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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 execution crm strategies


Strategies for Profitable Growth: Chemical Industry
You may have survived the slowdown of the last few years, but you must still find new growth opportunities to stay competitive. However, you can only cut so

execution crm strategies  in response. New-generation manufacturing execution systems are combining with enterprise management solutions to deliver greater overall business visibility. THE FUTURE LOOKS BRIGHT . . . Emerging technologies will have a particular impact on the following chemical-industry business processes: DATA AND BUSINESS-PROCESS INTEGRATION Businesses are using SAP NetWeaver to connect their internal systems with those of their customers and suppliers. Business processes are becoming integrated, facilitated by

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Alignment-focused Organization: Bridging the Gap between Strategy and Execution


Aligning your business plans with your method of execution requires more than a peek at financial metrics. Initiatives, tasks, people, and metrics must be aligned with corporate goals. Find out how strategy management software, alone or as part of a performance management solution, can provide clear visual links between individual initiatives and broader goals, and ultimately enhance your business’s overall performance.

execution crm strategies  Gap between Strategy and Execution : activity based management | aligning initiatives | application management | application performance management | balance scorecard | balanced scorecard | balanced scorecard management | balanced scorecard metrics | behavior management | behavior theory | benchmark management | benchmark performance | benchmarking | benchmarking metrics | best practice management | best practices performance management | best practices strategic alignment | business behavior | business Read More

Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

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New Vendor Acquisition Strategies in the Enterprise Applications Field


The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

execution crm strategies  of its supply chain execution [SCE] team) thirty new CRM customers in the last twelve months, and fourteen in the last four months alone (since the acquisition). Most of these customers came from the vertical segments, namely, financial services (for example, Charles Schwab, Banco De Brasil, Credit Social des Fonctionnaires [CSF], Golden 1 Credit Union, and American Express Merchant Services ); insurance ( Linea Directa, Hartford, Pacificare, Well Point, and Dahlberg Assurance Brokers ); Read More

Strategies for Profitable Growth: Aerospace and Defense Manufacturing


The aerospace and defense (A&D) manufacturing industry is always changing. That’s why A&D manufacturers are constantly seeking better ways to manage complexity, cut costs, and boost productivity. In pursuit of these objectives, A&D manufacturers are looking beyond standard practices to new business strategies that promise solid business results. But which strategies and practices are right for your company?

execution crm strategies  with plan- ning and execution activities. Where necessary, SAP NetWeaver can be used to integrate with legacy project tools. SAP NetWeaver also provides a flexible portal environment that provides user-friendly, role-based access to all functions connected to the program. In addition, SAP capabilities for RFID and auto-ID improve inventory tracking to meet the U.S. Department of Defense (DoD) requirements. THESE STRATEGIES CAN HELP MINIMIZE RISK AND MAXIMIZE EFFICIENCY FOR THE PROJECT-ORIENTED A&D Read More

Social CRM: Key Strategies and Must-have Features


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execution crm strategies  CRM: Key Strategies and Must-have Features Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM. Read More

YOur CRM Solution in Our 2011 CRM Buyer's Guide


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execution crm strategies  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More

10 Strategies for Getting the Right ERP and Accounting Solution


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Open Source Strategies


Open Source Strategies, Inc. is a strategic and technology consulting firm specializing in open source software, such as ERP and CRM. Open Source Strategies is one of the core developers of Open For Business and the is principal sponsor of opentaps Open Source ERP and CRM. The company is headquartered in California, USA.

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8 Essential CRM Best Practices-an Executive Guide


In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

execution crm strategies  Essential CRM Best Practices-an Executive Guide Since CRM can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're Read More

B2B E-Business Strategies for a Changing World


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NetSuite CRM+


NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.  

execution crm strategies  CRM+ NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

execution crm strategies  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II) Part I of this blog topic has revisited Agresso 's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships.  Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA , but the analysis of this potential Read More

Oracle CRM


Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, "sticky notes" features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint.  

execution crm strategies  CRM Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, sticky notes features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint. Read More

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execution crm strategies  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More