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User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing
start considering the customer experience too late, you often make design decisions based on faulty assumptions. Reaping the Rewards Implementing user-focused design principles takes discipline and time, but the impact is immediate. A good UI (with clear navigation and easy-to-locate functionality) enables users to quickly and accurately complete tasks. Good customer support enables customers to get answers quickly and get back to work. By combining a good UI with strong customer support, you increase
Outsourcing--Applications Software RFI/RFP Template
Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Softwar...
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Core PLM for Discrete Industries
The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including manage...
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It’s All About User Experience But, How Can We Measure User Experience?
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it
All About User Experience But, How Can We Measure User Experience? It’s All About User Experience But, How Can We Measure User Experience? D. Geller - August 14, 2000 Event Summary Clickstream analysis, pop-up questionnaires, and focus groups are all useful ways to get information about a website. None is as good as hiring a usability professional to watch a large number of customers use the site. If you want to know how your site compares with your competition on some particular measure, like the
E-learning Course Design
This article provides hints for the design of e-learning courses with regard to target audience, navigation, objectives, motivation, media, interactivity
out of an e-learning experience is a clear statement of learning objectives. You should consider attitude objectives as well as knowledge and skill objectives. You should state these objectives in measurable terms with expected outcomes and explain the criteria against which the outcomes will be measured. It is important to share these objectives with the learners so they know what is expected of them. Pre-assessment Before beginning the course, you may want to provide the learner with a pre-test or
Creating and maintaining a successful digital experience that drives business results requires the right research insight, design, technology, and ongoing
survey of 209 digital experience professionals in the US to evaluate current practices around Web site monitoring and digital experiences. Read about the adoption, benefits, and challenges of current data-driven design processes.
NetSuite Unveils New User Experience
NetSuite just unveiled a new NetSuite user interface at SuiteWorld 2014 and TEC's P.J. Jakovljevic is onsite to capture all the details. Read P.J.'s write-up.
and visually engaging work experience during his keynote address at the company’s SuiteWorld 2014 conference yesterday. Founder and chief technology officer (CTO) Evan Goldberg discussed and demonstrated the new capabilities more deeply in his SuiteWorld 2014 keynote presentation today. NetSuite plans to roll out the new UI with NetSuite's 2014.2 release, scheduled for Q3 2014. As the pioneer in cloud enterprise resource planning (ERP), NetSuite has been at the forefront of UI design trends. Its
The TCO of BI: The QlikView Customer Experience
Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that
BI: The QlikView Customer Experience Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution.
Realize the Benefits of Design, Operate, Maintain Thinking Today
The key to plant efficiency and profitability is open communication between those who design industrial facilities and those who operate and maintain them
the Benefits of Design, Operate, Maintain Thinking Today The key to plant efficiency and profitability is open communication between those who design industrial facilities and those who operate and maintain them. Communication between these entities has long been lacking, however. Companies that use design, operate, and maintain (DOM) concepts can facilitate and standardize their proactive approaches to this open communication—whether collaboration takes place internally, or with outside
Llamasoft Keeps Supply Chain Design Relevant
It used to be (and it might still be the case in many companies) that supply network design and optimization would be run yearly (or maybe every six months) by
Keeps Supply Chain Design Relevant It used to be (and it might still be the case in many companies) that supply network design and optimization would be run yearly (or maybe every six months) by a few statistics geeks. But the volume and speed of data and information nowadays means that being more alert and adaptable when it comes to one’s supply network and nodes can often differentiate the winners from losers. Smart companies are making supply chain design a core business function, and use
Green Server Design: Beyond Operational Energy to Sustainability
“Green” server and datacenter design requires a focus on environmental sustainability. Prior studies have focused on operational energy consumption as a proxy
Server Design: Beyond Operational Energy to Sustainability “Green” server and datacenter design requires a focus on environmental sustainability. Prior studies have focused on operational energy consumption as a proxy for sustainability, but this metric only captures part of the environmental impact. Understanding the total impact requires examining the entire lifecycle of the system, beyond operational energy, to also include material use and manufacturing. See how one methodology can do that.
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today
to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent
While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.
Cre8tive Technology and Design
Cre8tive Technology and Design is a dedicated enterprise resource planning (ERP) software solutions partner for Epicor. Being customer-centric, it provides
Technology and Design Cre8tive Technology and Design is a dedicated enterprise resource planning (ERP) software solutions partner for Epicor. Being customer-centric, it provides companies with solutions that will best fit their needs, with a rapid return on investment and a low total cost of ownership. By understanding its clients' business model and requirements, Cre8tive Technology provides efficient solutions and peerless customer service, using proven processes and procedures.
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly
Achieve a Great--and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.
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