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17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » estimation guide for customer satisfaction


Buy, Build, or Somewhere Between
Whether an organization buys or builds a resource management solution depends on a number of factors, and both approaches has its pros and cons. There is

estimation guide for customer satisfaction  on custom development initiatives. Estimation of project duration and costs is, therefore, often speculative. Functionality must be built from scratch, and project scope and process modeling need to be completed and understood before development begins. Getting either of these wrong may result in significant overruns to timelines and budgets. Organizations on the build route also assume the risks of implementation, maintenance, and have the responsibility for keeping abreast of technological advancement Read More
IFS Applications (v. 7.5) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report
IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in

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Oracle JD Edwards EnterpriseOne 9.0 for ERP for Mixed-mode Manufacturing Certification Report
Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of mixed-mode manufacturing solutions in the enterprise resource planning (ERP

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NetSuite Wholesale Distribution Edition v11.2 for ERP for Distribution Certification Report
NetSuite Wholesale Distribution Edition v11.2 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the

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IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2
Part 1 of this blog topic analyzed IBM’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM

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Sunrise Technologies’ AFT for Microsoft Dynamics AX Is Now TEC Certified for ERP for Fashion Industries
I am pleased to announce that Sunrise Technologies’ Apparel @ Footwear Template (AFT) for Microsoft Dynamics AX is now TEC Certified, and available for online

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Options for Data Encryption: Making the Right Choice for the Enterprise
In this new era of corporate governance, risk avoidance, and responsibility, organizations are more than ever held accountable if their data is not properly

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K8 for ERP for Distribution Product Certification Report
K8 is TEC Certified for online evaluation of enterprise resource planning (ERP) for distribution solutions in the ERP Evaluation Center. The certification seal

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Navigator One for SAP Business One: ERP for SMB Competitor Analysis Report
The accounting and ERP for small and medium businesses (SMB) evaluation model targets functional requirements for a fully featured accounting solution. In

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Advanced Projects for Microsoft Dynamics AX v.4.0 from Adeaca: PPM for PSA Certification Report
Advanced Projects for Microsoft Dynamics AX v.4.0 from Adeaca is now TEC Certified for online evaluation of product portfolio management (PPM) for professional

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I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

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Ability 585 for ERP for Manufacturing (SMB) Certification Report
Ability 585 is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. The

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Supply Chain Management for SMEs - A Boon for Achieving Distinction
The competitive drivers of the twenty-first century are time and service (responsiveness and flexibility). Many small and medium enterprises (SME) have

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Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

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