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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » event resolution step mis


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution step mis  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

event resolution step mis  of PLM Part One: Event Summary Event Summary The Product Development Managers Association (PDMA) is a professional organization dedicated to furthering the practice of product development. In October of 2003, PDMA held their annual conference with the theme The Business of Product Development People, Process & Technology Across the Life Cycle . The conference was an excellent event for professionals with a common interest in better managing commercial products to share ideas and learn from each other. Th Read More
TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event

event resolution step mis  Gartner''s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC''s stated objective of assisting SMBs in complex evaluations of enterprise software. TEC''s valu Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

event resolution step mis  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
Pervasive BI: the Next Step to Superior Decision-Making
Find out in improving organizational decision-making through pervasive business intelligence.

event resolution step mis  pervasive step superior decision making,pervasive,step,superior,decision,making,step superior decision making,pervasive superior decision making,pervasive step decision making,pervasive step superior making,pervasive step superior decision. Read More
Step Up to Lean Manufacturing-Make Value Flow Through Your Bottleneck
Manufacturers everywhere are turning to “lean manufacturing” to help them combat competition from low-cost countries and meet the increasing demands from

event resolution step mis   Read More
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

event resolution step mis  Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations. Read More
JBoss Enterprise BRMS Compared to IBM Operational Decision Manager and IBM Business Process Manager Standard
The combination of business rules management systems (BRMS), complex event processing (CEP), and business process management (BPM) allows companies to create

event resolution step mis  management systems (BRMS), complex event processing (CEP), and business process management (BPM) allows companies to create business solutions with less variability, improved accuracy, and greater environmental awareness. This competitive brief presents a mix of similarities and differences between JBoss Enterprise BRMS and the combined IBM Operational Decision Manager and IBM Business Process Manager Standard software. Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

event resolution step mis  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More
A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate
Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s

event resolution step mis   Read More
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

event resolution step mis  Offshoring,educational institution,IT transformation,IT strategy,IT outsourcing Read More
Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


event resolution step mis  Analyst Event Part Two: Dynamics Offerings for ERP and CRM I recently attended the Microsoft Dynamics Fall Analyst Event (FAE) 2012 in Washington state, which started with a tour of a local Microsoft Store (see Part 1 of this blog series,  Microsoft Analyst Event Part One: What’s New for Fall 2012 ). At the company’s Redmond, WA Microsoft headquarters, Kirill Tatarinov, President of the  Microsoft Business Solutions Division (MBS) , gave us the 2012 year-end review. One major point that Read More
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

event resolution step mis  cloud migration,cloud enablement services,migration process,cloud archives,Globanet Read More
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

event resolution step mis  additional information in the event the prospect poses unexpected questions during the call Ability to attach links or files to individual call script questions or comments Call Result field to categorize each call''s performance Call duration field to capture elapsed time consumed for call Narrative notes field to capture qualitative analysis for each call Call script results are captured and integrated with each account''s activity and history Figure 1 - A requirements example from the Marketing Read More
One Step Closer to the Global ASP
On June 21, 2000, J.D. Edwards & Company, announced the Company’s JDe.sourcing application hosting program has expanded its scope through partnerships with

event resolution step mis  - July 17, 2000 Event Summary On June 21, 2000, J.D. Edwards & Company (NASDAQ: JDEC), announced the Company''s JDe.sourcing application hosting program has expanded its scope through partnerships with leading ASP providers in Asia, Europe, Africa, Latin America and North America. J.D. Edwards'' JDe.sourcing is an application hosting initiative that delivers e-business solutions directly to customers across the Internet. In recent months, JDe.sourcing has expanded to include 18 ASP partners and nearly 3,000 Read More

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