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Documents related to » event resolution efficiency itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

event resolution efficiency itsm  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

event resolution efficiency itsm  applications and services Automate event correlation, impact analysis and recovery through corrective actions Service operations HP Network Management Center Optimize network management across the LAN and WAN to support efficient and effective business service delivery Automatically provision network devices and services from IP routing and MPLS to VoIP Service transition Service operations HP Identity Center Manage the provisioning or removal of access to business services, applications and Read More...
Midwest Healthcare Provider Achieves Efficiency Boost and Cost Reduction
To better manage its rapidly growing and diverse employee base, Medica required an advanced performance management process that would link employee goals to the

event resolution efficiency itsm  SumTotal Systems,SunTotal Succession Planning,SumTotal Performance,talent management platform,talent management solution,human resources software,human resources software programs,human resources software applications,online human resources software,talent management,human resources,talent management software,human resources articles,human resources management software,att human resources Read More...
Automation and Virtualization Increase Utilization and Efficiency of J2EE Applications
As enterprise Java has become more and more pervasive, IT has used Java 2 Platform, Enterprise Edition (J2EE) technologies to build many of its most mission

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CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some

event resolution efficiency itsm  Now What? Part One: Event Summary Event Summary What had initially looked like the CRM (customer relationship management) market''s version of the Oracle-PeopleSoft takeover saga in the ERP (enterprise resource planning) market, seems to have recently had a closure with relatively graceful winners and losers, despite an inevitable slight dose of drama, twists and turns, and playing hard to get throughout the process. Namely, on December 8, Pivotal Corporation (NASDAQ: PVTL; TSX: PVT), a Vancouver, Read More...
Geac Awakens On Its Deathbed - Part 1: Event Summary
While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the

event resolution efficiency itsm  Deathbed - Part 1: Event Summary Geac Awakens On Its Deathbed Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Event Summary  On September 5, Geac Computer Corporation Limited (TSE: GAC), a struggling Canadian supplier of enterprise management software, announced that net income from continuing operations of Can$17.2 million in Q1 2002, compared to a net loss from continuing operations of Can$43.2 million during the first quarter of the previous year. The results are attributable to various Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

event resolution efficiency itsm  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...
Access Management: Efficiency, Confidence and Control
Managing access to protected resources can be risky business as new applications and services are deployed, as new users join the extended enterprise, or as

event resolution efficiency itsm  it security,access control,access control security systems,door access control,access control systems,network access control,security access control systems,access control system,door access control system,access control software,hid access control,rfid access control,internet access control,access control list,biometric access control Read More...
The Retail Industry: Improving Supply Chain Efficiency Through Vendor Compliance - An Andersen Point Of View
The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail industry is quickly learning the

event resolution efficiency itsm  is identifying and understanding events of non-compliance that have the greatest impact on the business. Expense-offset penalties (monetary penalties assigned to events of non-compliance) must be carefully developed to reflect the economic impact of the violation on the retailer''s business. For example, if a shipment arrives at a distribution center without an Advance Shipping Notice (ASN), the product cannot be scan received. This not only affects the receipt of that shipment, but the lack of visibility Read More...
Service-oriented Architecture: Improving Agility and Efficiency in Your Enterprise
For many owners, executives, and managers, service-oriented architecture (SOA) has not been clearly defined. Some may have heard the term, and may even have

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Best Practices—Social Recruiting: Five Tips to Improve Efficiency and Get Better Results
Social recruiting is just one aspect of a multichannel recruiting strategy, but it’s one you can’t afford to overlook. Social networks are a great way to

event resolution efficiency itsm  social recruiting, social recruiting networks, social media software, enterprise social media, talent community, recruiting strategy, Read More...
Tame the Two-headed Monster: Cost Efficiency and Revenue in Customer Service
Customer service has long been an

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How to Squeeze More Efficiency Out of Your Infrastructure
The Linux operating system is free and stable, delivers solid performance, and often has good vendor support. These advantages have allowed it to garner 60

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Achieve Fuel Distribution Excellence: Drive Efficiency and Growth with Integrated Solutions
Fuel marketers and distributors must act quickly to keep up with the volatile marketplace. Margins are narrow and fuel prices fluctuate constantly@and at the

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Achieving Efficiency and Effectiveness with Your Master Data
Master data is instrumental in determining how an organization produces, buys, and sells its goods and services. Inaccurate master data can lead to improper

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