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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » event resolution mis


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution mis  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More
High Performance Organizations Are Driven by the Power of Enterprise Business Events


event resolution mis  be rule based and event driven. This architecture allows tremendous flexibility in terms of the manner in which purposeful information models can be created and manipulated. Push mode : A BAM framework derives much of its value from its ability to push business events to the user, rather than have the user constantly query the system(s) for appropriate information. One could visualize this as configurable agents constantly scanning the flow of data and spotting and communicating events of interest as Read More
SSA Global Forms a Strategic Unit with an Extended-ERP Savvy Part One: Event Summary
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply

event resolution mis  Extended-ERP Savvy Part One: Event Summary Event Summary Just when many might have begun to think that SSA Global , a Chicago, IL-based extended enterprise solutions and services provider for process manufacturing, discrete manufacturing, consumer, services, and public companies worldwide, which had turned into a ravenous enterprise applications market consolidator over the last few years, had finally satisfied its voracious urge, the vendor struck again. To be fair, prior to its most recent acquisition, Read More
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

event resolution mis  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More
Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the

event resolution mis  the Real World: How Event-driven Software Makes Content Relevant and Actionable Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more. Read More
IFS Continues Its Reinvention Through Pruning Part One: Event Summary
Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise

event resolution mis  Through Pruning Part One: Event Summary Event Summary Divestitures of non-core products and services, which have apparently worked well for vendors like Epicor Software Corporation or Ross Systems (see Way to Go, Ross Systems! and Latest Development on Epicor''s Trying the Divestiture Tack ), seem to be getting accepted by others too. Recently, Industrial and Financial Systems ( IFS ) (XSSE: IFS), a Swedish extended enterprise applications supplier with sales in 45 countries, over $330 million (USD) in Read More
Supply Chain Event Management RFI/RFP Template
Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology

event resolution mis  Chain Event Management RFI/RFP Template The Supply Chain Event Management RFI/RFP Template lists and describes 83 features and functions found in Supply Chain Event Management software solutions. This Supply Chain Event Management Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Supply Chain Event Management software selection projects. Features and functions included in this Supply Chain Event Management Template: Monitor and Resolve Read More
United Business Media
United Business Media (UBM) provides marketing and communications services. UBM@s focuses include event organization, news distribution, advertising, and market

event resolution mis  services. UBM’s focuses include event organization, news distribution, advertising, and market research. Read More
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

event resolution mis  of PLM Part One: Event Summary Event Summary The Product Development Managers Association (PDMA) is a professional organization dedicated to furthering the practice of product development. In October of 2003, PDMA held their annual conference with the theme The Business of Product Development People, Process & Technology Across the Life Cycle . The conference was an excellent event for professionals with a common interest in better managing commercial products to share ideas and learn from each other. Th Read More
Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

event resolution mis  Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see  Part One of this blog series) and Microsoft Dynamics products (see  Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft Dynamics. Lesser-known Micros Read More
Grape Escape 2014—2 Tech Companies Include News Items with Key Benefits to U.S. Landscape
During the IT vendor presentations of this summer’s Grape Escape Analyst Event, Apparancy and SYSPRO included news about specific initiatives aimed at U.S

event resolution mis  summer’s Grape Escape Analyst Event (held each year by JRocket Marketing ), two tech companies included news about specific initiatives aimed at U.S. companies, workers, and/or veteran population. First, let’s address Apparancy , with its application dedicated to streamlining veteran affairs (managed by the U.S. Veteran Administration department or VA) and then SYSPRO , with its offering directed at American manufacturers. Apparancy to Provide Support to Veteran Claims (Q4 2014) With its product Read More
Skybot Scheduler
Skybot Scheduler is an easy-to-use yet powerful job scheduling solution for Windows, UNIX, and Linux servers. Skybot Scheduler can build event-driven

event resolution mis  Skybot Scheduler can build event-driven schedules quickly and easily across multiple platforms. Skybot Scheduler handles complex dependencies and notifies users of errors quickly. Read More
Emptoris
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg

event resolution mis  Management Expertise Part one: Event Summary Event Summary The evolving supplier relationship management (SRM) market and its ever-evolving or emerging constituent parts like e-procurement, strategic sourcing, spend analysis and so on have lately shown great opportunities to the pure-play SRM vendors with genuine value prepositions. These have been seen in increased user awareness and adoption, certain venture capital investments in these days of scarce capital outside the trendy biotechnology sector, Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

event resolution mis  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

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