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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

execution crm applications  careful planning and managed execution. There are a number of common mistakes that organization’s make. Failing to execute the process in an objective and structured fashion can be an expensive financial and reputational mistake. We hope that the preceding tips prove helpful in your CRM selection process. Appendix I: Requirements Extract – Marketing Management The example below is intended to share a structure and content sample for the requirements matrix development. MARKETING MANAGEMENT Campaign Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » execution crm applications


Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations
Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the

execution crm applications  in control of its execution in this challenging economy. Supply Chain Vendors Supply chain vendors, like their ERP counterparts, also need to articulate the value of their solutions. Most vendors have been grappling with figuring out how to include a return on investment (ROI) calculation as a part and parcel (and a catalyst) of the sales cycle. Some of the major supply chain vendors (like i2 and Manugistics ) are facing resistance and protracted sales cycles for two key reasons. First, both vendors have Read More
Oracle Integrates Front and Back Office with Applications 11i
On September 27, Oracle took a major step towards providing a fully integrated front and back office applications suite by launching Oracle Applications 11i at

execution crm applications  product technology vision and execution. However, Oracle had suffered initial setbacks as it moved its entire enterprise product line to the Internet and was losing customers that were not ready to buy into the vision. However, we believe that Oracle's far-sighted strategy will pay off in the future through increased sale of its enterprise applications beyond its core ERP product. User Recommendations Since the release of the new product suite will not take place until 2Q 2000, customers in the middle of Read More
Oracle Co. - Internet Paradigm Boosts Applications Growth
Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise software across its entire

execution crm applications  lack of focus on execution in ERP applications. Regarded as late entrant in ERP arena, still trailing main competitors in HR functionality (SAP, PeopleSoft) and in manufacturing functionality (SAP, Baan, J.D. Edwards); projected release of new enhanced supply chain suite for the end of 1999 could be significantly late to market (70% probability). Fig. 3 Vendor Predictions Steady annual Oracle applications growth (20%-30%) in 1999, higher than those of main competitors, however, toppling SAP's ERP market Read More
The Enterprise Applications 'Arms Race' To Be Number Three
Although their consolidation appetite is not diminishing by any means, some major acquisition protagonists like SSA Global and Infor seem to be showing signs of

execution crm applications  on the supply chain execution (SCE) side, it has acquired add-on best-of-breed point supply chain management (SCM) solutions such as CAPS Logistics (from former Baan ), Arzoon , and EXE Technologies (and very recently, Epiphany for CRM and Boniva for HCM capabilities, which will be discussed later). SSA Global has been selling these ERP extensions (which in the SCM and SCE applications case are for all ERP products from the separate strategic SCM unit) primarily, but not necessarily to its existing ERP Read More
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

execution crm applications  101 Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101 . What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), Read More
Web-enabling Legacy Applications
E-business is revolutionizing today’s business processes and transactions. In such a scenario of flux, maintaining legacy applications on staid, costly, and

execution crm applications   Read More
Oracle Applications - An Internet-Reinvented Feisty Challenger
It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the most reformed applications vendor

execution crm applications  an enhanced supply chain execution suite and B2B sell side product, by maintaining the R&D budget for next year to be at least 12% of sales revenue. Further, Oracle will also have to be careful in how it continues its direct sales force reduction, since there is a limit to the potential of selling expensive, mission critical software products without a personal touch. Therefore, Oracle will have to maintain sales force efficiency particularly in terms of the quality of pre-sales client scripted scenario Read More
Agiline CRM
Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer

execution crm applications  CRM Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other Read More
Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in

execution crm applications  CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution. Read More
IFS Applications 8 Is Now TEC Certified in Multiple Areas
Technology Evaluation Centers (TEC) is pleased to announce that IFS Applications version 8 is now TEC Certified. IFS Applications is one of the few software

execution crm applications   Read More
Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of

execution crm applications  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

execution crm applications  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

execution crm applications  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More
IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation

execution crm applications  IFS Applications,IFS Applications v.8.0,IFS Applications ERP for the mining industry,IFS Applications ERP software for mining,ERP software for the mining industry,ERP solution for the mining industry,IFS ERP software for the mining industry,IFS ERP solution for the mining industry,IFS Read More

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