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Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

erp customer data management  within the CRM and ERP applications Holistic customer visibility, regardless of whether customer data originates in the CRM application or the ERP application Straight-through processing, which enables a user to initiate a transaction (such as booking an order) which then automatically triggers all related business processes as appropriate (order approval, shipment, invoicing, and more) and passes seamlessly from one application (CRM) to the next (ERP) without the need for extensive manual intervention Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » erp customer data management


Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

erp customer data management  major upheaval in an enterprise's operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn't suit their needs or that is too complex to be adopted quickly. Instead, a CRM solution should be implemented so that users are fully supported and feel that the tools at hand are helping them to get the job done, not adding an extra element of responsibility to their workdays. Read More
Case Study: Customer and Data Management System Helps Maintain Growth, Increase Revenue
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with the amount and diversity of

erp customer data management  integrated its CRM and enterprise resource planning (ERP) processes and information. Read More
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

erp customer data management  Analytics | CRM and ERP | CRM Application | CRM Applications | CRM Architect | CRM Architects | CRM Architecture | CRM Articles | CRM Association | CRM Basics | CRM Benchmarking | CRM Benefits | CRM Best Practice | CRM Best Practices | CRM Best-pratices | CRM Blog | CRM Business Process | CRM Business Solutions | CRM Challenges | CRM Checklist | CRM Company | CRM Comparision | CRM Comparisions | CRM Comparison | CRM Competitive Advantage | CRM Corporate | CRM Customer | CRM Customer Relationship | CRM Read More
Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management
Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are

erp customer data management  technology so non-engineers can interpret and discuss the change to arrive at a better business decision. Step 4: Formalize Change Management Processes Develop formal change management processes, including a formal split between change analysis and change implementation planning. Formal processes provide consistency in decision-making and continuous improvement. This process should follow the best practices identified in Best-in-Class companies, including formal change implementation plans and separate Read More
Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments
Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The

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Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

erp customer data management  cycle,information,Exact,VCM,supply,management Read More
Performance and Compensation Management at the Core of Human Capital Management?
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees

erp customer data management  assets, only recently have enterprises begun to invest in optimizing human capital. Tactical and administrative human resources (HR) management is morphing into strategic human capital management (HCM). Part Three of the series Thou Shalt Manage Human Capital Better . Some might argue that HCM revolves around better performance management and employee compensation. As the economy continues to rebound and talent wars intensify, companies have been increasingly leveraging traditionally elusive Read More
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

erp customer data management  with their social network counterparts—e.g., the Apple App Store . While some challenges with mobile computing still remain (see my article on Mobile Learning ), the advent of new technologies has resolved many critical issues. Today, manufacturers of mobile devices are delivering broader feature sets with greater capabilities, while mobile network service providers are providing more support with enhanced performance.   See for Yourself If you’d like to start your own research or do a comparison of Read More
How Integrated Facilities Management Software Automates Facilities Management
Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated

erp customer data management  maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.” Read More
Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence
Organizations combine their historical data with current data from operational systems to satisfy business intelligence analysis and government reporting

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Infor LN
Infor ERP LN has a single code base for all platforms and supports integration with external systems, including the supply chain and the Web, using industry

erp customer data management  LN Infor ERP LN has a single code base for all platforms and supports integration with external systems, including the supply chain and the Web, using industry-standard technology. The solution supports processes from make-to-stock (MTS) to engineer-to-order (ETO), and cost-cutting techniques like flow line and lean manufacturing. This cross-industry solution offers functionality for enterprises in discrete and project-based manufacturing industries, such as industrial machinery and equipment, Read More
IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report
IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP

erp customer data management  Applications (version 7.5) for ERP for the Mining Industry Certification Report IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More

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