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Documents related to » event resolution dependent mis


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management

EVENT RESOLUTION DEPENDENT MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

EVENT RESOLUTION DEPENDENT MIS: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blo

EVENT RESOLUTION DEPENDENT MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

EVENT RESOLUTION DEPENDENT MIS: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Creating Business Value through Location-based Intelligence
Despite growth in online and virtual commerce, a business transaction or event happens at some location. The growing volume of data can yield interesting and surprising insight in relation to the location of events, transactions, and behaviors, enabling informed business decisions for increased operational efficiencies, revenue growth, etc. Know the value of location within both operational and analytical applications.

EVENT RESOLUTION DEPENDENT MIS: a business transaction or event happens at some location. The growing volume of data can yield interesting and surprising insight in relation to the location of events, transactions, and behaviors, enabling informed business decisions for increased operational efficiencies, revenue growth, etc. Know the value of location within both operational and analytical applications. Creating Business Value through Location-based Intelligence style= border-width:0px; />   comments powered by Disqus Related
3/16/2011 12:31:00 PM

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions?Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

EVENT RESOLUTION DEPENDENT MIS: Softline Acquisitions? Part One: Event Summary Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary P.J. Jakovljevic - June 2, 2004 Read Comments Event Summary The tremors, earthquakes, and similar tectonic activities in the lower-end of the enterprise applications market will not seemingly end soon, but some massive mountainous regions la Andes or the Alps seem to be forming. One would inevitably be Microsoft Business Solutions ( MBS ), following two
6/2/2004

TEC Offer Tools for Software Selection at Gartner s Small Business Vision Event in Boston
According to TEC, selections for enterprise software such as ERP, ECM, CRM, or SCM solutions may fail to meet requirements if an organisation under...

EVENT RESOLUTION DEPENDENT MIS: Gartner s Small Business Vision Event in Boston TEC Offer Tools for Software Selection at Gartner s Small Business Vision Event in Boston Montreal, June 5, 2006 MONTREAL - June 14, 2006 - According to TEC, selections for enterprise software such as ERP ( http://erp.technologyevaluation.com/press ), ECM, CRM, or SCM solutions may fail to meet requirements if an organisation undertakes a selection process without a comprehensive understanding of its unique business needs. TEC (
6/14/2006

SoftBrands to Institute Fourth Shift for SAP Business One Manufacturing Work-PlanPart One: Event Summary
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal to smaller enterprises with less complex processes. SoftBrands comes to help with its Fourth Shift product to bolster long-missing manufacturing capabilities of SAP Business One, but the benefits should go both ways, once the integration materializes.

EVENT RESOLUTION DEPENDENT MIS: Manufacturing Work-Plan Part One: Event Summary SoftBrands to Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part One: Event Summary P.J. Jakovljevic - May 7, 2004 Read Comments Event Summary At the National Manufacturing Week ( NMW ) event, held February 23-26, 2004 in Chicago, Illinois (US), SAP AG (NYSE: SAP), the leading provider of enterprise applications, announced the availability of new industry-specific solutions for small and midsize manufacturing companies with the aim of
5/7/2004

PHP Code Design
Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand.

EVENT RESOLUTION DEPENDENT MIS: Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand. PHP Code Design style= border-width:0px; />   comments powered by Disqus Related
6/22/2007 9:55:00 PM

A One-stop Event for Business Intelligence and Data Warehousing Information
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing, business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational decision-making, optimizing performance, and achieving business objectives.

EVENT RESOLUTION DEPENDENT MIS: A One-stop Event for Business Intelligence and Data Warehousing Information A One-stop Event for Business Intelligence and Data Warehousing Information Lyndsay Wise - October 25, 2006 Read Comments The Data Warehousing Institute ( TDWI ) hosts its quarterly World Conference in cities across the US to help organizations involved in data warehousing, business intelligence (BI), and performance management, by giving them access to industry experts, and providing impartial classes related to topics pertinent
10/25/2006

5 Tough Questions to Help Pick the Perfect Online Registration System
So you have to organize an event, and you’re looking into online registration systems to save everyone time and effort, and help your event succeed. If you’re like most event planners, you’ll soon find dozens of different systems to compare. How can you possibly tell them apart? That’s where this special report can help. It offers five tough questions you can ask to weed out the systems that aren’t right for you. Download the report.

EVENT RESOLUTION DEPENDENT MIS: effort, and help your event succeed. If you’re like most event planners, you’ll soon find dozens of different systems to compare. How can you possibly tell them apart? That’s where this special report can help. It offers five tough questions you can ask to weed out the systems that aren’t right for you. Download the report. 5 Tough Questions to Help Pick the Perfect Online Registration System style= border-width:0px; />   comments powered by Disqus Related Topics:   Database Management
6/27/2013 4:01:00 PM


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