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Documents related to » event resolution nsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management

EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

EVENT RESOLUTION NSM: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blo

EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

EVENT RESOLUTION NSM: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

Encompix--Thriving on Encompassing ComplexityPart One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

EVENT RESOLUTION NSM: Encompassing Complexity Part One: Event Summary Encompix--Thriving on Encompassing Complexity Part One: Event Summary P.J. Jakovljevic - May 24, 2004 Read Comments Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies
5/24/2004

Rewrite or Wrap-Around Old Software? Part One: Event Summary
Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

EVENT RESOLUTION NSM: Old Software? Part One: Event Summary Rewrite or Wrap-Around Old Software? Part One: Event Summary P.J. Jakovljevic - June 7, 2004 Read Comments Event Summary There is a small group of vendors with brave and fresh ideas, which are by no means the prerogative of the biggest and the richest. This group has chosen to rewrite their applications on a new, possibly future-proof application framework. The intent of these visionary vendors is to address the ever increasing market awareness of the following
6/7/2004

TEC Presents Software Evaluation Methodology at Gartner s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, ...

EVENT RESOLUTION NSM: Gartner s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC s stated objective of assisting SMBs in complex evaluations of enterprise software. TEC s
5/29/2006

What Are Manufacturing Execution Systems?
A manufacturing execution system (MES) can be defined as a collection of business processes providing event-by-event, real-time execution of planned production requirements. However, market ambiguity and functional overlap with enterprise resource planning systems obscure what an MES can bring to an enterprise.

EVENT RESOLUTION NSM: business processes that provide event-by-event, real-time execution of planned production requirements. For example, it can calculate what and how much to produce, based on information from the enterprise planning level. From electronic production management systems to shop floor data capture, MES functions manage operations from point of order release to manufacturing, to point of product delivery to finished goods. A narrow definition of MES is that it serves as a work order–driven, work-in-process
3/7/2008

IFS Continues Its Reinvention Through PruningPart One: Event Summary
Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise applications market, which requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for hitching brand new customers?

EVENT RESOLUTION NSM: Through Pruning Part One: Event Summary IFS Continues Its Reinvention Through Pruning Part One: Event Summary P.J. Jakovljevic - February 7, 2005 Read Comments Event Summary Divestitures of non-core products and services, which have apparently worked well for vendors like Epicor Software Corporation or Ross Systems (see Way to Go, Ross Systems! and Latest Development on Epicor s Trying the Divestiture Tack ), seem to be getting accepted by others too. Recently, Industrial and Financial Systems ( IFS )
2/7/2005

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

EVENT RESOLUTION NSM: Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Source: ServiceMax Document Type: Case Study Description: Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to
6/12/2013 2:28:00 PM

Exact Software--Working Diligently Towards the One Exact SynergyPart Two: Macola, the ERP and BAM Solutions
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's ERP solution, which goes beyond traditional ERP solutions’ scope by allowing its users to define business rules, workflow, and exception alerts and events. Also, Exact Event Manager addresses the challenge of not knowing about existing and potential business problems or of learning of them too late by providing a way for organizations to define and respond to critical, time-sensitive data across the entire enterprise.

EVENT RESOLUTION NSM: Part One began the event summary. Parts Three, Four, and Five will discuss the market impact. Part Six will cover challenges and make user recommendations. Exact Event Manager The BAM Solution As to extend these capabilities to all of it diverse ERP product lines and beyond, mid-2003 Exact Software also announced a new addition to its expanding product portfolio Exact Event Manager , which was designed to help businesses identify early warning signs before they become full-blown problems. Unlike most
2/27/2004


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