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Software Functionality Revealed in Detail
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 experience crm analytics


Salesforce.com Acquires CRM Analytics Capabilities
Salesforce.com has somewhat quietly acquired RelateIQ, provider of an analytics-based cloud CRM software platform. The young startup has promoted itself as a

experience crm analytics  the core salesforce.com user experience, and will it prove costly for salesforce.com to merge the two products? It is possible that salesforce.com will make it a Salesforce1 Platform -type mobile add-on solution, with no expectations of merging. It may also make a new foray into the freemium market, targeting the individual entrepreneur, sales rep, etc., as a seeding strategy for core apps/platforms.   Salesforce.com is spending significant cash (which it has some of) to buy a company with less than $5

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » experience crm analytics

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

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The New Business Analytics (Analytics for Every Need, to Answer Every Question)


One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why

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Business Analytics for Midsize Businesses: Challenges and Benefits


Business intelligence derived from analytics has given large companies an edge for years. And now, midsize businesses are increasingly eager to reap similar benefits. A recent survey of information technology (IT) managers in midsize companies, conducted by Slashdot, identified the key challenges and incentives midsize businesses face around business analytics and intelligence. Read the results of the survey.

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Transform Your Business with Data and Analytics


Harnessing all data and analytics to extract valuable insight sharpens your organization’s competitive edge. This paper presents a five-step approach to identifying, assessing, and deploying big data and analytics that repositions it as a central engine for your business. In the age of big data, this proactive strategy, combined with proper support, guidance and follow-through, can set your business apart in an increasingly crowded marketplace.

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11Ants Analytics


11Ants Analytics builds predictive analytics software for used in business, science, and government. 11Ants Analytics data lab and software development team is located in Hamilton, New Zealand. It sells its software and consulting services globally.

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Rosslyn Analytics


Rosslyn Analytics is a software-as-a-service (SaaS) business intelligence (BI) vendor that  brings dynamic data analysis and real-time decision making to business organizations and government entities around the world. It develops and markets the award-winning RAPid data management and analytics platform. Rosslyn Analytics builds intelligent businesses by enabling its clients to prepare, manage, and serve analytics-ready data to their business users.  

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