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ERP for Municipalities
In this model, we assume the municipality controls water, sewers and roads. We assume also that it collects municipal or county taxes and manages many of its own assets such as vehicles and wate...
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Documents related to » event resolution quality


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution quality  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More...
frontpath Announces Mobile Internet Appliance
Continuing the onslaught of ''Internet appliances'', S3 subsidiary frontpath announced its first product, called ProGear. Unlike most current appliances, this

event resolution quality  - October 11, 2000 Event Summary [Source: frontpath press release] September 27th, 2000 -- Fontpath, Inc., a wholly owned subsidiary of S3 Incorporated, today announced ProGear. ProGear is frontpath''s Information Appliance targeted to the vertical market segments. ProGear couples hardware and software to deliver one of the first ever wireless, truly portable, untethered, broadband-based products capable of enabling vertical partners to fully customize content. frontpath says it will initially focus on Read More...
Meeting the Challenge: Planning for IFRS Conversion
Over 100 countries now require or permit International Financial Reporting Standards (IFRS) reporting. Companies preparing to make this challenging switch will

event resolution quality  plan ifrs rules | event planning ifrs rules | financial planning ifrs rules | growth planning ifrs rules | implementation plan ifrs rules | implementation planning ifrs rules | industry planning ifrs rules | information technology planning ifrs rules | land use planning ifrs rules | local planning ifrs rules | management planning ifrs rules | managing planning ifrs rules | marketing planning ifrs rules | master planning ifrs rules | planning analysis ifrs rules | planning application ifrs rules | Read More...
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

event resolution quality  - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Channel to see TEC''s extensive coverage of Great Plains). The expanded service promises to make it easier for Read More...
Why Would Anyone Need More Than 50 IP Addresses?
A major “issue” (a/k/a bug) has been uncovered in Windows 2000 Server. A consulting firm has found that administrators cannot add more than 51 IP addresses

event resolution quality  - April 25th, 2000 Event Summary (03/31/00, 10:23 a.m. ET) The first major bug in Windows 2000 Server has been reported. This bug deals with the ability of an administrator to add IP address to servers configured as domain controllers. The bug, as reproduced by Computer Reseller News, limits the number of IP addresses an administrator can add to approximately 50. Without a remedy, this bug can create serious problems for some enterprises, as well as ISPs. In addition to the bug causing administrative Read More...
How to Achieve Quality Assurance and Regulatory Compliance Goals with ERP


event resolution quality  and costly in the event of a recall. Someone must manually review every production order and match it to a sales order and a shipping document to determine where those products went. With an ERP system built for process manufacturing, companies can automate lot number procedures and achieve end-toend, bi-directional traceability of inventory, components, and recipe materials. When process manufacturers receive products from suppliers, they also receive specification sheets and certifications. Using a full Read More...
Microsoft Analyst Event Part One: What’s New for Fall 2012
The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where

event resolution quality  Analyst Event Part One: What’s New for Fall 2012 The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where Windows 8 and Surface were all the rage. Windows 8 is about the following three features: Performing tasks with fewer clicks -- the “tiles” (formerly called the “Metro” look-and-feel) are updated in real time, whereas on, say, the Apple iPad one must invoke one app at a time for Read More...
Case Study: Quality Bicycle Products
With rapid growth and revenues exceeding $100 million (USD), Quality Bicycle Products is under increasing pressure to meet demand. To keep driving growth, QBP

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Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

event resolution quality  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

event resolution quality  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
World Class Quality, Productivity, and Service at Perryman Company
In order to fully leverage its world-class manufacturing facilities, Perryman Company, a global leader in specialty titanium products, foresaw the need for a

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Accelerating the Financial Close: CFOs’ Insights into the Benefits of a High-quality Close
We interviewed CFOs at complex multinational companies to learn what they see as key to accelerating their consolidation and close processes, along with the

event resolution quality  financial close process,financial consolidation,financial consolidation software,xbrl and sec,financial reporting software,reporting,reporting tools,financial consolidation systems,consolidation accounting,consolidation software,financial reporting tools,financial consolidation process,financial consolidation packages,global finance systems,financial reporting tool Read More...
Geac Awakens On Its Deathbed - Part 1: Event Summary
While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the

event resolution quality  Deathbed - Part 1: Event Summary Geac Awakens On Its Deathbed Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Event Summary  On September 5, Geac Computer Corporation Limited (TSE: GAC), a struggling Canadian supplier of enterprise management software, announced that net income from continuing operations of Can$17.2 million in Q1 2002, compared to a net loss from continuing operations of Can$43.2 million during the first quarter of the previous year. The results are attributable to various init Read More...
Six Steps to Manage Data Quality with SQL Server Integration Services
Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business

event resolution quality  business data quality,customer data quality,data quality,data quality center,data quality control,data quality improvement,data quality analysis,data quality articles,data quality assessment Read More...

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