-
Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
erp service management:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
erp service management:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
erp service management:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
-
Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
erp service management:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
-
Abstract:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software
arrangement. (...)
Excerpt related to
erp service management:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electroni...
Published:
2000-04-28
-
Abstract:
Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user
companies currently use. The vendor's software-as-a-service offering is one of the routes it plans to take to get there. (...)
Excerpt related to
erp service management:
Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user
companies currently use...
Published:
2007-01-24
-
Abstract:
InterBiz remains one of the most widely used of the upper-mid-range ERP vendors. It has done much to rejuvenate its acquired
enterprise applications arsenal. What remains is disseminating a clear message on which market the combined set of products
has been targeting. (...)
Excerpt related to
erp service management:
InterBiz remains one of the most widely used of the upper-mid-range ERP vendors. It has done much to rejuvenate its acquired
enterprise applicati...
Published:
2001-12-10
-
Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
erp service management:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
-
Abstract:
ERP applications are designed to optimize an organization's underlying business processes - accounting/financial, manufacturing,
distribution, and human resources/payroll. (...)
Excerpt related to
erp service management:
ERP applications are designed to optimize an organization's underlying business processes - accounting/financial, manufacturing,
distribution, and...
Published:
2000-12-27
-
Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
erp service management:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
erp service management:
... Service Management Series. This is a ... Service
Invoicing: Invoicing application for service management series. Includes recurring and ...
Published:
2005-01-07
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
erp service management:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Abstract:
On February 29, PeopleSoft Inc. took the wraps off its Professional Services Automation (PSA) product, software that aims
to help services firms better manage financial and human-resources systems. On March 6, Lawson Software reaffirmed its position
as a “premier total solution provider for the profess (...)
Excerpt related to
erp service management:
On February 29, PeopleSoft Inc. took the wraps off its Professional Services Automation (PSA) product, software that aims
to help services firms b...
Published:
2000-04-12
-
Abstract:
Although interBiz has spouted an interesting value proposition to many enterprise applications users, the company still has
to address some potential stumbling blocks in order to clear the path to its applications business success. (...)
Excerpt related to
erp service management:
Although interBiz has spouted an interesting value proposition to many enterprise applications users, the company still has
to address some potent...
Published:
2001-12-06
-
Abstract:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification
of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized
Strategic Solutions division--which also includes other e (...)
Excerpt related to
erp service management:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of
its broadening collect...
Published:
2004-09-15
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
erp service management:
... such as ERP and PLM systems, to reduce integration needs; Consider a pilot implementation
to prove the value. Summary. Service Lifecycle Management provides ...
Published:
2003-06-11
-
Excerpt related to
erp service management:
... In its Service Lifecycle Management (SLM) pitch, Servigistics (formerly
Strategic Service Management [SSM]) points out a dozen or so major differences between ...
Published:
2010-04-01
-
Abstract:
Organizations today realize that although strategies focusing on outsourcing transportation, e-business and new distribution
models are important, these are all secondary in relation to what lies at the heart of any supply chain: INVENTORY. Although
firms have invested significantly in ERP and MRP syste (...)
Excerpt related to
erp service management:
Organizations today realize that although strategies focusing on outsourcing transportation, e-business and new distribution
models are important,...
Published:
2003-04-05
-
Abstract:
Intense product architecture rejuvenation, functional enhancements cycles, and market consolidation exert pressure on all
mid-market vendors offering ERP and warehouse management solutions. Adonix must carefully allot research and development funds
and screen its new assets to increase its competitive ed (...)
Excerpt related to
erp service management:
Intense product architecture rejuvenation, functional enhancements cycles, and market consolidation exert pressure on all
mid-market vendors offer...
Published:
2005-09-22
-
Abstract:
IFS was one of the first ERP vendors to incorporate concepts of component technology and a high-level of integration with
both its own and other vendors' components, all providing for flexibility, modularity and ongoing post-implementation system
agility and incremental deployment. The Company supports m (...)
Excerpt related to
erp service management:
IFS was one of the first ERP vendors to incorporate concepts of component technology and a high-level of integration with
both its own and other v...
Published:
1999-12-01