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Documents related to » event resolution invention mis


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management

EVENT RESOLUTION INVENTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

EVENT RESOLUTION INVENTION MIS: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

EVENT RESOLUTION INVENTION MIS: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

EVENT RESOLUTION INVENTION MIS: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

SAP BusinessObjects Edge BI Brings Analytics Capabilities to SMEs » The TEC Blog
with the SAP BusinessObjects Event Insight application and its new 64-bit architecture, thereby increasing the processing power of SAP BusinessObjects Edge BI. The scalable architecture of BusinessObjects Edge BI enables organizations to expand the application as needed and even transfer information from SAP BusinessObjects Edge BI to  SAP BusinessObjects BI Enterprise . The addition of more complex functionality features and the shift to business-oriented (from IT-oriented) architectures for BI

EVENT RESOLUTION INVENTION MIS: bi, BO Edge, BO Edge BI, Business Intelligence, BusinessObjects, Businessobjects event insight, crystal reports, Crystal server, event insight, SAP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-06-2011

UNIT4 Gearing Up for Game Changers in 2013
Read this report by P.J. Jakovljevic’s update on UNIT4 from the Winter 2012 analyst tour in Boston. The Winter 2012 analyst tour was no dull event, and TEC principal analyst P.J. Jakovljevic was there to capture it all. UNIT4, one of the top-10 mid-market ERP vendors worldwide, made a number of important announcements about the company’s latest offerings for businesses operating under constant change and its strategy to become cloud focused. Download the report and get all the details, and how they may benefit your company.

EVENT RESOLUTION INVENTION MIS: tour was no dull event, and TEC principal analyst P.J. Jakovljevic was there to capture it all. UNIT4, one of the top-10 mid-market ERP vendors worldwide, made a number of important announcements about the company’s latest offerings for businesses operating under constant change and its strategy to become cloud focused. Download the report and get all the details, and how they may benefit your company. UNIT4 Gearing Up for Game Changers in 2013 style= border-width:0px; />   comments powered by Disqu
1/9/2013 12:09:00 PM

Event: TEC s Aleksey Osintsev to Speak at Glovia Event » The TEC Blog
to Speak at Glovia Event » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

EVENT RESOLUTION INVENTION MIS: ERP market, Glovia Customer Event, glovia ERP, glovia G2, TEC methodology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-02-2013

Supporting New Data Sources in SIEM Solutions: Key Challenges and How to Deal With Them
Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution may turn out to be a large hole in the budget with an enormous total cost of ownership. Download this white paper to learn different approaches for resolving them successfully.

EVENT RESOLUTION INVENTION MIS: Description: Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution may turn out to be a large hole in the budget with an enormous total cost
8/8/2011 6:02:00 AM

Will Recent Acquisition Catalyze Catalyst’s Strategy?Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and execution. Over the past few years Catalyst's turnaround strategy has returned it to growth and profitability. As a result, it has recently been acquired by ComVest, a wealthy, private investment firm. This development may indicate private equity investors' renewed interest in this market and might validate the company's turnaround strategy that began in late 2001. Still, the question remains whether the anticipated infusion of capital from ComVest will enable Catalyst to become a consolidator and rejoin its mightier direct competitors in the industry's upper echelon.

EVENT RESOLUTION INVENTION MIS: Catalyst’s Strategy? Part One: Event Summary Will Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary P.J. Jakovljevic - October 25, 2004 Read Comments Event Summary The long predicted consolidation within the warehouse management systems/supply chain execution (WMS)/ (SCE) market seems finally to be happening, albeit behind schedule. Yet, the pathway to consolidation has proceeded along a somewhat unexpected route, and the key players have not always been the usual suspects.
10/25/2004

GSQA (Global Supplier Quality Assurance)


EVENT RESOLUTION INVENTION MIS: GSQA is an enterprise-wide supply chain event management application that improves yield by helping to identify disruptions, which cause a company's factory to run at less than perfect productivity.

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

EVENT RESOLUTION INVENTION MIS: Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Source: Aptean Document Type: White Paper Description: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution
9/12/2007 9:05:00 AM


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