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Documents related to » event resolution it


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution it  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More
Oracle Renders Its PLM Outline Part One: Event Summary
Although its PLM solutions will not likely be the

event resolution it  PLM Outline Part One: Event Summary Event Summary While its tug-of-war bid for PeopleSoft continues to capture the market''s attention (see Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers Anxious ), somewhat less vocally albeit in a still thoughtful way, Oracle Corporation (NASDAQ: ORCL), the largest database provider and one of the largest global providers of enterprise applications, continues to pursue its internally developed product strategy. Recently, Oracle claims to have experienced Read More
What Is SPAM And How To Stop It
From a user perspective there is no user-friendly SPAM blocking solution.

event resolution it  you know. In the event your inbox becomes cluttered with SPAM, forward the offending message to the FTC. The FTC receives over 1,000 SPAM complaints a day and does take action, especially against the fraudulent mailings. If you find you are on an unwanted mailing list, you can usually reply to sender with a Subject Line of Remove. This will remove you from that mailing list for a period of three years. After the three-year time span has expired, you may receive the same list again. Make use of filters Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

event resolution it  from system failure as event types to be covered. Consequently, a CIO must ensure adequate tools and procedures are in place that: Provide an accurate assessment of the operational risk arising from IT system service (both internally and externally provided); Measure and report such risk in real-time (IT risk scorecard); Identify technical problems affecting service and provide information, allowing technicians to deal with problems quickly and efficiently and prioritorized by risk to the institution; Read More
The Importance of Component Event Management in a PLM Strategy
Component event management promises an answer. Component event management is a methodology to systematically detect and resolve component events in the most

event resolution it  Relative Cost of Component Event Resolution Options Source: Derived From GIDEP (Government-Industry Data Exchange Program) DMS Utilization Module. GIDEP is a cooperative activity between government and industry participants seeking to reduce or eliminate expenditures of resources by sharing technical information essential during research, design, development, production and operational phases of the life cycle of systems, facilities and equipment. For more information see www.gidep.org . The Fuses Have Read More
Proactive IT Triage for Sarbanes-Oxley Compliance
When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in it! What they need are effective ways

event resolution it   Read More
Pund-IT, Inc.
Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was

event resolution it  papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King. Read More
Attenda''s IT Service Management Platform: Attenda M.O. - An Overview
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper

event resolution it  IT,Managed services,cloud,virtualisation Read More
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

event resolution it  IT support,IT support costs,IT help desk,SAP white paper,software support,training,employee training,application support,application support costs Read More
Managing IT in a Downturn: Beyond Cost-cutting
During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT

event resolution it   Read More
IT Investments and Business Value
The view of technology has evolved over time—from a strategic enabler and a competitive weapon to an operational overhead. IT projects that come in over budget

event resolution it  IT projects,IT investment,perception of IT,CIO responsibility,IT business strategy Read More
Is ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments
If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of

event resolution it  roi,return on investment,cash flow measurements,cash flow,cash flow assumptions,cash flow analysis,cash flow benefits,order-to-cash process,it investments,information technology investments,internal rate of return,rir,net present value,npv,technology investments Read More
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

event resolution it  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More

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