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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » event resolution include biases itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution include biases itsm  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More
SAP HANA to the Cloud
During SAP''s TechEd event, SAP unveiled its plans for delivering SAP HANA in the cloud—SAP HANA Cloud, an in-memory cloud platform offering. SAP''s cloud

event resolution include biases itsm  Cloud During SAP''s TechEd event , SAP unveiled its plans for delivering SAP HANA  in the cloud—SAP HANA Cloud, an in-memory cloud platform offering. SAP''s cloud platform will include some important offerings: SAP HANA AppServices , allowing developers to create applications using SAP HANA, Java, and other software development services SAP HANA DBServices , to provide customers with database services in the cloud Vishal Sikka, member of the SAP Executive Board, Technology and Innovation, describes Read More
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality

event resolution include biases itsm   Read More
Should Your ERP Meal Plan Include the McCloud?
I have observed the enterprise software industry over a number of years, conducting research and reading tons of publications on ERP and other enterprise

event resolution include biases itsm   Read More
SatNav Technologies
SatNav Technologies provides solutions for navigation, facilities management, and telematics. Its products include a-mantra, a business infrastructure

event resolution include biases itsm   Read More
ERP Vendor Shootout - Redefining the “Shootout” Stereotype
I’m often asked about the “Vendor Shootout” event that appears on the TEC website and marketing calendar.While the term ‘shootout’ may conjure up images of

event resolution include biases itsm  “ Vendor Shootout ” event that appears on the TEC website and marketing calendar. While the term ‘shootout’ may conjure up images of a Wild West scenario - vigilante cowboys taking shots at each other from the shattered windows and tumbleweed strewn, empty streets of a deserted Midwest town - a group of likeminded ERP Value Added Resellers (VARs) in the mid to south East USA are redefining it. A little historical context: Early 2007, TEC was approached by one of our VAR partners with a concept of Read More
Cambashi
Cambashi provides research and analysis of information technology usage in business. Its specialties include engineering and enterprise applications.

event resolution include biases itsm   Read More
CIO
Established in 1987, CIO publishes content for chief information officers and other business executives. Its website, magazine, and other publications include

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

event resolution include biases itsm  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
BT Haber
Publishing Event Management and Marketing Services

event resolution include biases itsm  Haber Publishing Event Management and Marketing Services Read More
Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing

event resolution include biases itsm  Vendors Comply? Part One: Event Summary and Market Impact Event Summary It appears that the federal market''s hunger for enterprise resource planning (ERP) systems will not subside any time soon. Namely, driven by system consolidation at the Department of Homeland Security and Administration management mandates, the federal market for ERP products and services will hit $7.7 billion (USD) in fiscal 2009, a 37 percent increase over fiscal 2004 spending of $5.6 billion (USD), according to a report released Read More
Fast ITSM Implementation and Efficient Process Work
The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL

event resolution include biases itsm  itsm implementation,itsm implementation plan Read More
Dave Turbide
Dave Turbide works with users and developers of software and systems for manufacturers and the supply chain market. Specialties include manufacturing

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Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

event resolution include biases itsm  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

event resolution include biases itsm  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More

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