Creates the Ultimate Customer Experience Enterprise Content Management Solution Creates the Ultimate Customer Experience Hans Mercx - August 7, 2006 Introduction Customers are demanding more from organizations. The client wants to receive personalized information, on any device, at any time. Currently, clients receive incorrect, outdated, and poor-quality information, through brochures, the Internet, e-mails, and advertisements. Business processes are not automated—or not automated correctly—to Read More
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

experience utilisateur associative  Principles Shape the Customer Experience Introduction Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to streamline and transform your key business processes. The one you had to have. Now here you are. You have finished keying in data. It wasn''t easy or fun, but at least you''re done. You are ready for the good stuff. You Read More
Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers

experience utilisateur associative  Experience Management: The Value of Moments of Truth Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues. Read More
Providing the Total Customer Experience with IBM Predictive Customer Intelligence


experience utilisateur associative  the Total Customer Experience with IBM Predictive Customer Intelligence Read More
Experience Montreal While at the TEC Vendor Challenge, III
This is the third in a series of posts highlighting the best of Montreal, location of the upcoming TEC Vendor Challenge – ERP for Distribution.The Plateau is

experience utilisateur associative  Montreal While at the TEC Vendor Challenge, III This is the third in a series of posts highlighting the best of Montreal, location of the upcoming TEC Vendor Challenge – ERP for Distribution . The Plateau is the hippest, edgiest, and artiest area of Montreal, and quite possibly all of Canada! Historically a working class neighborhood and predominantly French, it took on a bohemian cachet in recent decades and is now thoroughly gentrified. Victorian row houses with exterior staircases, French Read More
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

experience utilisateur associative  Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall) This article has gone through several twists: it was initially conceived as an examination of the Makana product line in early 2009. I changed tack upon Makana’s acquisition by Salary.com during the second half of that year. The latest plot turn in the Makana saga is a recent e-mail I received from a Salary.com representative, issuing a no-comment with respect to Makana, as Salary.com intends to exit Read More
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

experience utilisateur associative  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

experience utilisateur associative  Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

experience utilisateur associative  Omni-Channel Customer Experience Spotlighted at KANA Connect I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software ’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this year was about customers kicking the Read More
“E.T.O. Phone Home”: Using Discrete ERP in an ETO Environment Will Leave You with an Out-of-this-world Experience
A brief journey of what functionality ERP engineer-to-order systems must support.Just like the mythical character in the film E.T., who was far from home in

experience utilisateur associative  You with an Out-of-this-world Experience A brief journey of what functionality ERP engineer-to-order systems must support. Just like the mythical character in the film E.T., who was far from home in an unfamiliar environment, companies that have years of experience working with a discrete ERP system sometimes feel that they are out of this world in trying to adapt the system to the unique elements  in the engineer-to-order (ETO) world.  In many respects, this is related to the complexities of the Read More
Sage ERP X3 Version 7—ERP Usability A Game Changer?
Sage announces Version 7 of its Sage ERP X3 solution, with a major focus on user experience. Get all the details in P.J.''s write-up.

experience utilisateur associative  Version 7 UI. User experience is all contextual now, with menus popping up as users hover over a field. In other words, there are no buttons that are always shown on the screen—the system shows only what users are looking at as the mouse hovers over a field. This removes clutter, and the experience is the same as that of browsing and navigating a consumer-like web site (though Version 6 contained social collaboration capabilities as well).   Again, usability is functionality too. But if it takes you Read More
SMBs Must Eliminate Information Silos to Improve the Customer Experience
This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business

experience utilisateur associative  to Improve the Customer Experience This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer experience. Read More
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

experience utilisateur associative  Achieve a Great--and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

experience utilisateur associative  While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out. Read More

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