Home
 > search for

Featured Documents related to » experience crm white papers



ad
Get Free CRM Software Comparisons

Find the best CRM software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needs—quickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » experience crm white papers


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

EXPERIENCE CRM WHITE PAPERS: The Analytics Experience The Analytics Experience Source: IBM Document Type: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Intelligence and Data Management Related Industries:   Industry Independent Related Keywords:   IBM analytics,   mobile analytics,   predictive analytics Source: IBM Learn more about IBM Readers who downloaded this
6/3/2013 4:57:00 PM

User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.

EXPERIENCE CRM WHITE PAPERS: Principles Shape the Customer Experience User-Focused Design Principles Shape the Customer Experience Michael Ryan - January 18, 2002 Read Comments Introduction Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to streamline and transform your key business processes. The one you had to have. Now here you are. You have finished
1/18/2002

The Dynamic Retailer: The Complete Shopping Experience
.

EXPERIENCE CRM WHITE PAPERS: Retailer: The Complete Shopping Experience The Dynamic Retailer: The Complete Shopping Experience Source: Contecno Document Type: Brochure Description: . The Dynamic Retailer: The Complete Shopping Experience style= border-width:0px; />   comments powered by Disqus Source: Contecno Learn more about Contecno
7/5/2012 5:05:00 PM

How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

EXPERIENCE CRM WHITE PAPERS: Achieve a Great--and Profitable--Customer Experience How to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion
8/23/2011 11:02:00 AM

CRM Your Salespeople Will Love
Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...

EXPERIENCE CRM WHITE PAPERS: CRM Your Salespeople Will Love CRM Your Salespeople Will Love You know the promise: giant revenue increases; huge cost savings; and sales win rates through the roof. But you also know the reality: frustrated salespeople working around the system instead of with it. If you feel the promise of customer relationship management (CRM) has never been realized, you re not alone. But times have changed. Gone are the days of cumbersome, user-unfriendly interfaces that made salespeople feel like data entry clerks.
12/30/2009

What is IFS Up To in the CRM Arena?!
On April 12, Industrial & Financial Systems, IFS AB announced the signing of a definitive agreement for Pivotal Corporation to acquire its division Exactium Ltd. The agreement also launches a global alliance between IFS and Pivotal that will result in Pivotal's sell-side eBusiness solutions being integrated with IFS enterprise applications, which will be marketed by IFS globally.

EXPERIENCE CRM WHITE PAPERS: transfer costs. Nevertheless, past experiences have shown that true integration takes time and is very seldom painless. User Recommendations We generally recommend including IFS in a long list of an enterprise application selection to mid-market and low end tier 1 companies (with $50M-$1B in revenue) within the following industries: Energy, Engineer-to-Order and Project delivery, Forest Segments, Automotive, Service Management, and Transportation. IFS should be included on a short list in any selection
5/16/2000

(Forgotten) CRM and ERP Kingdoms in the Making?
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

EXPERIENCE CRM WHITE PAPERS: to Deliver Intelligent Customer Experience . These and other KNOVA 7 features give users greater access to relevant information and can subsequently help to better meet customer needs. Because word combinations are being used, agents can not only access complete answers, but can also find partial ones that need modification to answer customer queries. In the case where no answer resides in the knowledge base, agents have the ability to draft a new item that addresses that specific question. Information-sh
2/5/2010 10:41:00 AM

Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and acted upon or do the large players simply offer a smaller mockup of their existing enterprise solutions. This article, which evaluates the PeopleSoft mid-market CRM solution, is the first of a series of research articles that focus on the mid-market applications provided by large CRM vendors.

EXPERIENCE CRM WHITE PAPERS: Welcome to the CRM Mid-Market Abyss-PeopleSoft Welcome to the CRM Mid-Market Abyss-PeopleSoft Kevin Ramesan - June 26, 2003 Read Comments Event Summary TEC reviewed the PeopleSoft Preconfigured Mid-Market Solutions because it has taken an important share in PeopleSoft s overall customer base. With over 1,100 customers from the small and medium enterprise (SME) market, The Pleasanton, California, PeopleSoft (NASDAQ: PSFT), not only establishes its market dominance along with Siebel (NASDAQ: SEBL) and SAP
6/26/2003

Microsoft Dynamics CRM for the Enterprise
...

EXPERIENCE CRM WHITE PAPERS: Microsoft Dynamics CRM for the Enterprise Microsoft Dynamics CRM for the Enterprise Source: IMMIX Solutions (Pty) Ltd Document Type: Brochure Description: ... Microsoft Dynamics CRM for the Enterprise style= border-width:0px; />   comments powered by Disqus Source: IMMIX Solutions (Pty) Ltd Learn more about IMMIX Solutions (Pty) Ltd Readers who downloaded this brochure also read these popular documents! Best Practices for ERP Implementation 2011 Business Intelligence Buyer s Guide: BI for Everyone How
5/21/2010 3:54:00 PM

PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

EXPERIENCE CRM WHITE PAPERS: PowerTrieve, A LEAP For CRM? PowerTrieve, A LEAP For CRM? Kevin Ramesan - May 17, 2003 Read Comments Event Summary Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Some software solution vendors have developed a noteworthy approach to alleviate those complexities using natural language recognition or LEAP
5/17/2003

The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

EXPERIENCE CRM WHITE PAPERS: The Lexicon of CRM - Part 1: From A to I The Lexicon of CRM - Part 1: From A to I Randy Garland - October 12, 2001 Read Comments The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate
10/12/2001


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others