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Software Functionality Revealed in Detail
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 event resolution quality itsm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » event resolution quality itsm

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

event resolution quality itsm  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

event resolution quality itsm  applications and services Automate event correlation, impact analysis and recovery through corrective actions Service operations HP Network Management Center Optimize network management across the LAN and WAN to support efficient and effective business service delivery Automatically provision network devices and services from IP routing and MPLS to VoIP Service transition Service operations HP Identity Center Manage the provisioning or removal of access to business services, applications and Read More

World Class Quality, Productivity, and Service at Perryman Company


In order to fully leverage its world-class manufacturing facilities, Perryman Company, a global leader in specialty titanium products, foresaw the need for a comprehensive information system that would integrate its internal processes—and one that would also support continued growth. One year after going live with its new system, Perryman has seen many important benefits, including improved visibility of costs.

event resolution quality itsm   Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

event resolution quality itsm  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More

The Importance of a Single Platform for Data Integration and Quality Management


Rising data volume is not the only reason companies are concerned with issues of data integration and data quality. The growing numbers of disparate systems that produce and distribute data add to the complexity. But in many companies, data quality management has not kept pace with the growth of data integration projects, and its use is immature. Find out how moving toward a single data services architecture can help.

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Data Quality Trends and Adoptions


". As business pressures increase, more and more midsized and large organizations are looking to DQ solutions to...

event resolution quality itsm  data quality trends adoptions,data,quality,trends,adoptions,quality trends adoptions,data trends adoptions,data quality adoptions,data quality trends. Read More

Vitatech Enhances Quality Control with QAD ERP Upgrade


Vitatech Nutritional Sciences Inc., a vitamin and supplement formulation company, recently implemented the new quality capabilities in QAD Enterprise Applications. The enhanced QAD quality control framework allows Vitatech to track and report on ingredients used in different lots, batches, and stages of its manufacturing processes.

event resolution quality itsm  paper usage, human error prevention, automated inbound material inspections, and many more. These enhancements enable detailed recording of quality attributes and traceability of materials throughout the supply chain from a single access point that supports backward and forward navigation through lot data. Vitatech’s ability to manage a product recall has been greatly improved using the new Lot Trace Workbench, as well as its ability to track, trace, and report quality results on additional material cha Read More

Real-time ERP/MES Empowering Manufacturers to Deliver Quality Products On Time


Real time is a commonly used yet loosely defined buzz word in the industry. What does it mean in terms of ERP solutions and what is a real-time solution? A real-time ERP system has the ability to update information throughout the system and across your company as the new information is entered instantaneously. Know the benefits of real-time capability and the specific areas of a system where real time is impactful.

event resolution quality itsm  real-time ERP,real-time ERP system,real-time ERP solution,real-time ERP benefits,real-time ERP integration,real-time MES and scheduling system,ProfitKey International Read More

Google Takes on the Data Quality Space with Its New Refine 2.0 Product


After Google’s recent acquisition of Metaweb comes Google Refine 2.0 (formerly Freebase Gridworks 1.0), a tool that enables organizations to work in the refinement of large data sets. The new product is open-source based and comes with a large number of transformation expressions and commands. It can transform data from one format to another, as well as including data from external sources (other

event resolution quality itsm   Read More

Six Steps to Manage Data Quality with SQL Server Integration Services


Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business decisions. Faulty data also hinders the successful integration of data from a variety of data sources. But with a sound data quality methodology in place, you can integrate data while improving its quality and facilitate a master data management application—at low cost.

event resolution quality itsm  business data quality,customer data quality,data quality,data quality center,data quality control,data quality improvement,data quality analysis,data quality articles,data quality assessment Read More

GSQA (Global Supplier Quality Assurance)


GSQA is an enterprise-wide supply chain event management application that improves yield by helping to identify disruptions, which cause a company's factory to run at less than perfect productivity. GSQA collects lot level material quality infomation that allows a manufacturer to make decisions based on root cause analysis.Food, automotive, consumer packaged goods (CPG), and process manufacturers use GSQA to improve productivity. GSQA helps reduce manufacturing overhead and material costs through simplifying supplier management activities.

event resolution quality itsm  an enterprise-wide supply chain event management application that improves yield by helping to identify disruptions, which cause a company''s factory to run at less than perfect productivity. GSQA collects lot level material quality infomation that allows a manufacturer to make decisions based on root cause analysis.Food, automotive, consumer packaged goods (CPG), and process manufacturers use GSQA to improve productivity. GSQA helps reduce manufacturing overhead and material costs through simplifying supp Read More

Fast ITSM Implementation and Efficient Process Work


The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during the entire process—from the preliminary requirement collection to selection and implementation to testing and go-live.

event resolution quality itsm  itsm implementation,itsm implementation plan Read More

Event: TEC's Jorge García to Speak at Salon BI Montreal


TEC's business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am). Jorge will be talking about three areas that are receiving a lot of research and development attention and dollars—augmented reality, motion-based technology, and voice-recognition technology—and their applications to the BI space.

event resolution quality itsm  TEC''s Jorge García to Speak at Salon BI Montreal TEC''s business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am). Jorge will be talking about three areas that are receiving a lot of research and development attention and dollars—augmented reality, motion-based technology, and voice-recognition technology—and their applications to the BI space. Read More

Inovis Delves into PIM by Snatching QRS Part One: Event Notes


The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a potential shift in its traditional strategy of B2B e-commerce connectivity (i.e., to drive its offerings well behind the enterprise firewalls).

event resolution quality itsm  Snatching QRS Part One: Event Notes Event Summary As recently discussed in Not All Acquisitions Happen: JDA and QRS , the initially seemingly well thought out acquisition between JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community building solutions, with nearly 10,000 retail and manufacturing customers, was Read More