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Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution process  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint's event notification and resolution solutions will deliver immediate return Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » event resolution process


The Importance of Component Event Management in a PLM Strategy
Component event management promises an answer. Component event management is a methodology to systematically detect and resolve component events in the most

event resolution process  Relative Cost of Component Event Resolution Options Source: Derived From GIDEP (Government-Industry Data Exchange Program) DMS Utilization Module. GIDEP is a cooperative activity between government and industry participants seeking to reduce or eliminate expenditures of resources by sharing technical information essential during research, design, development, production and operational phases of the life cycle of systems, facilities and equipment. For more information see www.gidep.org . The Fuses Have Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

event resolution process  2012 Call Center Week event, the vendor introduced new capabilities in its enterprise customer service solution, designed to support the new strategic imperative in Web Customer Service (WCS) -- customer acquisition . The reality is that most companies still think of sales & marketing and customer service departments and activities as very separate. One activity happens and then the other one happens (or not) sequentially. Conversely, KANA believes that a closer marriage of marketing and customer service Read More...
The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

event resolution process  (VER) and the Autonomic Event Services (EAS) that were briefly mentioned in Part 4 . The VER repository offers a library of ready to use Web services  set up by system administrators. Process analysts or line of business (LOB) managers can browse the repository and incorporate services into a workflow diagram. The model can then be deployed on the SmartBPM engine. For its part, the AES monitors the health of the total BPM system by tracking the performance of the application touch points. The software Read More...
It’s About Process (or the Ability to be Responsive) -- Part V
Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

event resolution process  configuring the workflow trigger event, users will soon be able to insert sophisticated conditions and actions in each rule. Workflow rules follow the Webcom’s security model, so that users can configure the rules and security roles for their organizations to restrict user access. Again, your comments, thoughts, suggestions or individual experiences with workflow/BPM tools are more than welcome. How do you handle your processes, manually, in an automated way or somewhere between (only some processes Read More...
Bizagi BPM Suite 9.1 Business Process Management Product Certification Report
Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's BPM Evaluation Center. The

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Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

event resolution process  influences the process (the event being a trigger or result of an action). BPMN uses circles to notate events. There are three types of events: starting, intermediate, and end events. Specifying triggers within the events puts constraints on the processes, and these constraints can be messages, timers, links, rules, exceptions, or even multiple triggers. Activities are represented by a rectangle, and indicate work performed. An activity can be a business process, sub-process, or task. They all have the Read More...
Business Process Management in Free and Open Source: An Overview of the Demand and the Supply
Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM

event resolution process  business process mapping,business process mapping software,business process mapping tools,business process maps,business process maturity model,business process model,business process modeling,business process modeling software,business process optimization,business process redesign,business process reengineering,business process simulation,business process software,business process workflow,business workflow solutions Read More...
8 Reasons to Outsource Your Desktop in the Cloud
With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud

event resolution process  hours a day to prevent hackers, viruses and other malicious intruders from compromising your data. Additionally, with your data stored in a secure off-site data center and not on your employees' personal computers, there is less of a chance that your company data will be stolen. MINIMAL IT STAFF Under the DaaS approach, businesses are able to lower support and management costs. The service provider manages your computing infrastructure, eliminating the need to hire an in-house IT department to manage Read More...
Extending SAN Connectivity for Engenio Arrays
The storage industry provides an abundance of white papers discussing the ever-changing data management and retention regulations, the need for business

event resolution process   Read More...
The Wizardry of Business Process Management – Part 4 » The TEC Blog
Discussing Enterprise Software and Selection

event resolution process  architecture (WOA ), and event driven architecture (EDA )-based software architectures being at the very heart of BPM (remember the Tin Man from Part 2 ?). Thus, Pega’s software architecture  is layered, model-driven , and standards-based to leverage (fit into) existing IT investments. The product supports typical application programming interfaces (APIs ), including extensible markup language (XML ) and electronic data interchange (EDI ) adapters, but in most implementations, integrations to both Read More...

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