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Software Functionality Revealed in Detail
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 event resolution efficiency

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » event resolution efficiency

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

event resolution efficiency  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More

It’s About Process (or the Ability to be Responsive) -- Part V


Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone interested can take the product for a free trial test drive here. The vendor just released the ResponsAbility p4 release. Competitive Offerings Do Exist Still, Webcom’s first-to-market (or close to) BPM on-demand advantage has already

event resolution efficiency  configuring the workflow trigger event, users will soon be able to insert sophisticated conditions and actions in each rule. Workflow rules follow the Webcom’s security model, so that users can configure the rules and security roles for their organizations to restrict user access. Again, your comments, thoughts, suggestions or individual experiences with workflow/BPM tools are more than welcome. How do you handle your processes, manually, in an automated way or somewhere between (only some processes Read More

RedPrairie - New Name For A Brave New Value Proposition Paradigm


Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of transportation and logistics software should place RedPrairie on a shortlist of SCE vendors. Blossoming RedPrairie has offered its prospects a risk/gain-sharing arrangements. In other words, why, rather than pushing software licenses, the vendor opts for guaranteeing its results?

event resolution efficiency  New Value Proposition Paradigm Event Summary On November 8, RedPrairie Corporation ( www.redprairie.com , formerly McHugh Software International ), lately an upbeat provider of comprehensive supply chain execution (SCE) solutions including transportation, labor productivity and warehouse management, as well as supply chain visibility and collaboration solutions, released a new version of its warehouse management system (WMS), DLx Warehouse , containing the specific processing requirements food & beverage Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

event resolution efficiency  - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Channel to see TEC''s extensive coverage of Great Plains). The expanded service promises to make it easier for Read More

Supply Chain Network Visibility and Analytics


The complexity of the global economy is a powerful motivation for companies to look for new ways to increase efficiency and productivity. That’s why companies must have the ability to transform information into meaningful, accurate insights. Most importantly, these insights must be systematically interconnected, to align business strategy with tactics through a seamless integration of analytical, transactional, and collaborative processes.

event resolution efficiency  and Coordination Alerting and Event Resolution Product Visibility: Items, Assets, and Inventory Tracking and Tracing Visibility Beyond Exceptional Events Inventory Visibility Performance Visibility Close the Planning-Execution Loop Metrics Key to Analysis The Challenge of Visibility Event Capture Through RFID Supply Networks Cross Traditional Boundaries Access Crucial to Supply Chain Analytics User-Friendly Analytics Connect Transactions and Analysis Analytical Applications to Sense, Respond, and Learn Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

event resolution efficiency  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More

Focus on Production: How to Bring the Last 10 Percent of Production Efficiency to the Production Line


With increasing opportunities for increased sales you may be looking to invest in new capital machines and production lines. Before making that investment—which you will then have to keep on the books for years to come and be saddled with the increased break even—take a look at some options that could give you the increased production capabilities without the increased investment.

Read this white paper to see if this approach fits your business.

event resolution efficiency  ERP software, enterprise resource planning software selection, discrete manufacturing ERP, ERP solution, production management, SyteLine solution, product lifecycle management solution Read More

Converging Branch Infrastructure for Simplicity, Efficiency, and Lower Costs


Many organizations have invested in converged infrastructure for data centers. In remote offices however, servers and storage exist as isolated islands of disparate infrastructure that require management through separate operational processes and procedures. This approach is expensive and puts your data at risk.

However, branch converged infrastructure architecture allows IT to consolidate in the branch office to minimize the IT footprint needed to run branch applications—all the while centralizing remote servers and data in the data center. Read this white paper to learn more about how organizations with branch offices can consolidate and centralize remote IT to increase security and efficiency without adversely impacting end-user performance.

event resolution efficiency  branch office, remote office, branch office IT, branch infrastructure, data center, datacenter, Riverbed Read More

Publishing Company Improves Team Efficiency, Recovers Lost Revenue, and Builds Clients’ Market Share


Founded in 1989 in Richmond Hill, Ontario (Canada), Kenilworth Publishing is a full-service media company that publishes consumer and business-to-business print magazines in diverse sectors. In 1993, Kenilworth executives decided that to continue to strengthen clients’ profiles within their respective industries, they needed to implement one of the two customer relationship management (CRM) solutions on their shortlist.

event resolution efficiency   Read More

Event: TEC's Jorge García to Speak at Salon BI Montreal


TEC's business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am). Jorge will be talking about three areas that are receiving a lot of research and development attention and dollars—augmented reality, motion-based technology, and voice-recognition technology—and their applications to the BI space.

event resolution efficiency  TEC''s Jorge García to Speak at Salon BI Montreal TEC''s business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am). Jorge will be talking about three areas that are receiving a lot of research and development attention and dollars—augmented reality, motion-based technology, and voice-recognition technology—and their applications to the BI space. Read More

Tame the Two-headed Monster: Cost Efficiency and Revenue in Customer Service


Customer service has long been an "island unto itself," where efficiency and volume—and not building customer relationships—have reigned supreme. But priorities are changing. The mission now is to serve better, faster, cheaper—and to make more money in the process. Best-in-class customer service organizations see cost efficiency and revenue as allies, not enemies. What are their secrets?

event resolution efficiency   Read More

Encompix--Thriving on Encompassing Complexity Part One: Event Summary


If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

event resolution efficiency  Encompassing Complexity Part One: Event Summary Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies recently selected the Encompix ERP system within a thirty-day time bracket. Encompix, which has a single focus in the ETO Read More

Rewrite or Wrap-Around Old Software? Part One: Event Summary


Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

event resolution efficiency  Old Software? Part One: Event Summary Event Summary There is a small group of vendors with brave and fresh ideas, which are by no means the prerogative of the biggest and the richest. This group has chosen to rewrite their applications on a new, possibly future-proof application framework. The intent of these visionary vendors is to address the ever increasing market awareness of the following facts: That almost every business changes and that software must change with the business (see What''s Wrong with Read More

Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?


Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of this blog series) and Microsoft Dynamics products (see Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft

event resolution efficiency  Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see  Part One of this blog series) and Microsoft Dynamics products (see  Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft Dynamics. Lesser-known Micros Read More

How Shared Services Can Increase Your Organization’s Efficiency and Productivity


By consolidating common functions so that fewer people and systems are supporting a broader group of business units, shared services can help your company leverage economies of scale in these areas. However, before you can successfully execute such a change, the people and systems of your organization need to be ready. This white paper discusses the steps that need to be considered when moving to a shared-services model.

event resolution efficiency  shared services, organizational architecture, IT operations architecture, shared-service implementation, shared services best practices Read More