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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 event resolution efficiency itsm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » event resolution efficiency itsm

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

event resolution efficiency itsm  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

event resolution efficiency itsm  applications and services Automate event correlation, impact analysis and recovery through corrective actions Service operations HP Network Management Center Optimize network management across the LAN and WAN to support efficient and effective business service delivery Automatically provision network devices and services from IP routing and MPLS to VoIP Service transition Service operations HP Identity Center Manage the provisioning or removal of access to business services, applications and Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

event resolution efficiency itsm  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

JDA Portfolio: For the Retail Industry Part One: Event Summary


From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect "moment of truth"--when the right consumer product at the right price is at the right place and at the right time. Yet, the portfolio rounding out process has to continue in earnest, especially after JDA’s aborted merger with QRS.

event resolution efficiency itsm  Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, which, for the Read More

New Dimensions in EC and SCM Part 2: The Efficiency Gains of E-Procurement


From point-and-click ordering using Web-based catalogs of individual suppliers, to marketplaces that bring together in one place the products or services offered by multiple suppliers, to live auctions that determine the lowest-price bidder — there is a wide range of new e-procurement methods and tools to help businesses buy goods and services better, faster, and cheaper.

event resolution efficiency itsm  procurement,supply chain,purchase order tracking,purchasing consultants,supplier management software,procurement companies,supply chain consultants,purchase order system,software purchasing,purchase order software,purchasing consultant,supply chain consultant,purchase management,expense reduction analyst,purchase to pay Read More

Increasing Data Center Efficiency by Using Improved High-density Power Distribution


North American server installations are uniquely inefficient because of multiple circuits, use of floor space and weight, and more. A new approach to power distribution for high-density server installations saves floor space, simplifies power cabling, saves capital cost, reduces weight, and increases electrical efficiency. Learn more about how this distribution architecture can provide you with numerous benefits.

event resolution efficiency itsm  density power distribution,data center power,high density power distribution unit,optimal power,increasing data center efficiency Read More

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

event resolution efficiency itsm  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More

Midwest Healthcare Provider Achieves Efficiency Boost and Cost Reduction


To better manage its rapidly growing and diverse employee base, Medica required an advanced performance management process that would link employee goals to the organization and corporate mission. Medica selected SumTotal’s integrated talent management platform to automate its performance management and goal setting processes. Find out how Medica realized a significant boost in efficiencies after just one review cycle.

event resolution efficiency itsm  SumTotal Systems,SunTotal Succession Planning,SumTotal Performance,talent management platform,talent management solution,human resources software,human resources software programs,human resources software applications,online human resources software,talent management,human resources,talent management software,human resources articles,human resources management software,att human resources Read More

Increase Technology Rollout Service Efficiency


When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a technology rollout company effectively and ensure that you are getting the most efficient and cost-effective implementation system for your technology deployment projects.

event resolution efficiency itsm   Read More

ERP Systems and the ETO Manufacturing Market Part One: Event Summary


Users increasingly look for an enterprise resource planning (ERP) system designed for a specific business, since software that combines industry-specific functionality with the flexibility to accommodate each company's unique processes goes a long way toward improving the functional fit and the speed of implementation.

event resolution efficiency itsm  Manufacturing Market Part One: Event Summary Event Summary In our relatively recent article about the still ongoing consolidation in the market, What Does Vendor Consolidation Mean To The End User? , we mentioned that the market will not stop short at the eventual Big Five or so of the largest leading vendors. Namely, we expect the market for application software to further segregate into two tiers. The first group will be a limited number of very large vendors, while the second group will be a large Read More

IFS Continues Its Reinvention Through Pruning Part One: Event Summary


Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise applications market, which requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for hitching brand new customers?

event resolution efficiency itsm  Through Pruning Part One: Event Summary Event Summary Divestitures of non-core products and services, which have apparently worked well for vendors like Epicor Software Corporation or Ross Systems (see Way to Go, Ross Systems! and Latest Development on Epicor''s Trying the Divestiture Tack ), seem to be getting accepted by others too. Recently, Industrial and Financial Systems ( IFS ) (XSSE: IFS), a Swedish extended enterprise applications supplier with sales in 45 countries, over $330 million (USD) in Read More

Counting the Cost of Network Efficiency


It is hard to quantify the costs of poor network or application management, but they include lost productivity due to time spent fixing problems and increased capital and operating expenses. But when creating IT budgets, organizations need to consider the impact of investment in network and application management on overall revenues. IT efficiency should be a priority item for any corporate agenda, and executives need to understand that the network is not only a core part of what their organization does, but plays a key role in achieving business goals.

There is actually a direct correlation between network performance and application performance. There is of course intrinsic value in network hardware and software, but more importantly many people in the organization rely on the applications that the network supports—so if the network is running slowly, users’ applications will slow down too. Hence a budget priority should be where changes in the network are needed to avoid problems arising or improve application performance and hence overall productivity.

This white paper makes a case for the organizational need for solutions and tools which provide network performance information and help identify problems and their causes and areas where improvements should be made, making it possible for budgetary decisions to be based on performance data. It looks at questions the IT team needs to ask to get to the heart of network problems and find the best solution, as well as three categories of network improvements, and also details how an AANPM, or application aware network performance management solution, takes an application-centric approach to network issues and can lead to faster problem solving, reducing downtime, increasing productivity, and saving troubleshooting time.

event resolution efficiency itsm  network performance management, network security, network performance monitoring, Network, AANPM, application, network performance, network management, application performance, IT budget, IT management Read More

An Executive’s Guide to Event Log Management Strategy


Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices are added to multiple servers, the volume of data that must be kept accessible can be tremendous. Learn more about event log standards and challenges, and how to implement a tool that can improve troubleshooting and diagnosis of incoming—and in-house—security issues.

event resolution efficiency itsm  Executive’s Guide to Event Log Management Strategy Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices are added to multiple servers, the volume of data that must be kept accessible can be tremendous. Learn more about event log standards and challenges, and how to implement a tool that can improve troubleshooting and diagnosis of incoming—and in-house—security issues. BEGINLYX Read More