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17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » estimation guide for tech support software


Buy, Build, or Somewhere Between
Whether an organization buys or builds a resource management solution depends on a number of factors, and both approaches has its pros and cons. There is

estimation guide for tech support software  on custom development initiatives. Estimation of project duration and costs is, therefore, often speculative. Functionality must be built from scratch, and project scope and process modeling need to be completed and understood before development begins. Getting either of these wrong may result in significant overruns to timelines and budgets. Organizations on the build route also assume the risks of implementation, maintenance, and have the responsibility for keeping abreast of technological advancement Read More
Software-As-a-Service Primer for Independent Software Vendors
Learn what s required for a successful migration to SaaS in SaaS Primer for Independent Software Vendors.

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CHAMPS Software, Inc.
Champs Software, Inc. is focused on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital

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Small Business Software (SBS) Software Evaluation Report
The Small Business Software (SBS) evaluation model targets the functional requirements necessary to support a typical small business. If your organization doesn

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A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

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Lilly Software Visualizes Its eBusiness Offering, NOW
With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market

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GLOVIA G2 for ERP for Discrete Manufacturing Certification Report (2014)
GLOVIA G2 by Glovia International is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the

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BQE Software
BQE Software, Inc.

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The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT

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ERP for Services (Non-manufacturing) for Industrial Automation
A multinational consulting company specializing in industrial automation was looking for a fully integrated enterprise resource planning (ERP) solution to

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TOWER Software
TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records

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Maximizer Software
Maximizer Software is a pioneer in contact management technology. For more than 25 years we@ve been developing CRM software to help businesses better manage

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American Software, Inc
Founded in 1970 and headquartered in Atlanta, Georgia (US), American Software develops, markets, and supports an offering of integrated business applications

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Everest Software Inc.
Founded in 1994, Everest Software is a privately-held, multinational software company headquartered in Dulles, Virginia (US). Everest Software has nearly 300

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