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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution itsm  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

event resolution itsm  applications and services Automate event correlation, impact analysis and recovery through corrective actions Service operations HP Network Management Center Optimize network management across the LAN and WAN to support efficient and effective business service delivery Automatically provision network devices and services from IP routing and MPLS to VoIP Service transition Service operations HP Identity Center Manage the provisioning or removal of access to business services, applications and Read More...
The 11th Vendor Shootout for ERP: Observations - Part 2
Part 1 of this blog series talked about my attendance of the 11th Vendor ShootoutTM for ERP event, which took place in Boston in mid-August 2011. I was able to

event resolution itsm  Shootout TM for ERP event , which took place in Boston in mid-August 2011. I was able to experience this co-opetitive gathering of eight solution providers and several dozen end users seeking new solutions first-hand as a neutral (and yet very active) observer (for the inner workings of the event, see my article Demystifying Vendor Shootout for ERP events ). My blog post then mentioned the following four  enterprise resource planning (ERP)  solutions (based on my partial attendance of their scripted Read More...
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

event resolution itsm  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More...
Smaller Vendors Can Still Provide Relevant Business Systems Part One: Event Summary
If Relevant Business Systems deliberately wanted to maintain its astute enterprise system as one of the best-kept secrets in the A&D and government contracting

event resolution itsm  Business Systems Part One: Event Summary Event Summary In our relatively recent article about the still ongoing consolidation in the market (see What Does Vendor Consolidation Mean To The End User? ), we mentioned that the market will not stop short at the eventual Big Few or so many leading largest vendors. Namely, we expect the market for application software to further segregate into two tiers. The first group will be a limited number of very large vendors, while the second group will be a large Read More...
The Grape Escape 2011 Roundup
Although this year Judith Rothrock could not attend herself, she’s the driving force behind the annual JRocket Marketing Grape Escape® industry analyst event

event resolution itsm  Escape was a well-organized event hosting some key industry players. It afforded me and my colleague Gabriel Gheorghiu another opportunity to meet the software vendors who are JRocket Marketing’s clients and obtain the latest news and updates straight from the source. Here’s the skinny on three of the vendors that gave informal presentations. Meridian Systems Meridian Systems is a California-based project management software developer that focuses on project-based architecture, engineering, and constr Read More...
SSA Global Forms a Strategic Unit with an Extended-ERP Savvy Part One: Event Summary
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply

event resolution itsm  Extended-ERP Savvy Part One: Event Summary Event Summary Just when many might have begun to think that SSA Global , a Chicago, IL-based extended enterprise solutions and services provider for process manufacturing, discrete manufacturing, consumer, services, and public companies worldwide, which had turned into a ravenous enterprise applications market consolidator over the last few years, had finally satisfied its voracious urge, the vendor struck again. To be fair, prior to its most recent acquisition, Read More...
Skybot Scheduler
Skybot Scheduler is an easy-to-use yet powerful job scheduling solution for Windows, UNIX, and Linux servers. Skybot Scheduler can build event-driven

event resolution itsm  Skybot Scheduler can build event-driven schedules quickly and easily across multiple platforms. Skybot Scheduler handles complex dependencies and notifies users of errors quickly. Read More...
Microsoft Analyst Event Part One: What’s New for Fall 2012
The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where

event resolution itsm  Analyst Event Part One: What’s New for Fall 2012 The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where Windows 8 and Surface were all the rage. Windows 8 is about the following three features: Performing tasks with fewer clicks -- the “tiles” (formerly called the “Metro” look-and-feel) are updated in real time, whereas on, say, the Apple iPad one must invoke one app at a time for Read More...
RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

event resolution itsm   Read More...
Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the

event resolution itsm  the Real World: How Event-driven Software Makes Content Relevant and Actionable Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more. Read More...
Experience Montreal While at the TEC Vendor Challenge
If you’re attending the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help.From now until the event date in mid

event resolution itsm  the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help. From now until the event date in mid-September, I will be posting suggestions of places to visit during your stay. The selections are based on my personal opinion of the best sights to see, exhibits to check out, places to eat, and lounges/bars to help you unwind after a long day. I’m sure you’ve all heard that Montreal is like Paris and New York had a baby, and the best place to really experience Read More...
TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event

event resolution itsm  Gartner''s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC''s stated objective of assisting SMBs in complex evaluations of enterprise software. TEC''s Read More...
FrontRange Solutions
Founded in 1989 and headquartered in Silicon Valley, California (US), FrontRange provides Hybrid IT Service Management (ITSM) solutions for enterprises of all

event resolution itsm  call centre, CRM, GoldMine, HEAT, helpdesk, sales force automation, software, support,FrontRange Solutions,Gold mine,GoldMine,Goldmine Business Contact Manager,GoldMine Business Contact Manager Corporate Edition Read More...
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic

event resolution itsm  Softline Acquisitions? Part One: Event Summary Event Summary The tremors, earthquakes, and similar tectonic activities in the lower-end of the enterprise applications market will not seemingly end soon, but some massive mountainous regions la Andes or the Alps seem to be forming. One would inevitably be Microsoft Business Solutions ( MBS ), following two major, well-publicized acquisitions in the early 2000s (see Microsoft Keeps on Rounding up Its Business Solutions ), while the Sage Group has been Read More...
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