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Documents related to » event resolution efficiency


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution efficiency  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More...
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

event resolution efficiency  - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Channel to see TEC''s extensive coverage of Great Plains). The expanded service promises to make it easier for Read More...
Improving Business Efficiency with Digital Dashboards
As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service

event resolution efficiency  sources and typically includes: Event and performance data gathered from enterprise management systems (EMS) that monitoring IT components (i.e., servers, databases, network connections). Operational performance indicators gathered from applications themselves. Other sources such as data gathered from data warehouses provided by research agencies. This gathered data is correlated and presented on the dashboard as a convenient reference point. Operational business managers have instant access to Read More...
Supply Chain Network Visibility and Analytics
The complexity of the global economy is a powerful motivation for companies to look for new ways to increase efficiency and productivity. That’s why companies

event resolution efficiency  and Coordination Alerting and Event Resolution Product Visibility: Items, Assets, and Inventory Tracking and Tracing Visibility Beyond Exceptional Events Inventory Visibility Performance Visibility Close the Planning-Execution Loop Metrics Key to Analysis The Challenge of Visibility Event Capture Through RFID Supply Networks Cross Traditional Boundaries Access Crucial to Supply Chain Analytics User-Friendly Analytics Connect Transactions and Analysis Analytical Applications to Sense, Respond, and Learn Read More...
It’s About Process (or the Ability to be Responsive) -- Part V
Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

event resolution efficiency  configuring the workflow trigger event, users will soon be able to insert sophisticated conditions and actions in each rule. Workflow rules follow the Webcom’s security model, so that users can configure the rules and security roles for their organizations to restrict user access. Again, your comments, thoughts, suggestions or individual experiences with workflow/BPM tools are more than welcome. How do you handle your processes, manually, in an automated way or somewhere between (only some processes Read More...
Supply Chain Event Management Software Evaluation Report
Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business

event resolution efficiency  Chain Event Management Software Evaluation Report TEC''s Supply Chain Event Management Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information Read More...
Publishing Company Improves Team Efficiency, Recovers Lost Revenue, and Builds Clients’ Market Share
Founded in 1989 in Richmond Hill, Ontario (Canada), Kenilworth Publishing is a full-service media company that publishes consumer and business-to-business print

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RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place

event resolution efficiency  LIS Acquisition Part One: Event Summary Event Summary The long predicted consolidation within the warehouse management systems/ supply chain execution (WMS/ SCE) market finally seems to be happening. However, it has started by an unexpected route. Instead of a direct intra-market consolidation, some public SCE/WMS vendors and smaller, even profitable but undercapitalized and undervalued WMS/SCE vendors have found shelter under wealthy, more visible parents with complementary products. The example of the Read More...
SAP Bolsters NetWeaver''s MDM Capabilities Part One: Event Summary
SAP''s determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by

event resolution efficiency  MDM Capabilities Part One: Event Summary Event Summary To anyone even remotely following SAP AG (NYSE: SAP), the leading provider of enterprise applications and the market''s bellwether, it should be crystal clear that, for the last couple of years, SAP''s aggressively promoted application and integration platform, SAP NetWeaver , has become the main pillar of the vendor''s strategy to remake itself into a platform vendor too. In addition to its broadest suite of enterprise applications in the market, mySAP Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

event resolution efficiency  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...
Balancing Costs, Efficiency, and Patient Care: Analytics in an Era of Health Care Reform
Business analytics can help hospitals assess initiatives, evaluate risk, and produce the actionable managerial reports and dashboards that executives, financial

event resolution efficiency  in patient care,medical home,cost of health care,health care cost,the cost of health care,cost health care,cost in health care,cost for health care,technology and health,affordable care,health care management,hospital management,reform of health care system,health insurance service,healthcare solutions Read More...
Increase Technology Rollout Service Efficiency
When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout

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Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


event resolution efficiency  Analyst Event Part Two: Dynamics Offerings for ERP and CRM I recently attended the Microsoft Dynamics Fall Analyst Event (FAE) 2012 in Washington state, which started with a tour of a local Microsoft Store (see Part 1 of this blog series,  Microsoft Analyst Event Part One: What’s New for Fall 2012 ). At the company’s Redmond, WA Microsoft headquarters, Kirill Tatarinov, President of the  Microsoft Business Solutions Division (MBS) , gave us the 2012 year-end review. One major point that Read More...

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