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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » experience utilisateur associative


JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience


experience utilisateur associative  and Enhance the Customer Experience Read More...
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

experience utilisateur associative  Optimizing the Online Customer Experience Quocirca is a research and analysis company with a primary focus on the European market. Quocirca produces free to market content aimed at IT decision makers and those that influence them in business of all sizes and public sector organisations. Much of the content Quocirca produces is based on its own primary research. Source: Quocirca Ltd Resources Related to Telecom Re-invention: Optimizing the Online Customer Experience : (Wikipedia) Telecom Re-invention: Read More...
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

experience utilisateur associative  While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out. Read More...
The Business Case for RDP Acceleration: Resolving the User-experience Barrier to Terminal Services & VDI Deployments
For many IT organizations, 2012 is about getting back on track to fulfilling pre-recession goals. Providing a remote desktop protocol (RDP) end-user experience

experience utilisateur associative  desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read more. Read More...
The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

experience utilisateur associative  Intelligent Customer Experience Life Cycle Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer. Read More...
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

experience utilisateur associative  Smart Center Social User Experience VAI , a provider of enterprise resource planning (ERP) software to the midmarket, announced  S2K Smart Center , a configurable Web-based user experience  that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of  S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud. Traditional ERP systems can often hinder productivity by overwhelming users Read More...
Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

experience utilisateur associative  Media and Customer Experience Feedback Enterprise feedback management (EFM) is a term used to describe a company''s goal of consolidating and managing feedback from all sources. Source : Mindshare Technologies Resources Related to Social Media and Customer Experience Feedback : Social Media (Wikipedia) Customer Experience (Wikipedia) Social Media and Customer Experience Feedback Social Media is also known as : Social Media Applications , Social Media Articles , Social Media Basics , Social Media Read More...
SAP Releases New Mobile Retail App for In-store Experience
SAP recently announced the launch of SAP Shopper Experience, a personalized and engaging retail mobile app suite that offers social media sharing, loyalty

experience utilisateur associative  Retail App for In-store Experience At the recent NRF 2014 conference, SAP announced the launch of SAP Shopper Experience , a personalized and engaging retail mobile app suite that offers social media sharing, loyalty programs, and a self-payment system for shoppers. The suite of modular consumer mobile solutions aims to transform the in-store shopping experience.   Consumers are increasingly using their mobile devices in stores to research products, compare prices, and get impromptu recommendations. Read More...
Manhattan Associates at NRF 2014—Improving the Omnichannel Experience
At the 2014 National Retail Federation (NRF) Annual Conference, Manhattan Associates showcased a comprehensive set of capabilities for executing on the promise

experience utilisateur associative  NRF 2014—Improving the Omnichannel Experience While the tried-and-true market leading warehouse management system (WMS) and other supply chain execution (SCE) products continue to be main breadwinners for Manhattan Associates , the newer capabilities of the company which focus on establishing an omnichannel commerce platform for retail order management, settlement, and fulfillment, has lately had impressive growth and traction.   Omnichannel represents a fundamental shift in the way retailers go to Read More...
Paul Greenberg''s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and myCRMcareer.com
Paul Greenberg is one of the most influential authors, analysts and thought-leaders in the CRM industry, today.Programs focus on news, trends, recommendations

experience utilisateur associative  Greenberg''s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and myCRMcareer.com Paul Greenberg is one of the most influential authors, analysts and thought-leaders in the CRM industry, today. Programs focus on news, trends, recommendations and interviews with CRM luminaries. Read More...
Dassault Systèmes-Expanding Product Development and the 3D Experience
The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create

experience utilisateur associative  Development and the 3D Experience To put it mildly, 2011 was not a great year in almost any respect, except for maybe the modest stock market surge and the Boston Bruins Stanley Cup win. More positive economic news is slow coming, but people are still underemployed, even if they are “privileged” to have a job—a few new burger-flipping or shelf-filling jobs here and there are not much to rave about, no matter how honest the work. December 2011 saw a major economic event in Massachusetts (MA) when Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

experience utilisateur associative  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
How to Create a Unique Shopping Experience, Part 2: Anticipating the Customer
In the face of increasing global competition, a retail company can remain visible only if it provides a differentiated shopping experience for customers. The

experience utilisateur associative  provides a differentiated shopping experience for customers. The majority of retailers, however, are still struggling with inadequate technology and the difficulty of hiring and training competent in-store salespeople. Discover the strategies other retailers are using to anticipate customer needs and improve customer satisfaction. Read More...
Genesys
Genesys is a provider of customer experience solutions. Genesys Utopy Customer Interaction Analytics employs a speech analytics engine and a text analytics

experience utilisateur associative  a provider of customer experience solutions. Genesys Utopy Customer Interaction Analytics employs a speech analytics engine and a text analytics engine to gain insight into the performance of customer service representatives and the customer experience. The solution provides functionality to categorize, search, and understand customer interactions. Read More...
How to Create a Unique Shopping Experience, Part 1: Understanding the Customer
To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent

experience utilisateur associative  Create a Unique Shopping Experience, Part 1: Understanding the Customer To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers’ relationships with customers. Read More...

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