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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 event resolution dependent itsm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » event resolution dependent itsm

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

event resolution dependent itsm  10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate return Read More

GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part One: Event Summary


GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary fit, enlarged customer base, and improved cross-selling opportunity (especially to existing customers in the retail sector), some challenges will have to be overcome and a more detailed strategy will have to be fleshed out.

event resolution dependent itsm  B2B Data Part One: Event Summary Event Summary A refutation of the claim that the ongoing consolidation in the enterprise application space has of late largely been about pilfering install base, increasing market share, and saving the costs of economy of scale -based product, might be the recent merger of two players in the business-to-business (B2B) e-commerce arena, which claim that the rationale for their merger is to provide a more comprehensive solution for accommodating increasingly global Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

event resolution dependent itsm  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More

SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

event resolution dependent itsm  Next Sports and Entertainment Event SAP has announced plans to acquire Ticket-Web GmbH & Co. KG , a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters, venues, and teams market events over the Internet and better support Read More

Event: TEC's P.J. Jakovljevic at SuiteWorld 2013


TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013. The event will be moderated by blogger and influencer Vinnie Mirchandani. P.J. will be joined by fellow experts Phil Wainewright, Dennis Howlett, and Brad Kugler in discussing how technologies such as social networks, mobile

event resolution dependent itsm  to market. SuiteWorld 2013—an event for NetSuite users and partners—takes place May 13–16 in San Jose, California. Read More

PHP Code Design


Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand.

event resolution dependent itsm  Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand. Read More

Web Hosting Security 2014


Security is a growing threat for hyper-connected and Internet-dependent businesses whose activities increasingly rely on Web hosting servers. This paper examines the extent to which businesses are vulnerable to security breaches and gives an overview of best strategies for protection.

event resolution dependent itsm  cloud, security, hosting, web hosting, internet security, web security, data security, computer security, Crucial Cloud Hosting Read More

Grape Escape 2014—2 Tech Companies Include News Items with Key Benefits to U.S. Landscape


During the IT vendor presentations of this summer’s Grape Escape Analyst Event, Apparancy and SYSPRO included news about specific initiatives aimed at U.S. companies, workers, and/or veteran population. Get all the details in TEC analyst Raluca Druta's write-up.

event resolution dependent itsm  summer’s Grape Escape Analyst Event (held each year by JRocket Marketing ), two tech companies included news about specific initiatives aimed at U.S. companies, workers, and/or veteran population. First, let’s address Apparancy , with its application dedicated to streamlining veteran affairs (managed by the U.S. Veteran Administration department or VA) and then SYSPRO , with its offering directed at American manufacturers. Apparancy to Provide Support to Veteran Claims (Q4 2014) With its product Read More

BT Haber


Publishing Event Management and Marketing Services

event resolution dependent itsm  Haber Publishing Event Management and Marketing Services Read More

Exact Software--Working Diligently Towards the "One Exact" Synergy Part One: Event Summary


By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers of enterprise applications (such as business process management and business activity monitoring), Exact Software may have gotten the wherewithal to almost be reckoned with uniformly (i.e., One Exact) on a global scale by all earnest enterprise mid-market contenders.

event resolution dependent itsm  Exact Synergy Part One: Event Summary Event Summary Outwardly unfazed by (although certainly aware of) a tough economic environment and its heavyweight competitors'' recent initiatives—including high-profile acquisitions of direct competitors— Exact Software , a Dutch-based provider of integrated accounting, payroll, customer relationship management (CRM), enterprise resource planning (ERP), and business process management (BPM) software solutions and a division of Exact Holding N.V. (EURONEXT: Read More

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary


By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

event resolution dependent itsm  Softline Acquisitions? Part One: Event Summary Event Summary The tremors, earthquakes, and similar tectonic activities in the lower-end of the enterprise applications market will not seemingly end soon, but some massive mountainous regions la Andes or the Alps seem to be forming. One would inevitably be Microsoft Business Solutions ( MBS ), following two major, well-publicized acquisitions in the early 2000s (see Microsoft Keeps on Rounding up Its Business Solutions ), while the Sage Group has been Read More

Rewrite or Wrap-Around Old Software? Part One: Event Summary


Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

event resolution dependent itsm  Old Software? Part One: Event Summary Event Summary There is a small group of vendors with brave and fresh ideas, which are by no means the prerogative of the biggest and the richest. This group has chosen to rewrite their applications on a new, possibly future-proof application framework. The intent of these visionary vendors is to address the ever increasing market awareness of the following facts: That almost every business changes and that software must change with the business (see What''s Wrong with Read More

Supply Chain Event Management RFI/RFP Template


Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology

event resolution dependent itsm  Chain Event Management RFI/RFP Template The Supply Chain Event Management RFI/RFP Template lists and describes 83 features and functions found in Supply Chain Event Management software solutions. This Supply Chain Event Management Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Supply Chain Event Management software selection projects. Features and functions included in this Supply Chain Event Management Template: Monitor and Resolve Read More

Supporting New Data Sources in SIEM Solutions: Key Challenges and How to Deal With Them


Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution may turn out to be a large hole in the budget with an enormous total cost of ownership. Download this white paper to learn different approaches for resolving them successfully.

event resolution dependent itsm  Them Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution may turn out to be a large hole in the budget with an enormous total cost of Read More

Signature-Dependent Processes & the Use of Digital Signatures in the Legal Market


In May 2014, CoSign by ARX teamed up with ALM to conduct a survey targeted at corporate legal departments, law, firms, and government agencies to understand how signature-dependent processes and digital signatures play a role in their day-to-day operations. The results of the survey are given in this white paper, and give an insight into the usage, efficiency, and benefits of switching to a digital signature solution, as well as concerns about digital signatures.

event resolution dependent itsm  digital signature, digital signature solution, electronic signatures, business automation, workflow automation, SharePoint, document management, workflow management, regulatory compliance, document management solution, legal, law firm Read More