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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 expand the customer base


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

expand the customer base  self-service. Enterprises now can expand the supported range of customer inquiries to include unstructured, informational requests over the phone. In the past, only web sites with well-managed knowledge bases could handle these types of queries. New advances that merge speech recognition and knowledge base technology provide the ability to process these requests over the phone. This Report explores the maturity of VSS from its technology history to the architectures and deployment models available today,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

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Broadbase Continues to Expand


Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response to the increasing demand for single vendor solutions for operational and analytical CRM applications. This news comes less than four months after E.piphany bought Octane Software to respond to the same market demand.

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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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MAPICS: Will Customer Satisfaction be Enough?


MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

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AMD Earnings Beat the Street! Intel Earnings Beat the Street?


Both Intel and AMD announced earnings that handily beat Wall Street estimates – on the surface. Do the numbers symbolize a new trend in the CPU market?

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The Linux Box


The Linux Box is a project management and consulting practice, specializing in open source technology and the Linux platform. The company helps its customers assess, select, customize, and deploy best-of-breed open source solutions. The Linux Box concentrates on knowledge transfer and training, applications development and porting, and network support services. The Linux Box was formed in 1999 and is headquartered in Michigan, USA.

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The Skillsoft Impact Analysis: The Fast Track to Gaining Powerful Insights into the Strengths and Opportunities of Your Elearning Investment


In this age of big data, decision makers on all levels are clamoring for business-driven data regarding the effectiveness of human capital investments. Hard quantifiable evidence, like business impact or ROI, can be complex and seem out of reach in the face of rapid change and constrained L&D resources. This paper introduces a simplified process and toolkit, and shares some of the key findings uncovered since its inception.

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Solving the Brain Drain of the Nuclear Industry


Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry.

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The Future of the SAP Economy—A Book Review of SAP Nation


P.J. Jakovljevic reviews a fascinating new book about software vendor SAP. And what a story it is! Written by Vinnie Mirchandani, it chronicles the current and future prospects of a $200 billion giant that has a glorious and profitable past—but may be looking at a future fraught with serious challenges at every turn.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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