ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
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of delegates at the event, which was pleasing. From the five customer presentations that took place, a clear message to emerge was the substantial return on investment (ROI) that is generated from our products. However, to achieve this ROI requires strong change management programs to be put in place in order to get buy-in from the field, as well as executive support. One of the strongest themes was the depth and breadth of our mobility suite. Terry Stepien, president of Sybase iAnywhere , attended and