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ERP for Municipalities
In this model, we assume the municipality controls water, sewers and roads. We assume also that it collects municipal or county taxes and manages many of its own assets such as vehicles and wate...
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Documents related to » event resolution quality nsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution quality nsm  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

event resolution quality nsm  from system failure as event types to be covered. Consequently, a CIO must ensure adequate tools and procedures are in place that: Provide an accurate assessment of the operational risk arising from IT system service (both internally and externally provided); Measure and report such risk in real-time (IT risk scorecard); Identify technical problems affecting service and provide information, allowing technicians to deal with problems quickly and efficiently and prioritorized by risk to the institution; Read More
Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By

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Scalable Data Quality: A Seven-step Plan for Any Size Organization
Every record that fails to meet standards of quality can lead to lost revenue or unnecessary costs. A well-executed data quality initiative isn’t difficult, but

event resolution quality nsm  acquired data in batch, preventing any existing errors from escaping into the real world and affecting the organization. Unnecessary Duplication A database that is relatively error-free and up-to-date can still overlap with existing data. This creates duplicate records, leading to unnecessary expense when a potential customer is contacted more than once. Selecting the Right Approach to Data Quality Selecting the right method for ensuring data quality depends on many factors: how the data is acquired, Read More
Avinor Selects IFS for Quality Assurance Reporting
IFS recently announced that Avinor has chosen IFS solutions for health @ safety, quality assurance (QA), and risk management to streamline HSEQ-related (health,

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Tracing Food Quality and Safety, or We Are What We Eat, After All (Part I)
Besides the ongoing (seemingly never-ending) presidential campaign and celebrity scandals/gossip, food safety is very much in the news. Indeed, incidents of

event resolution quality nsm  proactively respond in the event of an actual incident. In this uncertain world, even the best of automated traceability systems will not eliminate problems caused by food contamination, outbreaks of disease or even accidental mishandling of food products. Accurate transparent traceability, however, effectively reduces risk exposure by enabling food producers to identify, isolate and correct the problem quickly and efficiently. As a result, public health is protected, consumers are reassured, and the fina Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

event resolution quality nsm  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
Analytics and the Future of Hospice Quality Reporting
The pace of change is accelerating across all areas of health care with new and innovative technologies, mobile computing devices, potential changes from fee

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Overall Approach to Data Quality ROI
Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company

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High-performance CPM Is Redefining the Role of Enterprise-quality FP&A Tools
High-performance, enterprise-quality corporate performance management (CPM) is opening the door to providing more comprehensive and real-time analytics across

event resolution quality nsm  business performance management, corporate performance management, CPM, BPM, business operations Read More
Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality
Organizations seeking to align the software delivery process with business strategy and goals are beginning to adopt a collaborative software delivery life

event resolution quality nsm  IBM,development software,software development,collaboration,collaborative,software developer,software quality,collaborate,quality assurance software,collaborative project,collaborative tools,group collaboration,software development model,tool collaboration,collaboration open source Read More
Extending Quality''s Reach to Manage Quality in the Supply Chain
Quality does not start at the receiving dock and end at the shipping dock. The focus on the supply chain demands that the quality department be involved from

event resolution quality nsm  (for example, in the event the sample did not meet the designated specification) the technician is stepped through the SOP dictated process. () For example, the technician may be directed to take additional samples or perform additional test, make a batch correction or perform other functions. In addition, if required, a quality person in the global organization may be alerted to take further action. Through integration to the ERP system, data is passed on to the rest of the supply chain. In all cases, Read More
How to Develop, Maintain, and Support a Quality Management and Development Process
The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges

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TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event

event resolution quality nsm  Gartner''s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC''s stated objective of assisting SMBs in complex evaluations of enterprise software. TEC''s valu Read More
A Mobile Software Quality Framework: How Quality Can Accelerate “Speed-to-market”
Today’s mobile software companies face a daunting challenge: How can they achieve quality while getting to market swiftly? After all, speed is king in the

event resolution quality nsm  Lionbridge Technologies,speed-to-market mobile software Read More

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