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Documents related to » event resolution include biases nsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blo

EVENT RESOLUTION INCLUDE BIASES NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

EVENT RESOLUTION INCLUDE BIASES NSM: Integrating Customer Relationship Management and Service Resolution Management Integrating Customer Relationship Management and Service Resolution Management P.J. Jakovljevic - December 7, 2007 Read Comments A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application s ability to develop a complete customer profile that supports multiple business units
12/7/2007

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

EVENT RESOLUTION INCLUDE BIASES NSM: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blo

EVENT RESOLUTION INCLUDE BIASES NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Security Snafu at NetBank
Online internet bank NetBank suffered an embarrassing security exposure late last week when a customer discovered he had access to more funds and information than his own.

EVENT RESOLUTION INCLUDE BIASES NSM: 15, 1999 Read Comments Event Summary NetBank (Nasdaq: NTBK ), an Atlanta based internet bank, suffered a major credibility blow last week when a customer named Mahesh Rao reported that he had been inadvertently given access to another customer s account, transaction history, social security number, and funds. Rao had to call NetBank five times before the problem was resolved. According to Tom Cable, Chief Technology Officer of NetBank, the problem occurred due to human error. NetBank is an FDIC insured
11/15/1999

Sage 100 ERP Online


EVENT RESOLUTION INCLUDE BIASES NSM: Sage 100 ERP Online (formerly Sage ERP MAS 90 Online) is an enterprise resource planning (ERP) solution that offers a range of functionality for: Core accounting E-commerce Business intelligence (BI) Human resources (HR) and payroll Customer relationship management (CRM) Financial reporting Sage 100 ERP Online core accounting modules include accounts payable (AP), accounts receivable (AR), bank reconciliation, fixed asset accounting (FAS), general ledger (GL), and magnetic media reporting.

Not All Acquisitions Happen: JDA and QRSPart One: Event and Market Impact
Recent QRS' announcement that it has terminated its agreement to merge with JDA Software, while, in a separate announcement, it stated that it will be acquired by Inovis for a $16 million (USD) higher price, might have more ramifications for JDA than merely an

EVENT RESOLUTION INCLUDE BIASES NSM: and QRS Part One: Event and Market Impact Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact P.J. Jakovljevic - November 3, 2004 Read Comments Event Summary In mid-July, JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain with over 4,500 customers, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community building solutions, with nearly 10,000
11/3/2004

CDC Software Wins at the Pivotal Auction. Now What?Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify.

EVENT RESOLUTION INCLUDE BIASES NSM: Now What? Part One: Event Summary CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary P.J. Jakovljevic - February 6, 2004 Read Comments Event Summary What had initially looked like the CRM (customer relationship management) market s version of the Oracle-PeopleSoft takeover saga in the ERP (enterprise resource planning) market, seems to have recently had a closure with relatively graceful winners and losers, despite an inevitable slight dose of drama, twists and turns, and
2/6/2004

IT Outsourcing


EVENT RESOLUTION INCLUDE BIASES NSM: Politec offers onshore, nearshore, and offshore outsourcing. Services include development, maintenance, legacy transformation, and system integration.

Why Network Administrators Should Explore the “V” in KVM Switches
For data center administrators responsible for monitoring the screens of hundreds—and potentially thousands—of servers and PCs, video resolution is paramount for efficiency. A keyboard/video/mouse (KVM) switch can help by enabling IT staff to manage servers and other network devices, within the data center or remotely. Get a technical glimpse into the “whys” behind the “V” in KVM and the importance of video resolution.

EVENT RESOLUTION INCLUDE BIASES NSM: Why Network Administrators Should Explore the “V” in KVM Switches Why Network Administrators Should Explore the “V” in KVM Switches Source: ATEN Technology Document Type: White Paper Description: For data center administrators responsible for monitoring the screens of hundreds—and potentially thousands—of servers and PCs, video resolution is paramount for efficiency. A keyboard/video/mouse (KVM) switch can help by enabling IT staff to manage servers and other network devices, within the data
9/15/2008 3:55:00 PM

The Benefits of Retail Management POS Software
Point of sale (POS) software was designed to speed up sales checkout processes. However, it has evolved to include many more features, and is now more commonly referred to as retail management systems (RMS). The benefits of implementing RMS are clear—they can help increase profits, improve marketing strategies, automate manual processes, manage inventory, and—most importantly—make the customer experience more memorable.

EVENT RESOLUTION INCLUDE BIASES NSM:
6/19/2007 2:44:00 AM


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