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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
experience sales force software:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
experience sales force software:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
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Abstract:
ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their
business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses
one of the potential fatal flaw areas in the CPG ind (...)
Excerpt related to
experience sales force software:
ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their
business requirements, ...
Published:
2004-04-24
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Abstract:
The recent merger of Lawson Software and Intentia, two vendors of similar size, but servicing different markets, will complement
each other to become the largest enterprise applications supplier that is dedicated to the mid-market customer segment. (...)
Excerpt related to
experience sales force software:
The recent merger of Lawson Software and Intentia, two vendors of similar size, but servicing different markets, will complement
each other to bec...
Published:
2005-10-25
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
experience sales force software:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken,
structural variables, and the advantages and disadvantages of the POC from the client and value-added reseller point of view. (...)
Excerpt related to
experience sales force software:
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken,
structural variabl...
Published:
2004-07-12
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Abstract:
An application product can never provide competitive advantage by itself, it is a function of how and how much is implemented.
A good implementation of a commodity software product can give you a short-term advantage until the competition catches up. (...)
Excerpt related to
experience sales force software:
An application product can never provide competitive advantage by itself, it is a function of how and how much is implemented.
A good implementa...
Published:
2003-09-11
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Abstract:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence,
for complex selections like in the case of ent (...)
Excerpt related to
experience sales force software:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate...
Published:
2003-10-27
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
experience sales force software:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
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Abstract:
Small and medium enterprises (SME) looking for software must understand their needs and articulate their expectations to
get what they want and need from software. (...)
Excerpt related to
experience sales force software:
Small and medium enterprises (SME) looking for software must understand their needs and articulate their expectations to get
what they want and ne...
Published:
2005-10-17
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Abstract:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including
clear goals and time constraints (showing respect for team (...)
Excerpt related to
experience sales force software:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather ot...
Published:
2005-07-01
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
experience sales force software:
... by the Meta Group's software evaluation company ... organization,
separate departments handle sales, customer support ... the user's expectation, the
experience is ruined ...
Published:
2002-01-18
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
experience sales force software:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected,
the majority of the implementations fail to meet functional, return on investment (ROI) and total cost of ownership (TCO)
expectations. Many companies have consequently been s (...)
Excerpt related to
experience sales force software:
Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected,
the majority of ...
Published:
2003-05-23
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Abstract:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it can be easily neglected in a slew of recent complementary acquisitions and subsequent attempts to intertwine
them. However, CDC and Pivotal looks like the kind o (...)
Excerpt related to
experience sales force software:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it ca...
Published:
2004-02-09
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell. (...)
Excerpt related to
experience sales force software:
Chemical company HB Fuller has leveraged the Internet to increase their ability to sell.
Published:
2001-10-01
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Abstract:
While most traditional enterprise resource planning (ERP) solutions are task-driven, by adding structure to processes that
are typically handled inconsistently or manually, Macola ES is process-driven. A truly integrated workflow and business process
management (BPM) tool allows users to achieve long cov (...)
Excerpt related to
experience sales force software:
... full-fledged comprehensive e-business software provider for ... Consequently,
Exact's experience with Macola has so far ... with a broader geographic sales
and support ...
Published:
2004-03-02
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Abstract:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top concern. Can enterprise application providers to take advantage of this new focus? (...)
Excerpt related to
experience sales force software:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top ...
Published:
2005-04-21
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Abstract:
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus
for an almost next to nothing price to provide mid-market with a solid add-on e-procurement and, eventually, SRM value proposition
too. (...)
Excerpt related to
experience sales force software:
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus
for an almost next ...
Published:
2002-12-04
-
Abstract:
How an enterprise buys software has changed forever. Buyers are skeptical, risk adverse, and tighter with their budgets.
What are those changes, why did they happen, and what does it mean for the both the buying enterprise and the selling vendor? (...)
Excerpt related to
experience sales force software:
How an enterprise buys software has changed forever. Buyers are skeptical, risk adverse, and tighter with their budgets. What
are those changes,...
Published:
2004-03-22