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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 erp customer data management


Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

erp customer data management  within the CRM and ERP applications Holistic customer visibility, regardless of whether customer data originates in the CRM application or the ERP application Straight-through processing, which enables a user to initiate a transaction (such as booking an order) which then automatically triggers all related business processes as appropriate (order approval, shipment, invoicing, and more) and passes seamlessly from one application (CRM) to the next (ERP) without the need for extensive manual intervention

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection. 

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Documents related to » erp customer data management

Deploying Customer Relationship Management Effectively: Beyond Implementation


A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into a mandatory tool for providing benefit to the entire organization. However, methodology and training play instrumental roles in successful CRM implementations; if designed well, these critical components will ultimately ensure user buy-in and success.

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17 Rules of the Road for Customer Relationship Management


Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation.

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Macola ERP Supply Chain Management (SCM)


The definition of a successful manufacturing enterprise is one that builds the right products, at the right time, for the right price. That’s why so many manufacturing companies today are focused on managing the entire value-added chain, from the supplier to manufacturer, right through to the final customer. Supply chain management (SCM) has one overriding objective: to get more throughput from existing resources. SCM functionality helps companies reduce inventory, increase the transaction speed by exchanging data in real time, and increase sales by implementing customer requirements more efficiently. Through the use of portals, Macola ERP SCM users can collaborate with customers and see a real-time view of activity across the organization. It starts with the ability to accurately forecast customer demands, and continues with effective planning and scheduling of the flow of materials through the enterprise, to assure on-time delivery and maximum discounts from suppliers. The vendor's solutions enable users to track orders from beginning to end, right out to the customer. And users can make changes on the fly. All corporate information is located in one database, saving employees valuable time when looking for information. Drill-down reporting and analysis is at your fingertips, keeping the process running smoothly. Users can manage customer expectations by providing realistic product delivery dates based on actual and planned material availability, current production capacity, and vendor lead times. Exact provides the tools to evaluate options for expediting materials or adding capacity to meet a requested date, or to propose alternate delivery options when it is not possible to meet the customer’s requested date. Out-of-stocks and excess inventory can be avoided through recommended job and purchase order processes. Users can purchase materials “just-in-time” relative to the live production schedule.  

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Case Study: Customer and Data Management System Helps Maintain Growth, Increase Revenue


During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management (CRM) system also caused problems with MSI’s partners. Learn how MSI found a solution that integrated its CRM and enterprise resource planning (ERP) processes and information.

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Tenrox Project Workforce Management for PPM for PSA Certification Report


Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management (PPM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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A Guide to Selecting the Right ERP Partner


Enterprise resource planning (ERP) systems enable organizations to reduce costs, become easier for customers to do business with, and manage growth expectations. As organizations determine their ERP strategy, they need to choose the right ERP vendor partner. This guide explores the "pros and cons" of the four types of ERP partners: partner ecosystems, frameworks, best-of-breed packages, and end-to-end integrated solutions.

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Performance Management Framework for Mobile Workforce Management and Field Service


Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization.

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Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report


Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Asset Management


Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset events and maintenance tasks as they pertain to plants, equipment, and facilities. EAM/CMMS systems span all phases of the asset life cycle across all services, including investment planning, specification, design, operations and maintenance, and disposal. EAM/CMMS systems help managers better allocate equipment and resources, and ensure that proper and timely maintenance is carried out.

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Sage 100 Standard ERP (v. 4.5) for Mixed-mode Manufacturing ERP Certification Report


Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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