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Documents related to » event resolution step mis


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

EVENT RESOLUTION STEP MIS: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

EVENT RESOLUTION STEP MIS: Integrating Customer Relationship Management and Service Resolution Management Integrating Customer Relationship Management and Service Resolution Management P.J. Jakovljevic - December 7, 2007 Read Comments A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application s ability to develop a complete customer profile that supports multiple business units
12/7/2007

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

EVENT RESOLUTION STEP MIS: Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Source: Aptean Document Type: White Paper Description: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution
9/12/2007 9:05:00 AM

Event: TEC s P.J. Jakovljevic at SuiteWorld 2013 » The TEC Blog
to market. SuiteWorld 2013—an event for NetSuite users and partners—takes place May 13–16 in San Jose, California. Share This   Read More     --> Trackback Address     Tags: Brad Kugler. ERP trends , Cloud , cloud erp , Dennis Howlett , NeSuite users , NetSuite partners , Phil Wainewright , SuiteWorld , Vinnie Mirchandani * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 10 + 1 ?     Notify me of followup comments via e-mail

EVENT RESOLUTION STEP MIS: Brad Kugler. ERP trends, Cloud, cloud erp, Dennis Howlett, NeSuite users, NetSuite partners, Phil Wainewright, SuiteWorld, Vinnie Mirchandani, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-04-2013

Not All Acquisitions Happen: JDA and QRSPart One: Event and Market Impact
Recent QRS' announcement that it has terminated its agreement to merge with JDA Software, while, in a separate announcement, it stated that it will be acquired by Inovis for a $16 million (USD) higher price, might have more ramifications for JDA than merely an

EVENT RESOLUTION STEP MIS: and QRS Part One: Event and Market Impact Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact P.J. Jakovljevic - November 3, 2004 Read Comments Event Summary In mid-July, JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain with over 4,500 customers, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community building solutions, with nearly 10,000
11/3/2004

3 Steps to Increasing Profit with a WMS
In 3 steps to increasing profit with a wms, you'll discover a three-step plan to turn your supply chain into a powerful engine for profiteven durin...

EVENT RESOLUTION STEP MIS: steps increasing profit wms, steps, increasing, profit, wms, increasing profit wms, steps profit wms, steps increasing wms, steps increasing profit..
1/19/2010

eGPS


EVENT RESOLUTION STEP MIS: The Adexa Enterprise Global Planning System (eGPS) is a suite of eleven integrated solutions. It delivers an enterprise business planning solution encompassing supply chain planning, event and enterprise performance management, and intelligent collaboration.

One Step Closer to the Global ASP
On June 21, 2000, J.D. Edwards & Company, announced the Company’s JDe.sourcing application hosting program has expanded its scope through partnerships with leading ASP providers in Asia, Europe, Africa, Latin America and North America.

EVENT RESOLUTION STEP MIS: - July 17, 2000 Event Summary On June 21, 2000, J.D. Edwards & Company (NASDAQ: JDEC), announced the Company s JDe.sourcing application hosting program has expanded its scope through partnerships with leading ASP providers in Asia, Europe, Africa, Latin America and North America. J.D. Edwards JDe.sourcing is an application hosting initiative that delivers e-business solutions directly to customers across the Internet. In recent months, JDe.sourcing has expanded to include 18 ASP partners and nearly
7/17/2000

Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

EVENT RESOLUTION STEP MIS: - the Information Management Event of the Year -- March 21-24 in Washington, DC Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC Looking for ways to improve your company s business processes, collaboration, knowledge sharing, and decision making? Learn how at the info360 Conference and Expo , March 21-24 in Washington, DC. Register now and pay nothing. Learn about the latest solutions from scores of software and hardware vendors and service providers. And attend
2/17/2011 1:59:00 PM

Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more.

EVENT RESOLUTION STEP MIS: the Real World: How Event-driven Software Makes Content Relevant and Actionable Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable Source: Omnivex Corporation Document Type: White Paper Description: Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing
7/12/2012 1:32:00 PM

Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply?Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing appetite for goods and services ranging from consulting to purchasing military devices and components, building, many businesses that have previously competed only in the commercial sector are tempted to feed the Feds. However, the Feds' peculiar and idiosyncratic regulatory requirements provide high barriers to entry, and novice companies that are not already offering the functionality for the sector will likely not be able to tap the recent surge in Defense and other federal markets.

EVENT RESOLUTION STEP MIS: Vendors Comply? Part One: Event Summary and Market Impact Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact P.J. Jakovljevic - September 21, 2004 Read Comments Event Summary It appears that the federal market s hunger for enterprise resource planning (ERP) systems will not subside any time soon. Namely, driven by system consolidation at the Department of Homeland Security and Administration management mandates, the federal market
9/21/2004


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