MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.
expand the customer base
(Front-Office, Supply Chain, E-Commerce). Expand further into the SME market, particularly into the lower-end that is still out of reach of the bigger ERP vendors by further leveraging its very strong affiliate channel network. Delivery of more new, focused and pre-configured vertical solutions, and offering application of outsourcing would make MAPICS additionally attractive to resource constrained smaller enterprises. Expedite the completion of Windows NT and Java related development work before the